#1 most frequent
India
30.6%11 installations of 36
Categories & Use Cases
Media
1 / 5
Screenshot of Zoho Cliq UI
Top Performing Features
Chat
Instant messaging tool allows users to communicate with select other users in real-time threads.
Category average: 9
Video files
Supports video file types
Category average: 8
Advanced security features
Includes advanced security features such as file encryption or remote data wipe.
Category average: 8.3
Areas for Improvement
Audio files
Supports audio file types, such as .mp3, .mp4, and .wav
Category average: 8.2
Surveys
Users can create and participate in surveys to get input from other collaborators.
Category average: 8.1
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 7.8
Who Buys & Uses Zoho Cliq
#2 most frequent
United States of America
30.6%11 installations of 36
#3 most frequent
France
11.1%4 installations of 36
The user-friendly team communication software
Use Cases and Deployment Scope
Zoho Cliq is the backbone of our internal communication system. We use Zoho Cliq extensively to connect with team members working on various projects. We also have inter-departmental teams to facilitate on-going projects. As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels. In fact, internal emails are negligible as all communications are done through the messaging channel only.
Pros
- Task creation and reminders
- Calendar appointments
- Audio, video conferencing - both external and internal
- Tracking project/ task progress
- Meeting notes preparation (with addons)
- Whiteboards for meetings
Cons
- Inclusion of better project tracking tools - Gantt charts etc.,
- Better classification & storage for files, attachments & documents etc.,
- Better remote meeting features. At present it is riding on features offered by Zoho meetings, Showtime etc.,
- Better user friendly and attractive interface.
- Better library of emojis & GIFS
Return on Investment
- Zoho Cliq has facilitated quick & instant communications
- Better coordination among team members.
- Better control over the project managed.
- Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.
- It works particularly with Zoho CRM with seamless integration
Usability
Alternatives Considered
Slack, Todoist and Microsoft Teams
Other Software Used
Notion, ClickUp, TickTick, Evernote, ScreenRec
Best tool for an organization
Use Cases and Deployment Scope
In our organization, we are using Zoho Cliq, and it plays a major role in/check-out, internal chatting, stand-up calls, etc. A best companion ever.
Pros
- check in/check out
- internal chatting with audio/video call
- webinars
- file sharing
Cons
- can be combined all the Zoho software like Zoho Payroll and Zoho People in one place so we can use all the things in one place
- currently Zoho were implementing many features but it would be better if they improve the UI/UX
- it looks formal, so it can be make as creative
Return on Investment
- worth buying this tool
- each and every feature of Zoho Cliq is excellent
- however, they could implement more features
Usability
Alternatives Considered
AGrow and Microsoft Teams
Other Software Used
DeployHub, Upbase, Logz.io
Great Internal communication tool
Use Cases and Deployment Scope
We used to communicate between the teams
Group calling is on the go
Editing the images while sending is a good one
Shows message read and delivery time that will be helpful if my colleague is available or not
Group calling is on the go
Editing the images while sending is a good one
Shows message read and delivery time that will be helpful if my colleague is available or not
Pros
- Internal secure communication
- Transfering Larger files
- Video and audio calls
- sharing scripts like js code, python is easy
Cons
- Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
- Cliq PC app is bit heavy, can be light weighted
Return on Investment
- Zoho packages includes all in tools
- Reduced multiple vendors to have different application
Usability
Alternatives Considered
Skype (discontinued)
Other Software Used
Microsoft Teams, Upbase, ChatGPT
Zoho Cliq Review
Use Cases and Deployment Scope
our organization to improve communication among team members. It helps us quickly share messages, updates, and files, making collaboration easier.it solves are reducing email clutter, speeding up information sharing, and enabling instant messaging for quick questions or clarifications. It includes team chats, project discussions, and quick meetings. It keeps everyone connected and helps us work more efficiently.
Pros
- instant messaging so team members can quickly talk to each other
- creating different channels for specific teams or projects, which keeps conversations organized
- notifications that alert you about important messages, helping you stay updated
Cons
- Sometimes, the search function is slow or not very accurate. It would also be helpful to have more ways to customize notifications so we can choose what really matters
- the app could do better with video calls or meetings directly in the chat
- some users find it difficult to set up integrations with other tools, and making this easier would be a big help
Return on Investment
- our business save time and improve communication. We noticed a 20% faster response time to customer issues because team members can communicate instantly.
- reduced our internal email clutter, saving about 10 hours a week for staff who used to spend time sorting through emails.
Usability
Other Software Used
Upbase, Zoho People, Trackabi
It's Slack for people who like to save money and don't need to show off.
Use Cases and Deployment Scope
We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.
Pros
- External channels allow in-office staff a private channel to directly relay messages to customers.
- Automated notifications through Zoho CRM can be easily triggered.
- Audio/screen share components offer zoom-quality calling without extraneous setups.
Cons
- Pinned messages take up a lot of real estate.
- The contact lists once pinned stay locked in order. Being able to create dividers would assist greatly in organizing my contacts into departments.
- The panes added in as you chat should be allowed to minimize and reorganize.
Most Important Features
- External channels that allow for customers to interface with our teams in private chats.
- 1:1 chats that allow for audio/screen sharing to take conversations "offline."
- Integrations with CRM to create automations to enhance productivity.
Return on Investment
- It's allowed my sales team to "speed to lead". Allowing us to connect to leads seconds after they hit our CRM.
- Because the platform comes inside the "One" platform, the ROI is amazingly high, because having to add this level of chat ON TOP of another platform would be costly.
- It allows us to create custom team chats. Makes it so easy to relay account information quickly. No water coolers required.
Alternatives Considered
Slack and Discord
Other Software Used
Zoho CRM Plus, Zoho Analytics (formerly Zoho Reports), Adobe InDesign
