yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots.
Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.
N/A
Zoom Contact Center
Score 9.2 out of 10
N/A
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
N/A
Pricing
Yellow.ai
Zoom Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Yellow.ai
Zoom Contact Center
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Contact vendor for pricing information.
—
More Pricing Information
Features
Yellow.ai
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Yellow.ai
-
Ratings
Zoom Contact Center
7.6
11 Ratings
9% below category average
Agent dashboard
00 Ratings
7.711 Ratings
Validate callers
00 Ratings
7.28 Ratings
Outbound response
00 Ratings
7.98 Ratings
Call forwarding
00 Ratings
7.07 Ratings
Click-to-call (CTC)
00 Ratings
7.96 Ratings
Warm transfer
00 Ratings
8.411 Ratings
Predictive dialing
00 Ratings
7.46 Ratings
Interactive voice response
00 Ratings
8.39 Ratings
REST APIs
00 Ratings
7.17 Ratings
Call scripts
00 Ratings
7.38 Ratings
Call tracking
00 Ratings
7.411 Ratings
Multichannel integration
00 Ratings
8.310 Ratings
CRM software integration
00 Ratings
6.86 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B