What users are saying about
33 Ratings
17 Ratings
33 Ratings
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Score 8.1 out of 101
17 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Zendesk Chat

Zopim is suited best for small to mid-sized companies who are looking for a great functioning chat widget that is easy to set up and easy to use. If you are a larger company with many departments, you can use this system but I highly recommend going with the highest plan. I'm not sure if the cost is worth it, as we decided not to shell out that much money for it. We do wish we had some of the nicer features, but overall it's a great system that is easy to set up and easy to use.
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Zoho Chat

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.
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Pros

Zendesk Chat

  • Zendesk is very straightforward and easy to navigate. A non-technical person can work without any issue. It is very easy to write and answer tickets in the system.
  • It has an awesome user interface. Zendesk is easy to set up and configure.
  • It allows me to create macros. I can also create mother and parent tickets in Zendesk.
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Zoho Chat

  • Integration with the Zoho CRM
  • Easy to use both on desktop & mobile
  • Choice of Chat, Audio Call or Video call. All of which work well
Vince McConville profile photo

Cons

Zendesk Chat

  • Customer message preview.
  • Website visitors manual invites.
  • Chat variables in chat messages. The operator needs to send the client a link to the "Contact Us page" on the web site.
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Zoho Chat

  • Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.
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Alternatives Considered

Zendesk Chat

I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I utilize. It is stunning the capacity to convey by means of content effectively and the talk transcripts are promptly sent to our email.
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Zoho Chat

Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app
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Return on Investment

Zendesk Chat

  • Zopim has had a positive impact on our ROI allowing us to improve our customer support experience and satisfaction.
  • With Zopim analytics we have also been able to understand where we need additional resources as well as where we could save.
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Zoho Chat

  • It has made it easier for us to track how our visitors navigate through our web portals.
  • Made it easier for us to maintain contact with visitors by providing them with an instant contact tool.
  • It has increased the number of leads our sales team used to get through our website.
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Pricing Details

Zendesk Chat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Zendesk Chat Editions & Modules

Edition
Lite$01
Basic$141
Advanced$251
Premium$551
  1. per user
Additional Pricing Details
The pricing above is price per user per month. You will get a discount when you opt for annual payment.

Zoho Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Chat Editions & Modules

Additional Pricing Details

Add comparison