TrustRadius
BlueJeans is a cloud-based web conferencing and unified communications software with multi-vendor, multi-device interoperability with both mobile and browser integration for businesses of any size. BlueJeans also provides several collaboration tools and integration with commonly used applications.https://media.trustradius.com/product-logos/3D/pB/JIJ514N302NX.PNGBlueJeans gets the job done no matter where you areBlueJeans was used across all departments in our company up until the end of June. It was used heavily by the Digital Products team that develop apps for the company from the Seattle office and NY office. It helped keep teams well connected no matter where they were physically located.,The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus. Plug-in integration with Outlook and Slack was very well built Setting up reoccurring meetings within the app was a breeze,From my perspective as a desktop engineer who packaged and deployed this app, it was fairly obvious that the PC devs knew what they were doing and the Mac app was a bit of an afterthought. It took me a good 2-3 months of escalating a ticket to finally get the dev team to properly package their app for mass deployment on the Mac side. Previous to my ongoing push, the app would only successfully install if a user were logged in versus being installed while the user were logged out like many other apps can be done via an MDM system. Audio and video quality were always an ongoing issue with BlueJeans. If more than 10 people were on a call, audio would cut in and out constantly. Video quality even in 1:1 calls was blurry/grainy. BlueJeans claimed to suppress auto-updates from their mass deployment webpage but I still found the package to always auto update anyways which wasn't necessarily a bad thing except for when a new version came out and I wasn't prepared for it, I would quickly have to adjust my deployment scope to exclude installing the now older version of BlueJeans over the newer version.,7,Saved lots of money on travel Allowed employees in any office even remote workers who work from home to collaborate Works well with all platforms (PC, Mac, Linux and mobile phones. This was great from a versatility standpoint,I used this at my previous job and it was really well designed and provided all of the controls and features that any moderator of a meeting would need to be successful. The ability to mute all participants as well as to boost the mic level on quieter participants was especially nice to hace available.,Webex Meetings, Zoom, Google Hangouts, Skype for Business (formerly Lync), Skype and Polycom RealPresence Group SeriesBlueJeans for large-scaling companiesMy whole company uses BlueJeans widely, across every department. Every employee is on-boarded with SSO enabled access to a BJ account, to be able to log in and activate/license an account. We use BJ for every type of VC scenario; from external calls to clients, to internal department meetings, reviews, QBR's, etc. This helps a global company, such as mine, to connect offices and users around the world.,High Quality video High Quality audio Low latency Excellent customer support,Adding further API support for some systems Adding more features to the Admin Console web-interface Improving the mobile phone app for Apple users - adding more functionality.,10,More productive meetings Reduced hassle on travel Improved recruitment processes,We perform a quarterly All-Hands company wide and connect every global office in that process. BlueJeans enables the company to do this with ease and allow users around the globe to listen in and attend the meetings stress-free. The technical departments rely on BJ to do this with very little issues.,BJ itself has very good SLA's and there are rarely issues with it. The major IT Tickets come from hardware issues with VC systems and User-Error problems. BJ is a reliable platform that makes supporting a large and scaling company much more easy than it would with another conferencing system.,Commander Center works really great for monitoring users, live meetings, reports and statistics included. We are able to proactively monitor and understand up to date information regarding all calls and meetings, globally. BJ is constantly updating features and the added help with their customer support makes IT Admins very happy in our company.,Zoom and GoToMeetingBlueJeans is a top tier solution.We have deployed BlueJeans across the company and all departments and meeting rooms. We use it for all meetings including very large monthly company-wide meetings. We have managed to cut travel budgets and enhance existing meetings through the use of video technology. The end user experience is the best I have seen from a meeting and conference platform.,Integrates well into the business environment, it is fully integrated into Office 365 which has helped reduce admin overhead for our teams. The audio quality with the introduction of the Dolby Audio is fantastic. Using the system is very simple and straightforward which really helped with the adoption process and minimises ongoing end user support.,When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage. Enhancing the features for whiteboarding would be great. An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.,9,Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls. Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity. Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.,Webex Meetings,10,We have Bluejeans fully integrated with our meeting rooms for one-click join when you enter the room, this works with standard room bookings so very straightforward for users to use. It is also fully integrated into outlook and the users' calendars through the office 365 plug-in which has removed the requirement to manage and update an outlook plug-in.BlueJeans Is A Great Videoconference And Screensharing OptionBlueJeans is used for more high profile meetings in our more technologically advanced conference rooms. It is also available to the entire organization as an option for specific needs. The main need is if presenters would like to share videos. The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.,Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality! Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans. BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed. The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.,Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this). Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.,10,Money saved on travel expenses for remote participants. (Food, transportation, hotels, etc.) Time savings on important matters; instead of waiting a day or 2 to coordinate travel to get a remote participant in town to discuss, we can set up a BlueJeans meeting within minutes. Better remote experience for our teams that have a large catalog of video content that must be share with remote participants.,Google Hangouts, Skype for Business (formerly Lync), Zoom, WebEx Event Center and GoToMeeting,8,BlueJeans may be integrated with calendars. However, since BlueJeans is not our main platform, we do not use that feature. We do not use many of the BlueJeans integration features because of the other platforms we mainly use.,The command center is well equipped for our needs to monitor usage, administer rights to users, view and print up meeting analytics, etc. It also helps us in troubleshooting issues that are reported in meetings.,5,5,Using it so share videos International phone dialing options Recording meetings,As a way to document meetings (recording) without necessarily having someone on the other end As a way to interface with non BlueJeans videoconference products,As better features are added, BlueJeans becomes more valuable Hoping to take advantage of some new features in the works,5,Google Hangouts, WebEx Event Center, GoToMeeting, Zoom,Yes,Product Features Product Usability Prior Experience with the Product,I'm not sure if it would change too much or at all.,Implemented in-house,No,Change management was a big part of the implementation and was well-handled,User testing User adoption,8,Online training Self-taught,8,Yes. There may be a slight learning curve for those with admin rights...,8,Perhaps provide a way to have global settings for different groups. For example, an admin team may want to have remote participants muted on entry, but other meetings may not want that option. Although this setting may be set on a per meeting (or recurring meeting) basis, maybe it could also be tied to a group or team...,No - there is no facility to customize the interface,No - the product does not support adding custom code,No configuration has been made,7,Yes,Yes...We have been dealing with an issue for most of the year where audio would drop out for one of our remote participants from only one of our conference rooms. We tried everything, including switching out systems, rewiring the rooms, upgrading firmware, etc. The BlueJeans team sat in on a couple of calls and provided more details regarding what could possibly be happening. Some of these calls lasted 4 hours! They did not have to do that, but they did. Although the issue was not resolved (we think it's just a bad room, although it is one of our more technically advanced rooms), we appreciate the support team going above and beyond....,Chat Screensharing Mic control options,Video sharing Polling/Q&A,Yes,8,10,9,Google Calendar,Google Hangouts,Single Signon,9,Ensure you have the right components necessary for a successful integration.,8,8,N/A,Keep the lines of communication open!,No,Pending upgrade: video sharing process improved!,Video sharing is supposed to be seamless (no more pre uploads!) Better audio quality New interfaces with better navigation,No,NoBlueJeans - Ditch Your Rack-Mounted CodecBlueJeans is used firm-wide to create a flexible video conferencing platform accessible to all users, both locally and remotely. It also integrates with our Level III audio bridge service.,BlueJeans is extremely easy to use and is complemented by its feature set including an Outlook add-in and ability to record meetings. The recent addition of Dolby Digital audio has noticeably increased the audio quality of meetings. Customer service is phenomenal. Whether troubleshooting or testing a new BlueJeans feature, their support is extremely responsive and knowledgeable.,Resolution is currently capped at 720p. We would like to see up to 1080p supported. Otherwise, it's hard to find cons...,8,It provides less technical users a simple, consistent platform for connecting. Incredible savings on travel time.,Although we do not use BJN Rooms because of our complex conference room systems and additional tech requirements, we have evaluated this product. For those seeking a set-it-and-forget-it huddle space, look no further. This is the least expensive approach to an AV system out there and can most likely be accomplished using tech already under your roof.,Command Center is an invaluable tool that helps run meetings, review audio and video quality when something goes wrong and provides excellent analytics. We used Command Center nearly every day to monitor ongoing meetings.,Zoom and GoToMeeting,Symphony Talent, Visual Studio Test Professional, OwnBackup for Service Now,No,Product Features Product Usability Existing Relationship with the Vendor,Prior to BlueJeans, the firm did not have a standard soft codec video conferencing platform. Given that video conferencing is now an essential part of doing business, selecting a replacement product is much different from selecting a platform for the first time. If we were to do it over, I would recommend contacting several (approx 4-5) different VC app providers and asking their sales teams for full demonstrations. Then we would select our favorite two and conduct user testing.BlueJeans, a valuable tool!We use BlueJeans as a tool during team meetings when we need to have more of a personal touch. BlueJeans allows us to engage our webcams to be able to see the meeting participants. It helps keep everyone engaged.,Webcam sharing Audio through computer Virtual meetings,Audio Buffering sometimes lags Dashboard is a little complicated Recording could be improved,8,BlueJeans is a tool we use to keep meetings efficient, saving time and money. Great way to get messaging across. Great tool to further objectives via productive meetings.,WebEx Event Center, ON24 and GoToMeeting,ON24, WebEx Event Center, Camtasia, Adobe Captivate, Trello,Screensharing file sharing sign on/ launching the program,Sometimes audio doesn't keep up with video NA NAThe most safe and secure tool for online meetingsMy overall experience with Bluejeans is superb. I am a constant user of this tool. I would say it is the most economical program. It provides me excellent technical support with strong security. Bluejeans events look really amazing. I love the way it combines audio and video without any distortions. The best part about it is that it is light weight video conferencing tool as compare to others.,Well designed. Fast systems. Versatile tools. No communication failures.,It consumes a lot of resources.,9,It provides powerful platform for meetings. Never reduces the video quality. I would say it is cost effective tool.,BlueJeans Rocks!We use it to conduct distance learning and training for our staff members, as well as periodic employee staff meetings so participation from remote venues can participate.,Users can connect with a wide variety of devices. It is very easy for users to join in on a meeting by following a simple link. Proprietary software and hardware is not needed to participate.,Recording and archiving of meetings is cumbersome. Stored meetings cannot easily be shared or accessed by persons who could not attend the meeting. There are frequent audio and feedback issues when making presentations which are distracting to the presenter.,8,It allows our employees to better keep up with mandatory training. There are more ways to connect with other groups within our organization without investing in expensive hardware and software. The overall cost is more affordable and practical.,This is the main use of Bluejeans and really proves its worth every week. I can't imagine what things would be like without it.,Polycom TrioBlue Jeans for TelemedicineAnswer Health is an independent physician organization in the state of Michigan. We recommend the use of Blue Jeans to our member's practices to offer telemedicine services to their patients. We help practices sign up and develop workflows with Blue Jeans. Additionally, we configure their account for HIPAA compliance after creation.,No account signup for participants Outlook integration Ease of use,When creating an appointment with Outlook, the meeting is not added to the account. It exists only in the schedulers Outlook calendar.,10,We have been able to recommend a telehealth solution for small to medium size practices,Used for 1 on 1 meetings only at this time.,BlueJeans is the best among others products in the marketWe use it for administrative purposes, teaching activities, and project planning and evaluation.,The voice and and screen transmission is very stable. The access to a meeting is usually very easy and fast for our invitees The recording of the sessions is good.,Improvements when doing PowerPoint presentations and access to other tools such as chat are needed. The presenter needs to confirm easily what the participants have in their screen.,10,We have been able to accomplish our goals using the platform.,We used BlueJeans for webinars addressed to users previously registered in our programs, it is beneficial in many aspects.,With BlueJeans is relatively easy to join the meeting. On some ocasions, we experienced trouble with someone when trying to access. However, in general, it works quite well.,It works very well but it takes time to learn it. We feel that support for an online chat would help. It is difficult to get in touch with the support team and in Spanish is more difficult.,An honest look at BlueJeansBlueJeans is currently being used across our whole organization. We are a global organization with offices in North America, Europe, Asia, Africa, and South America. We use it locally as a replacement for our MCU appliance. It has allowed us greater efficiency in having meetings with all of our partners.,The technology is system agnostic and works well with all video platforms and endpoints.,Improvement can be made in deploying needed technologies, meeting tools, and more flexible security platforms, in a timely manner.,6,Saved money on travel for meetings. Provided greater flexibility in having impromptu meetings.,Command Center provides a good overview of usage and allows me to see what departments are using the tool frequently. I can obtain meeting metrics to assist in troubleshooting any meetings that fell short of expectations. It falls short when it comes to controlling active meetings where there are more than 20 participants. I'm unable to expand the user list to see more than 10 users at a time when only utilizing one screen on my laptop. The scrolling feature is spotty when I'm trying to actively mute/unmute users and sometimes locks when using it.,Zoom, Zoom Video Webinar, ZOOM Quality Management Suite and Cisco Webex Teams (formerly Cisco Spark)Outstanding web conferencing for non-profitsWe are an international group in Europe, Asia, and Africa and use it for web conferences with consultants and our partners. The corporate team is the biggest user. It allows us to review documents in real time and get recommendations/changes from our colleagues.,Works well in lower bandwidth countries/settings. Highly intuitive buttons shown for common tasks. Good sharing,I am content with the current product.,9,More f2f meetings. Money saved on travel. Reinforces connections with colleagues we don't see very often (distance).,Have not used it,GoToMeeting, Cisco Webex Teams (formerly Cisco Spark) and ZoomTGRMX reviewWe use BlueJeans in all North America operations as the standard media for business meetings. Main problem we have experienced is image frozen or not displaying.,Share screen is our most important feature Connectivity very stable Portability for travelling employees Very good image,Work on frozen screen problem Network failures,9,Due to the large number of branches of our company and the savings on not flying employees to them for a particular meeting, ROI is perfect.,We can particate in onlinetraining avoiding costs to our company,Join.meBlueJeans - Keeping it simple.We use BlueJeans across the entire organization. All of our offices are connected through BlueJeans to allow for face to face collaboration. BlueJeans allows for departments spread amongst our offices to communicate and work together efficiently. One of the most challenging parts about implementing an AV solution is finding one that is simplest for your users to use. Bluejeans allows for our users to be able touch a join button on a screen and the meeting starts without anything additional.,Ease of use- Our users want to create meetings and join meetings quickly without having to download something or deal with technical steps. BlueJeans integrates within Outlook allowing our users to create meetings easily by just clicking on an add meeting button. The joining of meetings in our conference rooms is accomplished by simply pressing the join button on our Dolby table top units. Clear voice and video quality- We've used several different AV solutions in the past including Ubiety, Acano, and Highfive and the voice and video quality of our meetings with BlueJeans have been trouble free in comparison with the other AV solutions. Consistency in communications quality is essential for our organization to collaborate effectively and BlueJeans allows for us to do that well. Sharing of videos- Our communications department creates a lot of video content and often it is necessary to share a video in a meeting as part of the discussion. BlueJeans has very clear video and sound playback of the video content by allowing us to upload videos to our BlueJeans account and then stream it directly from BlueJeans into the meeting.,BlueJeans streaming of video with sound is only available in their 1.0 version. We would like to see it available in their 2.0 version which they have already pushed out. BlueJeans Dolby mic table top unit needs to have a way to store user meeting IDs. Sometimes when a user wants to join another user's meeting and does not have the link or the meeting ID, it would be very useful for a list of users to be available that the user can scroll through and connect directly off the table top unit. BlueJeans should allow for complete control for BlueJeans administrator for user administration. Currently administrators can mute and unmute folks on a live meeting but cannot enable other features like record for a user's meeting.,9,Our previous AV solutions had created an environment where our users did not feel confident in the AV solution for important meetings. BlueJeans has turned that thinking around and now AV is a dependable tool for our users.,BlueJeans has definitely lowered the number of tickets our IT department were receiving regarding audio video issues. It's simple and the even less technology savvy users are able to pick it up quickly.,The command center gives a lot of information regarding meetings. As I mentioned before, I would like to see administrators in BlueJeans to be allowed complete control of all features of any user's meetings. For example, often times users forget to set the record feature on for a meeting and they don't realize it until they're in the conference room. Rather than have the user go back to their computer and log into BlueJeans, join the meeting, and then enable record, it would be useful if the administrator can just go into command center and enable that feature for the meeting.,Casual Friday: BlueJeans perkWe use BlueJeans video conference whenever we have a need for a face-to-face meeting, particularly for interviews or first impressions. This decides whether the person we're meeting is worth spending time and money on booking travel to meet them in person. It's our go-to 'first pass'. As the executive assistant I typically schedule and coordinate these calls.,Video Conferencing User friendly App Easy to share with others,When scheduling calls the default time zone is GMT. It would be nice if this just stayed at EST or the timezone which I placed it in before. Screen Sharing is not as accessible as the video conferencing.,10,Saved on travel Faster, more in depth candidate review,UberConference, GoToMeeting and FreeConferenceCall.comBJN - Best quality videoAs a reseller, BlueJeans is deployed across the organization. It is one of the many tools we have in place for collaboration. We use it primarily when high quality video is an important aspect of a meeting.,Video quality is exceptional Audio is greatly improved, particularly now that is uses Dolby. It is superior to competitors Easy to join meetings on any device,It can be expensive unless you are on a corporate pricing structure I've noticed a lag between my audio and video feeds, due to my hardware setup,7,It is a high quality tool that makes collaboration across geographies easy It is more costly than other options,I feel it is on par with the other competitors in the field. I wouldn’t say there are any features that stand out significantly from the crowd in either a negative or positive way. Overall I would say it worked like it was supposed to, and at the end of the day that means the events went smoothly.,The blue jeans meeting rooms are super convenient. We are able to have huddle rooms set up that work perfectly for as hoc meetings and once the set up is done it is a breeze to use.,I am not an admin, but I have used command center and it it a good way to monitor ongoing calls and see where there might be an issue with a specific user and fix it quickly.,Zoom, WebEx Meetings and Skype for Business,Skype for Business, WebEx Meetings, Adobe ConnectGreat for working remotely!BlueJeans has been a pivotal part of training and collaboration for my business, which entails researching and purchasing investment property remotely. I work from Oregon and need easy and reliable tools for sharing information with the realtor and investor in Arizona who rely on my research. We BlueJeans regularly to review real estate listings and offers together before committing to a purchase.,Video and audio conferencing are reliable and intuitive. The controls make it easy to collaborate. Screen sharing functionality in BlueJeans makes training significantly easier. All parties can focus easily on what is being shared.,When using screen sharing, it would be helpful if I could move the notification/pause/stop bar away from the top of the screen. It gets in the way when I'm attempting to access multiple tabs.,10,It has sped the learning curve for remote training. It allows me to collaborate effectively with colleagues across the country. The ease of use makes it my go-to for discussions about planning; things I might otherwise email are handled quickly and effectively by asking the person I need to talk to to hop into a BlueJeans conference with me.,Amazing tool!We have satellite offices across a wide geographic area. BlueJeans allows me to communicate with remote staff very easily, especially when we need to work on projects where screen sharing is the easiest way to go. Our agency launched a new data management system earlier in the year and as I have been able to devote the most time learning about some of its functionalities, the screen sharing allows me to very quickly teach team members about different tools they can use, as opposed to sending another lengthy email! I primarily use it with team leads in the satellite offices, but I have also used it with all team members across our agency.,Screen sharing - easy to connect, BlueJeans sends direct calendar invitation for recipients. Creates recurring meetings, no need to schedule a new meeting each time.,Sometimes calls are of poor quality, static background noise.,10,It has increased efficiency in communicating across teams - same message gets delivered once! Allowed for easier access in on boarding new employees when learning our platforms. More productive meetings - easier to share charts and figures we need to be looking at, allows for quick changes in plans.,GoToMeeting, GoToWebinar and ZoomBlueJeans makes client calls easyBlueJeans is used across our entire organization, primarily for client calls. We will occasionally use other programs like Skype or Webex, but BlueJeans has the least amount of issues with connectivity and call quality, so it's our company's preferred choice for communication purposes. It's very straightforward and simple to use!,Good connections. Calling capabilities. Straightforward usage.,Not suited for internal company calls, for us.,9,More successful client calls. Fewer dropped calls, resulting in happier clients. More productive meetings (group calling capabilities help with this).,Workplace by Facebook,9,We have BlueJeans connected to our email accounts so that when we have a meeting set up in BlueJeans, we will get an email notification about the meeting when it's first scheduled and again 15 minutes before the meeting is scheduled to start. It is a very useful feature for our company.Great product, revolutionised our conferencing and collaborationWe use BlueJeans company wide and it is fully integrated in all of our meeting rooms. We implemented it to consolidate multiple products and to also increase flexibility and remove restrictions on the number of meetings that can be held.,Ease of use: the user experience is very good and even the most challenged user can use it without support. Scalability: we can now host company wide meetings with BlueJeans without worrying where a user is located, what device, and the number of attendees Collaboration: the wide scale use of video conferencing vs. our old dial in conference solution has revolutionised collaboration,Some of the room integrations require slightly more management than we would like, however this is still far less than the legacy solution it replaced. End user client is very CPU hungry They sometimes make changes that impact customers without assessing the impact. For example, if using SSO the use is hampered for non-domain joined users,10,Meeting productivity has improved greatly, participation of attendees is easily monitored. Travel costs have been reduced as the business became more comfortable with full video collaboration.,Cisco WebEx Room Series (formerly Cisco Spark Room Series),10,Integration into Outlook and 365 are top notch, very simple to setup and simplified the rollout of the solution.Another Year of Awesomeness with BlueJeansWe use it for remote meetings and support. Several of our customers in entertainment/theme parks and healthcare are BlueJeans users and have telecommunication rooms. BlueJeans is the best communication tool for these key customers. Our sales and technical support personnel rely upon the BlueJeans technology and systems. For our business, the BlueJeans service is a force multiplier.,Video Audio Screen share User management and invites,Works great for our use.,10,More face to face conversations. Less travel More demonstrations and product improvements.,Our key clients have rooms. Using BlueJeans on PC and the phone app has made it easier to communicate.,I am unaware of this tool. I would like to learn more.,Cisco Webex Room Series (formerly Cisco Spark Room Series), Microsoft Teams and SococoGreat for group meetingsI used BlueJeans to record interviews with 1+ people on the call. I used BlueJeans for group invites. It helped organize meetings, calls, events and more. I used BlueJeans for group chats and group meetings. You can record meetings and transcribe later. You have the option to chat online, chat via phone or use the video component.,Clarity Speed Ease,Clarity on video Sign-in for non-users Some people had trouble accessing call info from invite,10,More productive meetings Seamless calendar integration Helped with meeting organization,It made it easy because we didn't need to try and incorporate all different kinds of audio and video components. BlueJeans is a one-stop-shop.,Off to a good startWe have remote customers we communicate with and show a demo of our online dashboard. This allows us either to hold or attend meetings. The screen share is effective when showing our online dashboard.,Like the video quality Like the sound quality We have found the overall experience reliable.,Complimenting Google and Gmail Downloading can be confusing,8,More face to face conversation, quality conversations Easier to screen share and walk through our online dashboard Saved a lot of money on travel and will save more as it is used more.,Would like to, I just don't know how to.,I don't know about this feature.,Our team likes BlueJeansWe are a 100% online business with employees scattered all over the country (and some team members abroad), working from their homes. BlueJeans is what we use for all of our group meetings, as well as some one-on-one sessions. Aside from simply having a way to meet together with our geographic separation, we extensively use the screen sharing feature to talk about the systems we are working with. Most people choose not to turn their video cameras on. I also sometimes use this to help customers with technical issues they are having; if it's something where I can't figure out why it's working for me but not them, I use BlueJeans to have them share their screen so I can figure out what's happening on their computer specifically.,The sound is always clear -- a number of employees have commented on that. We used to use GoToMeeting, and when we got BlueJeans, that was the most frequent comment about why they liked BlueJeans better. I've used GoToMeeting with our company and attended WebEx and Zoom with other companies, and while there are generally no complaints about the sound at the others, something about BlueJeans sound seems exceptionally clear. It's cheap. I'm not sure about the current price comparison, but when we switched from GoToMeeting to BlueJeans, BlueJeans was about one-third of the price of GoToMeeting. It's easy to use. I've had much fewer issues with people joining, being able to mute them, and things of that nature than I had with GoToMeeting. Screen sharing is easier also. There's also a permanent personal meeting number that I can use anytime for an instant, unplanned meeting. Customer support has been excellent. They're generally easy to get in contact with and are knowledgeable and helpful.,One thing that I liked better about GoToMeeting was the separation of the chat box from the main screen. It's important to be able to see the chat box while I'm presenting, but the way it's set up on BlueJeans, it's combined with the main screen and so it's quite inconvenient. Another problem with this is that if I'm sharing my screen for presenting, when I look at the chats-- which would even include private chats-- they show up for everyone to see. This is a major flaw. The chat box should be separate. I have recurring meetings, with meeting numbers, which I would like to send out reminders of to team members. In version 1 of BlueJeans, I could copy and paste those. In the current version (2), I cannot; I have to memorize and type them in manually to my reminder messages. For my permanent person meeting number, I can copy it easily. However, this is not possible with other meeting IDs. Why would they make the meeting numbers not possible to copy? Similarly, in version 1, after the meeting, I could copy the chat box, which I kept with the meeting's presentation and meeting minutes for recordkeeping. The chats could also remind me who said what in the meeting for the purpose of writing my meeting minutes. With version 2, chat is no longer copiable, so I have to use multiple screenshots to get all the chats -- what a pain. Scheduling meetings is not convenient. It forces me to a web page to do so.,9,The biggest return on investment is that it only costs one-third of what we were paying with Citrix GoToMeeting. We've always used online meetings, so there isn't really any other change in ROI from what we used previously.,GoToMeeting, Zoom and Webex Meetings,9,I would like to be able to schedule meetings directly in BlueJeans, but it seems to only work with Google and Outlook, and I don't use either of those tools (I use Mac Calendar). So, when I want to schedule a meeting, it takes me to a web page -- I don't like that. Beyond that, I haven't investigated how it integrates with anything else.,We don't have this feature at our organization.,No,9,Yes,During the time we couldn't get version 2 to work, I was glad when someone finally offered to allow us to downgrade back to version 1 again.Blue jeans is easy!We use BlueJeans to communicate smoothly with our outside sales team. Corporate sends out an invitation to the guys in our territory so they can remote in. This saves our company money and time. No gas, no hotels... no nights away from their families.,Ease of use, no exhaustive directions needed. Sign on and follow the prompts Never a struggle. Send out the room link, and they are on Affordable Communication of updates helps keep us informed,We would love to have multiple rooms accessed Since we are a small company only using internally, the bigger packages don’t make sense for us, but would be interested in a middle ground You guys really do a great job,9,Less travel Less hotels More time with family due to less travel, is priceless,Skype for Business (formerly Lync) and Cisco Webex Room Series (formerly Cisco Spark Room Series),9,I’m inside the office, but the technology challenged sales guys in our territory can use the app seemlessly
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BlueJeans
467 Ratings
Score 8.7 out of 101
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BlueJeans Reviews

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BlueJeans
467 Ratings
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Score 8.7 out of 101

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Reviews (1-25 of 280)

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Adam Martin profile photo
August 05, 2019

BlueJeans gets the job done no matter where you are

Score 7 out of 10
Vetted Review
Verified User
Review Source
BlueJeans was used across all departments in our company up until the end of June. It was used heavily by the Digital Products team that develop apps for the company from the Seattle office and NY office. It helped keep teams well connected no matter where they were physically located.
  • The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus.
  • Plug-in integration with Outlook and Slack was very well built
  • Setting up reoccurring meetings within the app was a breeze
  • From my perspective as a desktop engineer who packaged and deployed this app, it was fairly obvious that the PC devs knew what they were doing and the Mac app was a bit of an afterthought. It took me a good 2-3 months of escalating a ticket to finally get the dev team to properly package their app for mass deployment on the Mac side. Previous to my ongoing push, the app would only successfully install if a user were logged in versus being installed while the user were logged out like many other apps can be done via an MDM system.
  • Audio and video quality were always an ongoing issue with BlueJeans. If more than 10 people were on a call, audio would cut in and out constantly. Video quality even in 1:1 calls was blurry/grainy.
  • BlueJeans claimed to suppress auto-updates from their mass deployment webpage but I still found the package to always auto update anyways which wasn't necessarily a bad thing except for when a new version came out and I wasn't prepared for it, I would quickly have to adjust my deployment scope to exclude installing the now older version of BlueJeans over the newer version.
Overall, BlueJeans got the job done. It was rarely ever down and making a call was fairly straightforward. It had an ability to set up a speed dial to a meeting ID from a room system which was handy. We used it for a weekly 15 minute stand up meeting to connect the Seattle and NY teams every Monday and it worked well most of the time.
Read Adam Martin's full review
Ashley Cooke profile photo
July 29, 2019

BlueJeans for large-scaling companies

Score 10 out of 10
Vetted Review
Verified User
Review Source
My whole company uses BlueJeans widely, across every department. Every employee is on-boarded with SSO enabled access to a BJ account, to be able to log in and activate/license an account. We use BJ for every type of VC scenario; from external calls to clients, to internal department meetings, reviews, QBR's, etc. This helps a global company, such as mine, to connect offices and users around the world.
  • High Quality video
  • High Quality audio
  • Low latency
  • Excellent customer support
  • Adding further API support for some systems
  • Adding more features to the Admin Console web-interface
  • Improving the mobile phone app for Apple users - adding more functionality.
It is seamless and streamlined to be able to press a few buttons and instantly get into a call. This puts it head and shoulders above some of the competition due to the hassle that some applications provide to actually connect users and place them into a meeting. You can also connect without having to download any app on your computer, which is another bonus for external calls.
Read Ashley Cooke's full review
Kenny Thornton profile photo
April 18, 2019

BlueJeans is a top tier solution.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have deployed BlueJeans across the company and all departments and meeting rooms. We use it for all meetings including very large monthly company-wide meetings. We have managed to cut travel budgets and enhance existing meetings through the use of video technology. The end user experience is the best I have seen from a meeting and conference platform.
  • Integrates well into the business environment, it is fully integrated into Office 365 which has helped reduce admin overhead for our teams.
  • The audio quality with the introduction of the Dolby Audio is fantastic.
  • Using the system is very simple and straightforward which really helped with the adoption process and minimises ongoing end user support.
  • When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage.
  • Enhancing the features for whiteboarding would be great.
  • An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.
BlueJeans is a complete solution, it would be a perfect product to replace numberous legacy systems of which the capacity has been reached or are not meeting their requirements. It is great for use in meeting rooms with one touch join as you enter the room, also for mobile sales force teams who can join directly from their mobiles and still experience the full meeting with video / content.
Read Kenny Thornton's full review
Marcus Manderson profile photo
April 13, 2019

BlueJeans Is A Great Videoconference And Screensharing Option

Score 10 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used for more high profile meetings in our more technologically advanced conference rooms. It is also available to the entire organization as an option for specific needs. The main need is if presenters would like to share videos.

The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.
  • Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
  • Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
  • BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
  • The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
  • Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
  • Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
Well suited for applications where you want to have a high quality video conference experience and incorporate screen sharing and video sharing. May not be necessary for lower profile meetings with just a handful of remote participants that do not require screen sharing (or require very minimal screen sharing).
Read Marcus Manderson's full review
Adam Smith, CTS-I, ME profile photo
July 26, 2019

BlueJeans - Ditch Your Rack-Mounted Codec

Score 8 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used firm-wide to create a flexible video conferencing platform accessible to all users, both locally and remotely. It also integrates with our Level III audio bridge service.
  • BlueJeans is extremely easy to use and is complemented by its feature set including an Outlook add-in and ability to record meetings.
  • The recent addition of Dolby Digital audio has noticeably increased the audio quality of meetings.
  • Customer service is phenomenal. Whether troubleshooting or testing a new BlueJeans feature, their support is extremely responsive and knowledgeable.
  • Resolution is currently capped at 720p. We would like to see up to 1080p supported.
  • Otherwise, it's hard to find cons...
BlueJeans is suitable for enterprises of any size where users have a need to connect over video. Their subscription costs are scalable to the number of users. Unless a business or education facility has no need to connect over video, then BlueJeans is appropriate for everyone.
Read Adam Smith, CTS-I, ME's full review
Daniel Darabaris, FPC PHR profile photo
July 24, 2019

BlueJeans, a valuable tool!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans as a tool during team meetings when we need to have more of a personal touch. BlueJeans allows us to engage our webcams to be able to see the meeting participants. It helps keep everyone engaged.
  • Webcam sharing
  • Audio through computer
  • Virtual meetings
  • Audio Buffering sometimes lags
  • Dashboard is a little complicated
  • Recording could be improved
BlueJeans is great for bringing team members together who are remote or in different offices. It's a great solution to help personalize team meetings and forces people to participate. It's a great collaborative tool. BlueJeans is not so good when you need to share to a large group, like in a training event. The number of camsand computer audio can be distracting.
Read Daniel Darabaris, FPC PHR's full review
Caolan Mccrossan profile photo
July 19, 2019

The most safe and secure tool for online meetings

Score 9 out of 10
Vetted Review
Verified User
Review Source
My overall experience with Bluejeans is superb. I am a constant user of this tool. I would say it is the most economical program. It provides me excellent technical support with strong security. Bluejeans events look really amazing. I love the way it combines audio and video without any distortions. The best part about it is that it is light weight video conferencing tool as compare to others.
  • Well designed.
  • Fast systems.
  • Versatile tools.
  • No communication failures.
  • It consumes a lot of resources.
In my opinion, this is the best application for communication. It works more than one's expectations. It is providing all the necessary features for communications which we need. I will surely say that it is a well-suited product with us.
Read Caolan Mccrossan's full review
Steven Wunsch profile photo
June 28, 2019

BlueJeans Rocks!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to conduct distance learning and training for our staff members, as well as periodic employee staff meetings so participation from remote venues can participate.
  • Users can connect with a wide variety of devices.
  • It is very easy for users to join in on a meeting by following a simple link.
  • Proprietary software and hardware is not needed to participate.
  • Recording and archiving of meetings is cumbersome.
  • Stored meetings cannot easily be shared or accessed by persons who could not attend the meeting.
  • There are frequent audio and feedback issues when making presentations which are distracting to the presenter.
Excellent for allowing off-duty or busy employees to still participate in important training or meetings when they would otherwise have to missed the information presented. Not well suited in areas with limited access to broadband internet.
Read Steven Wunsch's full review
Steve Durr profile photo
June 26, 2019

Blue Jeans for Telemedicine

Score 10 out of 10
Vetted Review
Verified User
Review Source
Answer Health is an independent physician organization in the state of Michigan. We recommend the use of Blue Jeans to our member's practices to offer telemedicine services to their patients. We help practices sign up and develop workflows with Blue Jeans. Additionally, we configure their account for HIPAA compliance after creation.
  • No account signup for participants
  • Outlook integration
  • Ease of use
  • When creating an appointment with Outlook, the meeting is not added to the account. It exists only in the schedulers Outlook calendar.
Well suited for basic telemedicine. Not well suited for full feature telemedicine (NOPP, TOU, credit card processing, and patient self selecting appointments).
Read Steve Durr's full review
Mario Tristan profile photo
June 25, 2019

BlueJeans is the best among others products in the market

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for administrative purposes, teaching activities, and project planning and evaluation.
  • The voice and and screen transmission is very stable.
  • The access to a meeting is usually very easy and fast for our invitees
  • The recording of the sessions is good.
  • Improvements when doing PowerPoint presentations and access to other tools such as chat are needed.
  • The presenter needs to confirm easily what the participants have in their screen.
In general, it is very good for webinars and management meetings. We use it mostly for both of them and it works very well. I think it would be very good to have a recording alert. Sometimes I just forget to switch on the recording and I realize that the option is off when the session is about to finish. Secondly, we alawys need to edit the recording sesion using alternative software. Lastly, and least important, we recieve 2 recoding files, which is confusing. A collleague received them and just sent the short one. I think you have to fix it.
Read Mario Tristan's full review
Kevin Thompson profile photo
June 19, 2019

An honest look at BlueJeans

Score 6 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is currently being used across our whole organization. We are a global organization with offices in North America, Europe, Asia, Africa, and South America. We use it locally as a replacement for our MCU appliance. It has allowed us greater efficiency in having meetings with all of our partners.
  • The technology is system agnostic and works well with all video platforms and endpoints.
  • Improvement can be made in deploying needed technologies, meeting tools, and more flexible security platforms, in a timely manner.
BlueJeans is well suited for companies with satellite offices and mobile employees. The cloud-based collaboration service seamlessly translates different video and audio platforms into one meeting. Where the company falls short is the deployment cycle for requested features that other services deploy routinely.
Read Kevin Thompson's full review
Joseph Solomkin profile photo
June 18, 2019

Outstanding web conferencing for non-profits

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are an international group in Europe, Asia, and Africa and use it for web conferences with consultants and our partners. The corporate team is the biggest user. It allows us to review documents in real time and get recommendations/changes from our colleagues.
  • Works well in lower bandwidth countries/settings.
  • Highly intuitive buttons shown for common tasks.
  • Good sharing
  • I am content with the current product.
Pretty much any setting where document review is necessary. I also greatly prefer to see who I am talking with, and there are many contacts I have not personally met before.
Read Joseph Solomkin's full review
Raymundo Velez profile photo
July 16, 2019

TGRMX review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans in all North America operations as the standard media for business meetings. Main problem we have experienced is image frozen or not displaying.
  • Share screen is our most important feature
  • Connectivity very stable
  • Portability for travelling employees
  • Very good image
  • Work on frozen screen problem
  • Network failures
Working in a conference room is better than in cubicles, even if headset is used.
Read Raymundo Velez's full review
No photo available
June 28, 2019

BlueJeans - Keeping it simple.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans across the entire organization. All of our offices are connected through BlueJeans to allow for face to face collaboration. BlueJeans allows for departments spread amongst our offices to communicate and work together efficiently. One of the most challenging parts about implementing an AV solution is finding one that is simplest for your users to use. Bluejeans allows for our users to be able touch a join button on a screen and the meeting starts without anything additional.
  • Ease of use- Our users want to create meetings and join meetings quickly without having to download something or deal with technical steps. BlueJeans integrates within Outlook allowing our users to create meetings easily by just clicking on an add meeting button. The joining of meetings in our conference rooms is accomplished by simply pressing the join button on our Dolby table top units.
  • Clear voice and video quality- We've used several different AV solutions in the past including Ubiety, Acano, and Highfive and the voice and video quality of our meetings with BlueJeans have been trouble free in comparison with the other AV solutions. Consistency in communications quality is essential for our organization to collaborate effectively and BlueJeans allows for us to do that well.
  • Sharing of videos- Our communications department creates a lot of video content and often it is necessary to share a video in a meeting as part of the discussion. BlueJeans has very clear video and sound playback of the video content by allowing us to upload videos to our BlueJeans account and then stream it directly from BlueJeans into the meeting.
  • BlueJeans streaming of video with sound is only available in their 1.0 version. We would like to see it available in their 2.0 version which they have already pushed out.
  • BlueJeans Dolby mic table top unit needs to have a way to store user meeting IDs. Sometimes when a user wants to join another user's meeting and does not have the link or the meeting ID, it would be very useful for a list of users to be available that the user can scroll through and connect directly off the table top unit.
  • BlueJeans should allow for complete control for BlueJeans administrator for user administration. Currently administrators can mute and unmute folks on a live meeting but cannot enable other features like record for a user's meeting.
BlueJeans is a good all around solution. Whether it be department meetings or organizational meetings it is easy to use and the quality is great. Without purchasing their add on package, I would not use BlueJeans for webinars as there is little to no tools and features to support user participation.
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No photo available
June 24, 2019

Casual Friday: BlueJeans perk

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans video conference whenever we have a need for a face-to-face meeting, particularly for interviews or first impressions. This decides whether the person we're meeting is worth spending time and money on booking travel to meet them in person. It's our go-to 'first pass'. As the executive assistant I typically schedule and coordinate these calls.
  • Video Conferencing
  • User friendly App
  • Easy to share with others
  • When scheduling calls the default time zone is GMT. It would be nice if this just stayed at EST or the timezone which I placed it in before.
  • Screen Sharing is not as accessible as the video conferencing.
I don't recommend for a basic conference call. Interviews are ideal, it's simple to use and send out. I haven't had a candidate with an issue with the BlueJeans app yet! In fact I've recommended BlueJeans to two of our partner firms and they both purchased a subscription because of its simplicity.
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No photo available
July 16, 2019

BJN - Best quality video

Score 7 out of 10
Vetted Review
Reseller
Review Source
As a reseller, BlueJeans is deployed across the organization. It is one of the many tools we have in place for collaboration. We use it primarily when high quality video is an important aspect of a meeting.
  • Video quality is exceptional
  • Audio is greatly improved, particularly now that is uses Dolby. It is superior to competitors
  • Easy to join meetings on any device
  • It can be expensive unless you are on a corporate pricing structure
  • I've noticed a lag between my audio and video feeds, due to my hardware setup
BlueJeans is a quality tool and does the job when high quality audio and video is necessary. I have no complaints in regards to the actual use of the tool. One of the areas that is a bit tricky is that it can be expensive, particularly for a small number of users. It works best when it is deployed across an organization as opposed to just a few licenses. There is competition that is cheaper, but not necessarily as high quality.
Read this authenticated review
No photo available
July 01, 2019

Great for working remotely!

Score 10 out of 10
Vetted Review
Verified User
Review Source
BlueJeans has been a pivotal part of training and collaboration for my business, which entails researching and purchasing investment property remotely. I work from Oregon and need easy and reliable tools for sharing information with the realtor and investor in Arizona who rely on my research. We BlueJeans regularly to review real estate listings and offers together before committing to a purchase.
  • Video and audio conferencing are reliable and intuitive. The controls make it easy to collaborate.
  • Screen sharing functionality in BlueJeans makes training significantly easier. All parties can focus easily on what is being shared.
  • When using screen sharing, it would be helpful if I could move the notification/pause/stop bar away from the top of the screen. It gets in the way when I'm attempting to access multiple tabs.
BlueJeans is great for training, and the screen sharing functionality is especially easy and helpful. It makes conferencing with a good-sized group much easier. Otherwise, there are free video conferencing apps that might work as well for small groups or one-on-one communication.
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No photo available
June 26, 2019

Amazing tool!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have satellite offices across a wide geographic area. BlueJeans allows me to communicate with remote staff very easily, especially when we need to work on projects where screen sharing is the easiest way to go. Our agency launched a new data management system earlier in the year and as I have been able to devote the most time learning about some of its functionalities, the screen sharing allows me to very quickly teach team members about different tools they can use, as opposed to sending another lengthy email! I primarily use it with team leads in the satellite offices, but I have also used it with all team members across our agency.
  • Screen sharing - easy to connect, BlueJeans sends direct calendar invitation for recipients.
  • Creates recurring meetings, no need to schedule a new meeting each time.
  • Sometimes calls are of poor quality, static background noise.
Well suited for remote employees, satellite offices. Not ideal for small teams in one location. Also works well for interviewing candidates that might not live in the area. Works for connecting with one employee as well as connecting with the entire team. Functionality carries across all size groups. Overall, it makes connecting a lot easier.
Read this authenticated review
No photo available
May 29, 2019

BlueJeans makes client calls easy

Score 9 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used across our entire organization, primarily for client calls. We will occasionally use other programs like Skype or Webex, but BlueJeans has the least amount of issues with connectivity and call quality, so it's our company's preferred choice for communication purposes. It's very straightforward and simple to use!
  • Good connections.
  • Calling capabilities.
  • Straightforward usage.
  • Not suited for internal company calls, for us.
BlueJeans is well suited for any sort of company call (or personal call) between a group of people. We use it for the majority of our calls with clients, and we have never had any issues with the program. It always connects fine, and the quality never suffers. We don't use it as much for internal company calls between colleagues, because we make calls through another app that we use for chatting. BlueJeans is great for all other calls, though.
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No photo available
April 15, 2019

Great product, revolutionised our conferencing and collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans company wide and it is fully integrated in all of our meeting rooms. We implemented it to consolidate multiple products and to also increase flexibility and remove restrictions on the number of meetings that can be held.
  • Ease of use: the user experience is very good and even the most challenged user can use it without support.
  • Scalability: we can now host company wide meetings with BlueJeans without worrying where a user is located, what device, and the number of attendees
  • Collaboration: the wide scale use of video conferencing vs. our old dial in conference solution has revolutionised collaboration
  • Some of the room integrations require slightly more management than we would like, however this is still far less than the legacy solution it replaced.
  • End user client is very CPU hungry
  • They sometimes make changes that impact customers without assessing the impact. For example, if using SSO the use is hampered for non-domain joined users
It is well suited for all end user conferencing and collaboration requirements. It could be improved where whiteboarding is required, but generally ticks all the boxes for end users and IT departments alike.
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No photo available
July 01, 2019

Another Year of Awesomeness with BlueJeans

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for remote meetings and support. Several of our customers in entertainment/theme parks and healthcare are BlueJeans users and have telecommunication rooms. BlueJeans is the best communication tool for these key customers. Our sales and technical support personnel rely upon the BlueJeans technology and systems. For our business, the BlueJeans service is a force multiplier.
  • Video
  • Audio
  • Screen share
  • User management and invites
  • Works great for our use.
Our key customers have multiple communication/meeting rooms around the USA/World. The BlueJeans software works on PC and mobile phones via the app to support client interactions.
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No photo available
June 24, 2019

Great for group meetings

Score 10 out of 10
Vetted Review
Verified User
Review Source
I used BlueJeans to record interviews with 1+ people on the call. I used BlueJeans for group invites. It helped organize meetings, calls, events and more. I used BlueJeans for group chats and group meetings. You can record meetings and transcribe later. You have the option to chat online, chat via phone or use the video component.
  • Clarity
  • Speed
  • Ease
  • Clarity on video
  • Sign-in for non-users
  • Some people had trouble accessing call info from invite
I recommend for conference calls, group meetings, meeting and event invites, international calls, video chats and more.
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No photo available
June 19, 2019

Off to a good start

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have remote customers we communicate with and show a demo of our online dashboard. This allows us either to hold or attend meetings. The screen share is effective when showing our online dashboard.
  • Like the video quality
  • Like the sound quality
  • We have found the overall experience reliable.
  • Complimenting Google and Gmail
  • Downloading can be confusing
Well suited for remote activity. Not well suited for commenting realtime and doing interactive questioning.
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J Lee Harshbarger profile photo
February 15, 2019

Our team likes BlueJeans

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a 100% online business with employees scattered all over the country (and some team members abroad), working from their homes. BlueJeans is what we use for all of our group meetings, as well as some one-on-one sessions. Aside from simply having a way to meet together with our geographic separation, we extensively use the screen sharing feature to talk about the systems we are working with. Most people choose not to turn their video cameras on. I also sometimes use this to help customers with technical issues they are having; if it's something where I can't figure out why it's working for me but not them, I use BlueJeans to have them share their screen so I can figure out what's happening on their computer specifically.
  • The sound is always clear -- a number of employees have commented on that. We used to use GoToMeeting, and when we got BlueJeans, that was the most frequent comment about why they liked BlueJeans better. I've used GoToMeeting with our company and attended WebEx and Zoom with other companies, and while there are generally no complaints about the sound at the others, something about BlueJeans sound seems exceptionally clear.
  • It's cheap. I'm not sure about the current price comparison, but when we switched from GoToMeeting to BlueJeans, BlueJeans was about one-third of the price of GoToMeeting.
  • It's easy to use. I've had much fewer issues with people joining, being able to mute them, and things of that nature than I had with GoToMeeting. Screen sharing is easier also. There's also a permanent personal meeting number that I can use anytime for an instant, unplanned meeting.
  • Customer support has been excellent. They're generally easy to get in contact with and are knowledgeable and helpful.
  • One thing that I liked better about GoToMeeting was the separation of the chat box from the main screen. It's important to be able to see the chat box while I'm presenting, but the way it's set up on BlueJeans, it's combined with the main screen and so it's quite inconvenient. Another problem with this is that if I'm sharing my screen for presenting, when I look at the chats-- which would even include private chats-- they show up for everyone to see. This is a major flaw. The chat box should be separate.
  • I have recurring meetings, with meeting numbers, which I would like to send out reminders of to team members. In version 1 of BlueJeans, I could copy and paste those. In the current version (2), I cannot; I have to memorize and type them in manually to my reminder messages. For my permanent person meeting number, I can copy it easily. However, this is not possible with other meeting IDs. Why would they make the meeting numbers not possible to copy?
  • Similarly, in version 1, after the meeting, I could copy the chat box, which I kept with the meeting's presentation and meeting minutes for recordkeeping. The chats could also remind me who said what in the meeting for the purpose of writing my meeting minutes. With version 2, chat is no longer copiable, so I have to use multiple screenshots to get all the chats -- what a pain.
  • Scheduling meetings is not convenient. It forces me to a web page to do so.
BlueJeans is well-suited for our group meetings of about 15 people, and also well-suited for one-on-one screen sharing. Something along that line that I like is also the feature of "screen share only." Sometimes I start talking to someone on the phone, and we realize it would be better to see each other's screens. I can give them my permanent personal meeting ID and we can join as "screen share only," still talking on the phone, so that we don't have to switch audio but can just keep talking as we get the screen set up. As for where it's less appropriate, if you are screen sharing and rely a lot on chat, especially chat that cannot be seen by others, it's not well-suited for that.
Read J Lee Harshbarger's full review
Heather McNulty profile photo
February 15, 2019

Blue jeans is easy!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans to communicate smoothly with our outside sales team. Corporate sends out an invitation to the guys in our territory so they can remote in. This saves our company money and time. No gas, no hotels... no nights away from their families.
  • Ease of use, no exhaustive directions needed. Sign on and follow the prompts
  • Never a struggle. Send out the room link, and they are on
  • Affordable
  • Communication of updates helps keep us informed
  • We would love to have multiple rooms accessed
  • Since we are a small company only using internally, the bigger packages don’t make sense for us, but would be interested in a middle ground
  • You guys really do a great job
We really use the open room application, but have struggled a FEW times with not putting it on the calendar. Having two rooms available would be helpful.
Read Heather McNulty's full review

Feature Scorecard Summary

High quality audio (277)
8.6
High quality video (275)
8.6
Low bandwidth requirements (256)
7.6
Mobile support (237)
8.4
Desktop sharing (267)
8.7
Whiteboards (109)
7.8
Calendar integration (244)
8.2
Meeting initiation (259)
8.5
Integrates with social media (93)
7.5
Record meetings / events (224)
8.7
Slideshows (164)
8.4
Live chat (198)
8.4
Audience polling (78)
8.1
Q&A (103)
8.2
User authentication (177)
8.5
Participant roles & permissions (186)
8.1
Confidential attendee list (127)
8.1

About BlueJeans

The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.

It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.

BlueJeans Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Does not have featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Does not have featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

BlueJeans Integrations

Slack, Microsoft Office 365, Workplace by Facebook, HipChat, Canvas, Microsoft Teams, Skype for Business (formerly Lync), Google Calendar, Alexa for Business

BlueJeans Competitors

Zoom, Skype for Business (formerly Lync), WebEx

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

BlueJeans Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

BlueJeans Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, Spanish, German, French