TrustRadius
BlueJeans is a web conferencing and unified communications software with multi-vendor, multi-device interoperability with both mobile and browser integration for businesses of any size.https://dudodiprj2sv7.cloudfront.net/product-logos/bR/33/JGK3TSKGRTLK.JPEGBlueJeansBlueJeans, an excellent product that is well worth the money2018-09-07T17:46:14.971ZBlueJeans is currently used by our entire organization. The executive and talent ops (HR) teams use it the most. We had previously been using Skype for Business, though it was causing headaches for our users. Everything of Skype not signing in to being unable to join meetings to being dropped from meetings was fairly common.
An executive got word of BlueJeans as a product and asked for it. We first rolled it out to the Executive team and they loved it! They have very few issues and, when they do, BlueJeans has live (and very responsive) phone support to assist.,Easy meeting joins, especially using a BlueJeans Puck (conference phone). Everything ends up being one-tap-to-join.
Screen sharing is particularly fast on BlueJeans. Both connecting to a share and viewing the share are very smooth experiences
Whenever there is trouble, BlueJeans has never (in my experience) taken more than 5-10 minutes to start working with me on the problem. Usually I can call and immediately get a person on the other end (within 10 seconds).,As of the last time I checked (earlier this year) BlueJeans cannot replace a POTS line. Meetings can be created and dial-in numbers can be used, but so far I have not seen a "dial-out" functionality.
The Outlook extension, while useful, is not as neatly integrated as it could be. Occassionally I need to restart Outlook to get it to show up again
Integration with macOS isn't as tight as it is with Windows. Granted, this is also an issue on Skype, but it's worth mentioning.,10,It has allowed us to be much more efficient in meetings, wasting much less time with troubleshooting before starting the conference
It has reduced the load on our Service Desk both because it is a more reliable product and because BlueJeans support is so responsive
This product has enabled our Recruiting department to accelerate recruiting efforts,Skype for Business,10,We integrate BlueJeans with the Outlook desktop app. The extension occasionally requires Outlook to be restarted, but general works very well. It automatically adds the event to your own calendar and sends a calendar invite to others, all with a meeting link and dial-in number. It is really quite seamless, A+.,Command Center allows us to view statistics about calls both while the calls are live and after the fact. We can view connection bandwidth (for both Video and Audio) as well as who joined the meeting and when. It is very useful for troubleshooting issues both live and after the meeting.Ryan BittnerBlueJeans makes our video meetings easy2018-09-05T18:04:29.031ZWe use BlueJeans as one of our conferencing solutions. From a user standpoint, it's easy for them to connect on any device that they choose, be it a conference endpoint, mobile device, or a laptop. From a support perspective, it's simple to administer and once the account is set up, we really have no additional interaction as the user interface is simple and self-explanatory.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.,Easy for users to understand and use the BlueJeans applications. User satisfaction is high and need for support is low!
BlueJeans' service is nearly 100% reliable--almost never have to cancel or reschedule a meeting because the system was unavailable or not working.
Simple-to-use meeting recording makes it possible to involve people who would not have otherwise benefitted from a meeting actually benefit from a meeting.,User onboarding process is kind of a pain in the neck--I just think it's too much data-entry.
When users haven't used the BlueJeans app for awhile, it's entirely possible that it will want to update itself before joining a meeting. This causes some people to join meetings a couple of minutes later than they wanted.
Any conferencing solution requires a high speed connection at both ends in order to work well. Users sometimes get frustrated with the quality of BlueJeans calls when the problem is less of a BlueJeans issue and is actually an end user bandwidth issue.,10,Has extended the life of some older endpoints that we might have otherwise retired or needed to upgrade
Cuts down on a decent amount of travel. Doesn't eliminate the need for in-person meetings, but it's possible for someone to meet several times a week with people and teams that are globally dispersed.
Has allowed us to hire managers who are not local as they are able to have face to face meetings with their teams on a regular basis.,Zoom,10,Command center makes troubleshooting meetings quite a bit easier. We can pinpoint whether the problem is with a system that we control or if the issue is out of our control. Users don't necessarily like to hear that we can't fix an issue with a network that we don't control, but they generally understand when we can show them that the problem is out of our control.Jeff HolquistBlueJeans - Enterprise Grade Video/Audio/Web Collaboration Platform2018-08-28T15:05:30.986ZBlueJeans is utilized across our entire firm of 20+ offices at all staff levels. It helps us solve the problem of staff working across 20+ offices, giving us the ability to truly meet face to face no matter where in the world our staff are located. It helps us foster a culture of open communication and eliminates a ton of travel - giving our staff more time to spend at home and saving costs.,All-In-One Video/Web/Audio Conference.
Feature Rich - Including Screen Sharing, Mouse Control, Moderator Controls, Recording.
Scalable.
User Firnedly,Video quality is generally very good, but occasionally degrades.
Content sharing used to be pretty poor quality but has improved greatly over the past year.,8,Increased frequency and quality of communication amongst employees.
Less travel required for staff increasing moral and lowering time away from home.
We've utilized the BlueJeans recording features to increase our ability to do training-on-demand.,Zoom and Skype for Business,8,We utilize the BlueJeans Outlook plugin to make scheduling very easy for our staff. It auto-populates the meeting invite with all the details necessary to join the meeting easily and also gives staff the ability to quickly change meeting options to include encryption, recording, silent entry, etc.,BlueJeans Command Center gives our admins a single pane of glass interface to help monitor ongoing meetings, quickly access moderator controls, and give troubleshooting/live stats when their might be issues reported.Lucas PhelpsBlueJeans, you've got homework2018-08-27T16:27:25.912ZOur company started to use BlueJeans because our newly acquired backbone client used it, and we found it highly useful because our client is based in KL, Malaysia while we are in Indonesia. Before BlueJeans, we were more familiar using Google Hangouts video call, but compared to it, the sound and picture quality of BlueJeans is way better than Google's, but that's expected since it's a paid subscription, while Google is free.
Our company is small, so the only user who has the admin/user management account is the account lead because only the account lead is responsible for scheduling meetings.,Esp. compared to Google Hangouts video call, BlueJeans' quality for sound and picture are way better.
The compatibility with Google calendar for scheduling with add-on installed on Google Chrome.,Not so many people know the app so to use it with different users is a hassle, esp. having to re-explain how to use it, and mostly to ask them to install the new app.
The smartphone app is AWFUL. Scheduling using the smartphone app does not connect with Google calendar although the desktop version does.
The UX is pretty complicated.,4,More productive meetings.,Google Hangouts and Skype,7,I like that BlueJeans can be integrated with my Google Calendar and it also has the automatic button in the Google Calendar, so much easier and faster to schedule from Google. Although it needs another Chrome add-on to be able to integrate it.
But it's such a shame that BlueJeans' calendar doesn't integrate when the scheduling is done in the smartphone app.Jessica LohandaBlueJeans modernizing how teaching is done2018-09-07T16:19:44.003ZOur company uses BlueJeans in two forms. The first way we use it is in all our meetings, being we have employees across the globe it is a easy way to communicate. The second and most important use is integrating BlueJeans into our platform. Being an E-learning provider, it is essential to provide our users live events and with BlueJeans we are able to do that.,Unrivaled in the number of users allowed on calls
Integration with browsers
Screen sharing,Better integration with IE
Outage alerts more real-time. On a few occasions, we were the ones to report the issue not the other way around.,10,All company meetings are done on BlueJeans
Student meetings with coaches and professors are done via BlueJeans. Without this, we would not be a leader in executive education.
Working with BlueJeans we have developed the ability to break out from one event into others and back again. The reviews have been off the chart.,Zoom,10,We don't use BlueJeans in this manner at this time. We do allow our students to use a raise hand button to alert the speaker of someone having a question and we do allow the students to use a "chat" as the meetings are going.Michael Trujillo
Unspecified
BlueJeans
147 Ratings
