Reviews (1-25 of 366)
- For larger meetings, BlueJeans does a great job of handling active speakers and bringing their video to the forefront while they are speaking. This goes a long way toward bringing all employees to the table in a meeting setting and makes it easy for participants to follow the flow of the meeting, especially in event format meetings with hundreds of participants.
- BlueJeans does a good job of calendar integration making it easy to add/create single or recurring meeting invites with an associated BlueJeans meeting within the invite so all attendees are able to manage and join meetings with ease.
- Reliability is the biggest challenge I see with BlueJeans. There are times when BlueJeans seems to handle the demands of a big company seamlessly, but then there are other times when BlueJeans runs into issues that I've seen affect entire offices for extended periods of time which creates a challenge for the teams who depend on BlueJeans to effectively run their remote meetings. While in the grand scheme of things, these outages have been few and far between, when they happen people aren't able to start their BlueJeans meetings and have to scramble for an alternate way to meet (while attendees are simultaneously having issues trying to dial into the BlueJeans meeting).
- Aside from the occasional outage, the quality of the video and audio is pretty solid. With variables that are likely outside of the BlueJeans product (office connectivity, bandwidth issues, internal routing) there are times where BlueJeans would either lag or echo which would either impact the output for the host of the meeting (who likely has a room full of participants) or multiple attendees. It would be great to see BlueJeans enhance their packet handling in these cases to prioritize audio over video (and perhaps auto-adjust video quality when there are bandwidth issues).
- The share option.
- Annotation while on the call isn’t great. Need more options for user-friendly ways to annotate or sketch especially for engineering discussions.
- Presentation mode with 2 LCD screens. A laptop with an additional monitor is a major challenge as sharing doesn’t work often with 2 LCDs.
- The UI is pretty easy to navigate.
- Integration with the Microsoft Suite is easy - One button click to add it to your meeting.
- Background noise is often picked up and makes call quality just alright.
- Some users have difficulty sharing their screen and it will crash the program.
- Calls and video conferences provided by BlueJeans are of high quality. Excellent is also a mobile application for people which are temporarily in terrain.
- Recording of calls is extremely useful.
- A mobile application could be better optimized for scheduling calls. At the time schedule calendar is not visible there.
- When using Polycom end devices, there are sometimes problems when sharing the computer screen by connecting computer to Polycom. Sometimes one has to play around before it starts to work.
- The support is helpful with any questions.
- I enjoy the additional features to enhance my lessons (whiteboard, annotation, etc.).
- When I type to annotate the screen shared, I am unable to make the text box larger. This breaks up my words and sentences, which makes it difficult for students to understand the text.
- Sometimes when I share my screen, the BlueJeans app shuts down, forcing me to restart the call.
- Easy to use and install on many devices and very intuitive. The GUI app is very friendly and you only have just the right amount of options you need to make the conference work: share screen, chat, control over your camera and mic. For the users, this is great since you don't have to spend a lot of time teaching them how to use BlueJeans.
- The compatibility with the videoconference codecs we have (Polycom, LifeSize, etc). There's no need for extra plug-ins. You just dial to the BlueJeans IP address and enter the meeting ID and passcode, and you're done.
- The recording option is excellent for the unlimited storage on the cloud and the option to locally download the recordings.
- The app 2.0 has some missing options, like the option to directly send an invite by entering the email address to add new people, and some problems, like a black screen for certain users. We understand that this is a new version and might have some bugs, but we hope you can fix it soon.
- It needs the ability for a moderator to share content like videos or record without the need of a BlueJeans user login.
- Some users are able to share videos with sound and some users are not. I guess that depends on the PC sound settings, but it would be nice to have a brief guide on how to share videos with sound.
The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.
- Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
- Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
- BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
- The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
- Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
- Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
- The best of BlueJeans is the confidence that I have when use it.
- In general, it has great stability, and the integration with Outlook makes meeting scheduling go smoothly.
- The video and sound work very well, also the UI is very easy to understand.
- We have had some issues/bugs sometimes with the Outlook plugin, but in general it is very good.
- One improvement would be for the participants to be able to draw or write over the presentation when screen is shared (like a shared board). It would be helpful in work meetings, mainly when engineers are working on product development.
- Another idea for improvement is to develop a feature that allows us to take meeting minutes, and at the end of the meeting the software could send it to all participants. This feature would help to improve the workflow and the backup and traceability of the decisions.
- Finally, the feature of scheduling meetings should be improved: it doesn't have reversible interaction with Outlook, so when you try to schedule a meeting in the native software, it does not take the emails directly from the Outlook database. It is a shame because the resource is very good, but when you want to schedule from the app in your phone, you need to "remember" the emails or take them from another place.
- BlueJeans is very well-suited when a team meeting, or one-to-one meeting is needed.
- It is very useful to solve quickly issues that usually are solved by email.
- Also, it is very good for making webinars with a lot of people involved.
- Finally, a very good scenario is, when you are traveling and you need to make a meeting, you can use the app BlueJeans in your phone to attend.
- I don't see a business meeting situation where it would not be appropriate.
- good calendar integration / can reserve meeting from google calendar appt
- simple screen sharing / easy to use interface / good UX
- variety of views / ability to switch between viewing documents & participants at different zoom levels
- occasional problems with audio (may be network bandwidth issue)
- intermittent bugs where clicking a link to launch meeting downloads new version of app & introduces unnecessary delays
The only thing that could be improved is possibly allowing more than one participant to do a screenshare / app share, but there are ways of working around that (collaboratively editing a google doc in a single shared window, etc...).
- Easily set up calls with access from inside and outside the company.
- Share the screen for presentation, making it possible to share only one app and hiding the others (for privacy) or selecting which screens you want to share (if using multiple screens).
- Meeting recording is also available and is a valuable function for important and long meetings, to review the minutes taken for future reports.
- Connection sometimes lags when having too many attendants - for example, over 15-20.
- If BlueJeans could offer any mic filter software that would be great, sometimes people that connect have terrible mics that can every noise that's around and makes the meeting a lousy experience. Of course, the equipment can be changed, but a function to have a better noise filter within the software would be excellent.
- Easier connection for people outside the company, which don't have the app installed. Sometimes it is confusing for suppliers that are not used to the app and have to connect.
- The Audio/Video quality is always good.
- We have not experienced any hosting server issues.
- It supports browser-based meetings. There's no requirement to install the full client.
- Pairing with room systems can be a bit convoluted.
- The event recording/conference start should be automatic.
- Recording meetings
- Screen sharing
- Sharing recordings with other users using the could
- Easy to use interface. It is very intuitive and much better than the competition I've seen (Century Link and Adobe Connect are much more difficult to learn)
- I don't want to download the plugin. It's much easier to use the browser version and takes less time to load the meeting. Consider making that option the default and not having a separate plugin that loads a new BlueJeans application. I find that unnecessary
- When in screen share, I would like a pointer/highlighter function. I currently rely on my mouse pointer but that can't highlight or draw text as far as I can tell
- Ease of use
- Easy to swap users/presenters
- Recording facility often stops working mid-way through.
- Sometimes it just doesn't load up.
- It doesn't like working on some types of screens, I.E. plasma screens sometimes have issues.
- Audio calls
- Video calls
- Easy access and connection
- Easier access for people outside the organization - that don't have the app, for example.
- Sometimes there are problems with connection, would be good to have some way to run an analysis and problem solving.
- Flexibility to accept connections from different tools (PC, mobile, etc.)
- Rather intuitive and user friendly application
- Integration with Outlook calendar
- Sometimes it's difficult to use when there are more than 2 participants and all are using different ways of connection/sharing the screen
- BlueJeans is used across the company.
- Especially by me and my Global team and by all the contractors that work with us to build new projects. We built the project in at least 15 countries: North & Central (USA and Mexico) America, South America (Brasil, Chile, Colombia, Peru) Europe (Italy, Spain, Greek), Africa(Morocco, Zambia, SouthAfrica), Australia and India, Australia).
- Each Project Team uses BJ, mainly locally but even globally because a lot of team members are located in different countries. The main issue is: when you are doing a call with persons from the company's offices, the quality of the connection is not good (or voice or video) and we are obliged to use to separate connection at the same time (one using the telephone and another one using a computer). If we use the connection staying at home the call quality of the call is good. Even the quality of the connection of the contractors is good. This issue started, 6 months ago. My ICT colleagues are still finding the solution.
- It uses a low band system that allows connecting people from the site who don't have good bandwidth (construction site, train, etc).
- It's easy to use. When you have a lot of new contractors each year is an important point.
- The director can mute people.
- It is included in the description of my open issue.
- When we have to do a call with a contractor (external person).
- When we have to do a call with colleagues for the open issue already described. This issue didn't exist 6 months ago.
- Screen Share: collaborate with people across different regions with ease.
- The mobile app is phenomenal, help is assisted while I am in transit.
- Admin has the ability to moderate the call with ease. Help mute disruptive folks on the call.
- Screen Scaling: this is one area that the app can improve. My only gripe is it doesn't do a very good job between various screen sizes. If someone shares a 32in screen and someone is seeing the same on a 24in monitor at the same time the streaming gets blotchy.
- Collaboration with people (calls across multiple regions).
- Planning an exercise (review of plans/PPT and timeline on a shared screen).
- Technical troubleshooting and remediations (helpdesk/support).
- It is used across our team of three people.
- It is used for business development and project meetings with clients.
- We occasionally use it among ourselves for internal meetings.
- Video is high quality
- Sound is good
- It lacks green screen capability, and I've even spoken with Customer Service and Product, but nothing has come of it. Zoom has it, and I'm tempted to change to Zoom.
It can be an issue when there are more than 10+ people on the conference call - when they join in and drop off.
Integration with Office 365 will be good.
- The ability to show your screen to an audience is perfect and you don't have to be strong in IT to understand how to use this.
- Its simplicity.
- Easy to use with external customers and downloading the app is simple.
- BlueJeans video is only as good as the camera on the PC and we mostly use PC cameras for meetings.
- You can often hear people tapping their keys on a laptop during meetings.
- Great in hotels or even in the car by telephone - very portable
- Only takes a few seconds to set up a meeting especially if the others attending meetings have the app
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, German, French|