Vonage Conversational Commerce vs. Zendesk Suite
Vonage Conversational Commerce vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Vonage Conversational Commerce | N/A | Vonage Conversational Commerce is Jumper.ai, a solution that enables brands to build trust by engaging consumers throughout their buying journeys on the channels they love. It is used to create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and return buyer behavior intelligence. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Vonage Conversational Commerce | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | $5,000 one-time fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Vonage Conversational Commerce | Zendesk Suite | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Vonage Conversational Commerce | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Vonage Conversational Commerce | Zendesk Suite | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Vonage Conversational Commerce | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Vonage Conversational Commerce | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Pros | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Cons | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Likelihood to Renew | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Usability | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Reliability and Availability | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Performance | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Support Rating | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Online Training | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Implementation Rating | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Alternatives Considered | ![]() Vonage No answers on this topic | ![]() Zendesk
|
Return on Investment | ![]() Vonage No answers on this topic | ![]() Zendesk
|
ScreenShots | Zendesk Suite Screenshots |