We currently use BlueJeans company wide for all video conferencing. Employees use BlueJeans for one-on-one meetings, team meetings, town halls, customer presentations & collaboration, training and more. All of our conference rooms, large-to-small, are equipped with the meeting room software. All employees are given access to host/joins meetings from their laptops.
Our heaviest use teams are Sales and Client Success however the most consistent use is for teams with remote users hosting team standups and other collaborative meetings.
- Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
- Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
- Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
- Our biggest challenge is that BlueJeans still isn't as well know as some of the competitors. Our customers are financial institutions who regularly only allow a white list of web addresses to come through to their networks. BlueJeans has not made it in to many of the financial institutions and as a result we had to retain a few licenses of a competing product for when this issue hits.
- This issue may seem a bit petty, but has hit us a few times. When and employee leaves employment and then returns we have to contact BlueJeans support to re-enable their user account.
- I would love to have the ability to record to the local machine at a higher resolution then sync up to the cloud after the meeting is over. I don't know how this can be done, but that would be great.
- BlueJeans is an easy user experience. Our remote students use a variety of technology, including notebooks and tablets. BlueJeans created an app that makes use easy as well.
- BlueJeans has a small footprint, enabling users to use whatever technology they own. I have had one user join class with a cell phone.
- BlueJeans enables remote students to both hear lecture and ask questions, while in class. We have also had remote users join small groups in break-out sessions; one local student simply brings their laptop to the group, and the remote learner is in the group via that laptop.
- In a normal size classroom, the mic on the camera (Logitech C922 Pro Stream) is adequate to capture both lecture and student comments, creating a truly live experience.
- Recording the session creates a large file. We use streaming on YouTube to capture the session for later viewing. Sessions are then posted in our online classroom for students who could not attend live.
- The school has one older iMac that cannot use the app. Blue Jeans works in the web browser, but the app is really a good experience. The school is not going to replace a functioning piece of equipment if it can help it!
- BlueJeans can handle meetings of the size typically found in the business environment. If video is being shared, the video of the person speaking will appear in the interface. If only audio is being shared the name of the person will be bolded. BlueJeans has the information you want to see in the interface displayed in an intuitive way.
- A BlueJeans add-on provides a seamless integration with Microsoft Outlook. You can schedule recurring meetings, start a meeting immediately or have a standing BlueJeans "number" to include in all of your meeting invitations.
- BlueJeans allows you to share all or part of your screen with meeting participants. Sharing control can be passed to the participants which provides a dynamic meeting environment.
- We occasionally have times when BlueJeans doesn't want to function. A notice appears that says there are server issues. But we really don't know why this is occurring. When you rely on BlueJeans as heavily as we do it can be frustrating.
- The "notification" that you are sending your video feed is not obvious enough. I often attend meetings where participants are unaware they are sending their video. Setting the "default" mode to "not sending video" is easily overridden and forgotten by the user.
When working at home it is bests to switch to using your home phone with BlueJeans. It is integrated into the interface to switch to a phone. Even at work I have seen the audio drop out at times for some participants.
- BlueJeans excels at onboard training. Both from a content and availability stand point.
- Ease of use is a high mark. The connectivity is very intuitive and easy to train.
- The plug-in app for Office 365 makes scheduling meetings simple, fast, and intuitive.
- In the current format video uploads are missing the mark. The foundation seems to be in place for uploading videos but the functionality of playing videos with sound or utilizing PowerPoint presentations with videos embedded does not function well.
BlueJeans is perfect and easy to use for "on the fly" meetings.
Ease of use - I have added new users, walked them through the process and had them scheduling their own meetings within 30 minutes.
Paring BlueJeans with the Dolby Voice Room set-up was absolutely perfect for our conference room. No extra wiring. The platforms participants utilize (PC, Laptop, Apple iBook) do not matter.
- In many instances we have used BlueJeans Events for a monthly Town Hall. It has served 4,000 attendees at a time with only a small percentage of issues.
- BlueJeans has done well with moderation controls. A moderator has the power to change the meeting as seen fit for the needs of the meeting with recording, booting attendees, approving Q&A, locking meetings, and more.
- BlueJeans also does well with Administration. We have the ability to change SSO certificates at will, push permissions to users at a large rate, and step into live meetings to assist on demand.
- Many people don't yet prefer BlueJeans in our company due to the lack of breakout rooms, PPT uploads, and the requirement to upload videos to play them.
- Using the SSO login doesn't give me the control of manually provisioning accounts. I have to call their customer support line if there is an issue with SAML provisioning.
- The service charges for events in customer hours watched. This racked up a large bill as the company scaled.
If there is an education system where staff are reaching out for methods of displaying educational content, this platform can feel limiting.
For people who are willing to test out new software platforms, BlueJeans does very well. There is enough of a learning curve for its use that higher education staff can feel hesitant.
- Easy to use and install on many devices and very intuitive. The GUI app is very friendly and you only have just the right amount of options you need to make the conference work: share screen, chat, control over your camera and mic. For the users, this is great since you don't have to spend a lot of time teaching them how to use BlueJeans.
- The compatibility with the videoconference codecs we have (Polycom, LifeSize, etc). There's no need for extra plug-ins. You just dial to the BlueJeans IP address and enter the meeting ID and passcode, and you're done.
- The recording option is excellent for the unlimited storage on the cloud and the option to locally download the recordings.
- The app 2.0 has some missing options, like the option to directly send an invite by entering the email address to add new people, and some problems, like a black screen for certain users. We understand that this is a new version and might have some bugs, but we hope you can fix it soon.
- It needs the ability for a moderator to share content like videos or record without the need of a BlueJeans user login.
- Some users are able to share videos with sound and some users are not. I guess that depends on the PC sound settings, but it would be nice to have a brief guide on how to share videos with sound.
- NEVER drops calls
- Never gets staticky or has a delay (like Skype)
- Can be used on a computer or phone
- If my board members (many of whom are outside the US) are not near wifi they can still call in from an international number without incurring charges for calling the US
- I would like to see an official nonprofit pricing structure—I had to email to ask about this and they said they were refunding some of my money which is great....but I haven't seen that yet.
- You don't necessarily need to download the app and can join straight from the browser
- It works across several countries
- Screensharing is very easy
- I wish there was an Apple TV app for BlueJeans
- Decreased cost for a BlueJeans Conference Room (we're a small company)
- I wish you could schedule video conferences through the mobile app
- I wish you could record the video streams of each side of the video conference separately (we could use this in production)
- Alternatives to join meetings from different types of systems.
- Great pricing models and more features included than other alternatives for cloud based videoconferencing services.
- Very reliable, easy to use interface backed by a stable service that performs well in many situations.
- Very low bandwidth and network resources required when compared to Skype.
- Missing essential features expected in a cloud videoconferencing service such as the ability to record chats after a meeting.
- Limited in-meeting controls for moderators. A moderator lacks the option to completely remove the audio channel of other participants, which can be a hassle when a lot of novice users are connected.
- Documentation isn't always updated and is not very specific or detailed.
- The support mechanism is the key to BlueJeans. There can be areas that need to be defined during the network setup. When issues arose in the early days, we had support from all facets of BlueJeans locally and internationally
- The video conferencing is always very good and the ability for any participant to share their screens is handy.
- The Dolby software is always being improved, but we do find that noisy callers can disrupt without knowing. Having some AI to detect noisy callers with background noise but no vocal would be handy.
It is not very good for technical troubleshooting like a Webex would be, but that is not their use case.
An executive got word of BlueJeans as a product and asked for it. We first rolled it out to the Executive team and they loved it! They have very few issues and, when they do, BlueJeans has live (and very responsive) phone support to assist.
- Easy meeting joins, especially using a BlueJeans Puck (conference phone). Everything ends up being one-tap-to-join.
- Screen sharing is particularly fast on BlueJeans. Both connecting to a share and viewing the share are very smooth experiences
- Whenever there is trouble, BlueJeans has never (in my experience) taken more than 5-10 minutes to start working with me on the problem. Usually I can call and immediately get a person on the other end (within 10 seconds).
- As of the last time I checked (earlier this year) BlueJeans cannot replace a POTS line. Meetings can be created and dial-in numbers can be used, but so far I have not seen a "dial-out" functionality.
- The Outlook extension, while useful, is not as neatly integrated as it could be. Occassionally I need to restart Outlook to get it to show up again
- Integration with macOS isn't as tight as it is with Windows. Granted, this is also an issue on Skype, but it's worth mentioning.
If you primarily need to dial out to a phone number, however, this may not be the product for you. I have heard that they are going to be introducing this feature, but I do not know when.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.
- Easy for users to understand and use the BlueJeans applications. User satisfaction is high and need for support is low!
- BlueJeans' service is nearly 100% reliable--almost never have to cancel or reschedule a meeting because the system was unavailable or not working.
- Simple-to-use meeting recording makes it possible to involve people who would not have otherwise benefitted from a meeting actually benefit from a meeting.
- User onboarding process is kind of a pain in the neck--I just think it's too much data-entry.
- When users haven't used the BlueJeans app for awhile, it's entirely possible that it will want to update itself before joining a meeting. This causes some people to join meetings a couple of minutes later than they wanted.
- Any conferencing solution requires a high speed connection at both ends in order to work well. Users sometimes get frustrated with the quality of BlueJeans calls when the problem is less of a BlueJeans issue and is actually an end user bandwidth issue.
For simple 1 on 1 meetings, it's possible that BlueJeans is overkill, but it does work well. But, other technologies like FaceTime or Google Hangouts may be something that users are more familiar with.
- All-In-One Video/Web/Audio Conference.
- Feature Rich - Including Screen Sharing, Mouse Control, Moderator Controls, Recording.
- User Firnedly
- Video quality is generally very good, but occasionally degrades.
- Content sharing used to be pretty poor quality but has improved greatly over the past year.
Our company is small, so the only user who has the admin/user management account is the account lead because only the account lead is responsible for scheduling meetings.
- Esp. compared to Google Hangouts video call, BlueJeans' quality for sound and picture are way better.
- The compatibility with Google calendar for scheduling with add-on installed on Google Chrome.
- Not so many people know the app so to use it with different users is a hassle, esp. having to re-explain how to use it, and mostly to ask them to install the new app.
- The smartphone app is AWFUL. Scheduling using the smartphone app does not connect with Google calendar although the desktop version does.
- The UX is pretty complicated.
- Their customer service is phenomenal
- They are continuously improving
- The simplicity of functionality across their platform
- Which equipment they allow you to use as a video source ( outside of standard webcams)
- Having more control as the administrator/ host
- Consistent connection
- Meeting startup and connections are fast and easy.
- Once in a video call, controls are uncluttered and easy to access.
- Connections are clear even when involving overseas participants.
- When entering a new meeting, the system tells the user that their meeting has started in the Bluejeans app. But there's a time lag between this message displaying and the Bluejeans app appearing. This causes the user to think there's something amiss so they may close the invitation and attempt to start entering the meeting again causing confusion. Recommendation is to not display the message saying your meeting has started in the Bluejeans app until the app displays.
- BlueJeans delivers a very easy to use platform. It is super intuitive and doesn't require a lot of training prior to use.
- I love that BlueJeans allows me the ability to deliver inside the platform as well as over Facebook Live to my groups who prefer chat only options.
- BlueJeans offers great packages that rival many similar platforms for what I need and they're constantly looking for ways to improve features.
- I honestly can't think of any area where the app needs to improve or is missing functionality.
- BlueJeans is great for livestreaming onto Facebook pages and groups
- BlueJeans is great for meetings with up to 50 participants in a private setting.
- BlueJeans' recording feature is great for replays of trainings or meetings.
- BlueJeans doesn't allow you to add a custom lower thirds to the video. It does display the name of the person (as they provided it when they registered with BlueJeans.)
- BlueJeans doesn't allow you to use a placeholder post on Facebook so that people can see an event is coming up on your page.
- Collection of data is very detailed and complete
- On-boarding and administration of the account very easy
- The application is reliable and easy to use, even for beginners
- Troubleshooting bad calls; when a participant has rated a call poor or bad, the stats do not often support this. Follow up with the participant sound like bandwidth issues, but BJN shows good trace times and no/low % loss
- Sometimes I cannot get an online support person while the call with an issue is in progress
- Outlook plug-in causes intermittent issues still
I also use the platform for one on one PC/software support with people via remote control. It is easy when they are outside of our organization and the normal tools are not available.
- Audio Quality, which was the main reason we left our old vendor
- Ease of integration into G-suite for calendars
- Meetings show on the Dolby conference phone and on the TV, which keeps people from occupying rooms when they are booked
- Cost of licenses, we have had to restrict contractors from the service to keep BlueJeans in budget
- Training from BlueJeans was VERY boring, and most users just opted to figure things out for themselves
- The Intel NUC can reboot randomly for Windows update, I know this is an issue with Windows 10, but having to reboot the NUC once a month is an unnecessary chore for my IT staff
The record function is great for large meetings and we have the higher end systems with the Aver camera in our presentation areas. After a meeting we will often make the video available to staff if they were unable to attend in person or via the livestream.
Good for small or growing companies who don't have the need or capital for 10k+ tele-presence systems
- I really appreciate the controls I have for the video call as a facilitator.
- The different ways you can setup how you want people to show up on your screen is very useful. Meaning, by who is currently talking, or as a group.
- The integration of my Google calendar really makes it easy to keep track of meetings!
- I would like the ability as an Administrator of the call to change guest's names to their actual names.
Review: "BlueJeans - That feeling you get from your favorite pair of pants in a video conferencing tool"
- Connecting your audio and video is clear and easy to do
- Sharing content is easy to initiate and manage
- The command center tools are amazing and give us so much insight into how our institution is using BlueJeans .
- There is an issue we faced when our remote participants shared content and then were no longer able to see the other participants.
- We only purchased a few licenses and the few of us end up scheduling links for a significant number of people. It's a lot of work on us.
- Very simple to setup. The app is great. Screen sharing is very easy.
- Easily connects with external AV systems.
- Great support. When I had a few issues, they jumped on a call and provided details on problems and how could we fix them.
- The meeting subject is not visible in the conference. The interface mentions "My meeting."
- Video/audio quality is generally good but sensitive to bandwidth/network drops.
- Whiteboard feature would be a great addition.
- Easy setup in a new room
- Simple and intuitive UI
- Stable performance
- Better internet routing selection
- Mandatory typing of passcode instead of join by direct link
- Even though it is BlueJeans, I think it's ok if users can change their color theme
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, German, French|