YouTrack vs. Zenkit

We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.

The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).

It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.

Incentivized

Zenkit is a good tool to manage your own projects and sharing progress with colleagues. If you are looking for a tool to accomplish this use case, Zenkit would be my first recommendation.

• Customization of fields that helps us report on what's important to us
• Notification options for issues followed so I never miss an update
• Filtered views for focused work

Incentivized

• Multiple Views - Kanban.Cards, Lists, Tables & even Mindmaps
• Addition of custom fields which included numbers
• In table view this can be filtered & numbered fields can have totals at the top.
• Zenkit has handy pre-buitl templates for different kinds of use such a CRM
• Has the ability to change field content across cards via bulk action. Neat!
• Can have formulas in Cutom fields
• Calander syncs to Google calendar
• Can bulk import Trello lists & cards easily

Incentivized

• Displaying Data
• Custonization
• Organic

• There are some instances where the dashboard gets laggy and buggy. But goes back to normal in a few minutes
• Integrations still not that advanced--but there's still room for improvement
• Not recommended for teams with more than 6 people-- you will need to upgrade your account to Premium.

Incentivized

It is very intuitive. Its not hard to pick up learn. I learned it pretty quickly at the first startup I cofounded and love to use it when working on my other ideas.

Incentivized

The support is always friendly and offers fast solutions if possible. Bugs were removed in the next hours after contacting the support. They have also a lot of tutorials and great documentation.

YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

Incentivized

As described before, Zenkit adds a lot more flexibility to the things the other applications can do. But this also means that there is no predefined structure which might be helpful for some people. Zenkit is working on that and is releasing some apps building on the core, so that could improve over time.

• By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.

Incentivized

• For the price, it is definitely worth a punt.
• Helped me manage tasks, processes and strategic goals thus saving time & being more efficient.
• SImple to learn & plenty of tutorials so onboarding was straightforward.

Incentivized