The user-friendly team communication software
Updated June 15, 2025
The user-friendly team communication software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho Cliq
Zoho Cliq is the backbone of our internal communication system. We use Zoho Cliq extensively to connect with team members working on various projects. We also have inter-departmental teams to facilitate on-going projects. As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels. In fact, internal emails are negligible as all communications are done through the messaging channel only.
Pros
- Task creation and reminders
- Calendar appointments
- Audio, video conferencing - both external and internal
- Tracking project/ task progress
- Meeting notes preparation (with addons)
- Whiteboards for meetings
Cons
- Inclusion of better project tracking tools - Gantt charts etc.,
- Better classification & storage for files, attachments & documents etc.,
- Better remote meeting features. At present it is riding on features offered by Zoho meetings, Showtime etc.,
- Better user friendly and attractive interface.
- Better library of emojis & GIFS
- Zoho Cliq has facilitated quick & instant communications
- Better coordination among team members.
- Better control over the project managed.
- Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.
- It works particularly with Zoho CRM with seamless integration
Slack is equally good but as we went for ZohoOHO CRM it made sense to go in for Zoho Cliq to benefit from the integrations. Zoho Cliq is intuitive and user-friendly with no extra learning required. Google Chat had very limited capabilities and was not very user-friendly. Microsoft Teams though seemed simple, required relearning and training and hence was not adopted.
Do you think Zoho Cliq delivers good value for the price?
Yes
Are you happy with Zoho Cliq's feature set?
Yes
Did Zoho Cliq live up to sales and marketing promises?
Yes
Did implementation of Zoho Cliq go as expected?
Yes
Would you buy Zoho Cliq again?
Yes
Zoho Cliq Feature Ratings
Using Zoho Cliq
30 - It covers all the functions - Administration, Finance, Sales, Projects, logistics, customer support, Inventory management, and Warehouses.
This application has become the backbone for team communications and has accelerated the coordination and delivery of the products and services required by end users.
This application has become the backbone for team communications and has accelerated the coordination and delivery of the products and services required by end users.
3 - No special skills are required.
Once the organisation tree is available, one can with the help of team leaders and managers decide on the access levels and groups a person belongs to and accordingly give him the rights.
the program can practically run itself once the parameters are defined.
Periodic maintenance may be required to eliminate dead wood.
Once the organisation tree is available, one can with the help of team leaders and managers decide on the access levels and groups a person belongs to and accordingly give him the rights.
the program can practically run itself once the parameters are defined.
Periodic maintenance may be required to eliminate dead wood.
- Logistics coordination
- Daily sales team reporting
- Daily customer support team reporting
- Project coordination, progress updates etc.,
- scheduling meetings and discussions
- Remote meetings
- Coordination with external vendors
- Access to select privilege customers
- Quick logistics support
- Better meeting schedules
- Better remote meetings
- Document management ?
Evaluating Zoho Cliq and Competitors
Yes - Slack
Slack is more of a casual software, more suited for Gen Z and beyond.
For organisations, we were looking for a more formal messaging service as well s a seamless integration with our CRM software.
Zoho Cliq meets our requirements perfectly
Slack is more of a casual software, more suited for Gen Z and beyond.
For organisations, we were looking for a more formal messaging service as well s a seamless integration with our CRM software.
Zoho Cliq meets our requirements perfectly
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Integration with CRM was our most important criterion as the entire business revolves around our CRM and how effectively we utilise our resources to be effective in the field.
Ease of use is another criterion, as the user can get started immediately after being given a tour of the software.
Cloud solution makes it always on and available, and you can convey anything urgent immediately. At the same time, you can schedule the messages so that you do not interfere with the user's priorities.
Ease of use is another criterion, as the user can get started immediately after being given a tour of the software.
Cloud solution makes it always on and available, and you can convey anything urgent immediately. At the same time, you can schedule the messages so that you do not interfere with the user's priorities.
Not really, the software is getting better with every update, the audio and video calling has improved and is instantaneous, and they are adding quite a few features to connect with other software so it remains your hub and you can interact with any application.
Zoho Cliq Implementation
- Implemented in-house
Change management was a major issue with the implementation - The most important lesson is that you need to identify the right software that can quickly integrate with your other applications, is easy to use and is quick to get started with the application with little, if any, training. These factors are critical when taking up major changes in systems and processes. You need to prove it's beneficial to the members, and they can quickly transition into the new system with little friction.
- resistance to use a new software.
- reluctance to use the features like reminders and scheduling
- Even a resistance to report their activities regularly and consistently
Zoho Cliq Training
Configuring Zoho Cliq
Plan your team channels, external channels, user permissions and permission levels for other programs before you start implementing.
Some - we have done small customizations to the interface - Easy to do and great customer support from Zoho.
No - we have not done any custom code
We did very little customisation as the current user interface meets our requirements.
Zoho Cliq Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No need for premium support.
I found the current support level more than adequate.
I found the current support level more than adequate.
Yes - I had reported an error in Cliq.
It did take time to resolve it, and as they decided to include it along with other bugs for the next software update.
However, they gave me an immediate workaround to solve my issue. With my consent, they connected on remote support and helped me find and implement a workaround.
It did take time to resolve it, and as they decided to include it along with other bugs for the next software update.
However, they gave me an immediate workaround to solve my issue. With my consent, they connected on remote support and helped me find and implement a workaround.
During the early days when scheduling was introduced, I faced an issue with scheduling a reminder on the team channel addressed to a particular team member.
This worked most time, but sometimes the message would get addressed to the channel and not to the team member in the channel.
The support team connected with me remotely, saw the issue I was facing, suggested a solution, handheld my implementation, resolved errors and solved the issue.
This worked most time, but sometimes the message would get addressed to the channel and not to the team member in the channel.
The support team connected with me remotely, saw the issue I was facing, suggested a solution, handheld my implementation, resolved errors and solved the issue.
Using Zoho Cliq
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Messaging a team channel or member
- Scheduling calls, and reminders
- Quick audio/ video conferencing with the team
- Resolving issues with external vendors.
- Getting status updates from external partners.
- Occasionally there are startup issue.
- They need to focus more on improving their desktop application
Yes - Excellent. Sync is instantaneous.
Zoho Cliq Reliability
Integrating Zoho Cliq
- Zoho CRM
- Zoho Notes
- Google Calendar
- Notion notes
Not at the moment
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
Not really
Simple.
Check their library, you are sure to find the required API.
If not, call their support desk and seek their help.
Finally, request their help in developing the API to integrate with your application.
Yu will not be disappointed.
Check their library, you are sure to find the required API.
If not, call their support desk and seek their help.
Finally, request their help in developing the API to integrate with your application.
Yu will not be disappointed.
Relationship with Zoho
Extension of renewal dates due to exigencies.
Be honest and open.
Document your expectations and deliverables.
Fix mutually agreed-upon milestones to evaluate progress.
Get extended support after implementation and handover.
Document your expectations and deliverables.
Fix mutually agreed-upon milestones to evaluate progress.
Get extended support after implementation and handover.
Upgrading Zoho Cliq
- Better team management
- better security of company resources
- Module development
- more granular permissions
Yes - From Standard to professional to manage teams better and create customised modules.
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