Reviews (1-25 of 219)
- BlueJeans has excellent quality audio, when you join PSTN + VoIP the quality still excellent.
- BlueJeans has a good advantage by allowing an Interconnection with multiple vendors by H.323
- The Service is always up in the more than 3 years we have been using the solution.
- I think the app has stopped being so intuitive over the years
- The quality of the video is good but sometimes it takes a few minutes to adjust the quality
- I think it would be a great idea if BlueJeans develops its own hardware, camera, microphones, etc.
The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.
- Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
- Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
- BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
- The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
- Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
- Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
BlueJeans Review: "Blue Jeans makes life convenient; it has room for improvement but they seem eager to work on that"
- The scheduling is pretty easy, and straight forward. It's easy to invite people to the meetings. It's also easy for people who aren't on the account to just download the app, and the fact that it's on their computer, tablet or phone is pretty nice as well. Some of our participants have had to meet while in the car, for example, so being able to use the app on their phone is helpful.
- I really like the screen sharing feature, and it works with a number of programs. When using Blue Jeans to work on a paper/publication with someone else, I find it's actually easier to have it right in front of you, as opposed to looking at someone else's screen if you were in the same room.
- The quality of the videos is usually quite good. All of the actual functions when using the app have worked well for us.
- It's nice you can record and share videos as well.
- For our project (like I explained earlier) we have groups of people meet every few weeks, and they talk about very sensitive material, so, we decided (for assessment/research purposes) to not record the videos. Therefore, we decided we'd have the moderators of the meeting meet briefly afterward and debrief, and record THAT meeting, and share it with us, the research team. I believe we had to pay quite a bit to get this feature, and it unfortunately has not been very easy to deal with, because the coaches have to share the video with me. In the beginning, sometimes they would send it to me, and it was not download-able, or at least I thought, because the "download" button was not apparent on my screen (I had to widen the screen). I don't know why it's all the way to the right. That's probably a mis-step on my part, but you could just move that button to where it's visible. Also, I had to periodically nag these busy people to share their videos with me, and that was a bit of a pain. I was supposed to watch the videos immediately afterward to keep abreast of what was going on, and it just slowed us down. I guess what I'm suggesting is to give the option for an administrator (like myself) to access recorded videos in their enterprise. What we'll have to do next time around, is that I think I will have to be the moderator, schedule all the meetings and someone not "attend" the meetings (cancel my audio and video) and record all the videos. ALSO, I don't like that it's just shared through my email, I click on a link to get to the video, and that they actually DISAPPEAR after some time. Why can't they just appear in my recordings or something? They are hard to dig through my email again to find them. That's a silly feature that I would think could be fixed, and has been a source of my dissatisfaction for the software.
- The internal control system for the admin is very confusing. For example, for some reason I thought that for people in my enterprise (my coaches) to share their videos with me, they had to be designated as administrators themselves. Recently, it turned out that one of the moderators of the sessions could not see her scheduled meetings, and for some reason one of the other coaches personal meetings was popping up in her list of scheduled meetings. All of her past meetings had disappeared from control board as well. She was very concerned about this for reasons of confidentiality related to our project. I have no idea what this was the only time, to my knowledge that this had happened for other coaches. Anyway, I talked to a customer service rep and he explained that videos disappear from the command center tab, and that you have to go to your profile on the main dashboard, then scroll down, click on a few things.. you get my point. I don't know why it's not more intuitive.
- Customer Service has been annoying. Generally speaking, I get very frustrated that these types of jobs are outsourced to other countries, in part because I have a very hard time understanding the customer service agent. They are always incredibly nice, but the last time I called it should not have taken 45 minutes out of my day for me to figure out what was going on; it should have taken no more than 15 minutes in my opinion. Practically everything the last representative I talked to said I had to ask him to repeat himself, and it was very embarrassing for the both of us. I really don't know the solution here, it's just a source of frustration for me.
I'm not sure in what scenario it would be less appropriate, to be honest, but we haven't used it in larger meetings with 10+ people.
- BlueJeans provides an easy and seamless experience for users joining meetings from a multitude of devices, with a minimal number of steps between receiving a meeting invite and getting into the meeting. There are is no clutter in the joining instructions or interfaces, making it easy even those of our users than do not understand English.
- The low-bandwidth mode that is available for mobile devices is very helpful for many of our mobile users who do not have a guaranteed 4G LTE signal as they join meetings from remote locations. In this mode they are able to view shared content and receive audio with minimal distortions or dropped calls.
- Setting up meeting invites is particularly simple and with the Outlook Add-in that most of our users use, Bluejeans elevates the experience to new heights. The updated add-in, after the issues and hiccups with the first version, is easy to install and set up and once it is set up, works like an integral part of Outlook with no issues at all.
- The upgrade of the BlueJeans desktop client from 1.x to 2.x saw the transition to completely redesigned interface which is quite impressive from a UI point of view. However, the upgrade seems to have been rushed without enough testing and confirmation of feature availability when using all possible OS and processor combinations. Features that our users had come to love in 1.x, such as remote desktop control, sharing of recorded/uploaded video during meetings, and temporary un-mute ('push-to-talk') capability during meetings seem to have disappeared or are not working with the new desktop version.
- Another feature that is no longer available with the newer versions of BlueJeans is the ability to see all scheduled meetings in the web portal once a named host logs in. This was available until about Autumn 2017, after which a user does not have visibility to meetings scheduled in the Outlook add-in when they log on to their web interface.
- Support for more languages would certainly be great, beyond the few it now supports. Our Japanese users would really love to have their language supported, as am sure other major language-users in Asia are.
We currently use BlueJeans company wide for all video conferencing. Employees use BlueJeans for one-on-one meetings, team meetings, town halls, customer presentations & collaboration, training and more. All of our conference rooms, large-to-small, are equipped with the meeting room software. All employees are given access to host/joins meetings from their laptops.
Our heaviest use teams are Sales and Client Success however the most consistent use is for teams with remote users hosting team standups and other collaborative meetings.
- Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
- Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
- Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
- Our biggest challenge is that BlueJeans still isn't as well know as some of the competitors. Our customers are financial institutions who regularly only allow a white list of web addresses to come through to their networks. BlueJeans has not made it in to many of the financial institutions and as a result we had to retain a few licenses of a competing product for when this issue hits.
- This issue may seem a bit petty, but has hit us a few times. When and employee leaves employment and then returns we have to contact BlueJeans support to re-enable their user account.
- I would love to have the ability to record to the local machine at a higher resolution then sync up to the cloud after the meeting is over. I don't know how this can be done, but that would be great.
- BlueJeans is an easy user experience. Our remote students use a variety of technology, including notebooks and tablets. BlueJeans created an app that makes use easy as well.
- BlueJeans has a small footprint, enabling users to use whatever technology they own. I have had one user join class with a cell phone.
- BlueJeans enables remote students to both hear lecture and ask questions, while in class. We have also had remote users join small groups in break-out sessions; one local student simply brings their laptop to the group, and the remote learner is in the group via that laptop.
- In a normal size classroom, the mic on the camera (Logitech C922 Pro Stream) is adequate to capture both lecture and student comments, creating a truly live experience.
- Recording the session creates a large file. We use streaming on YouTube to capture the session for later viewing. Sessions are then posted in our online classroom for students who could not attend live.
- The school has one older iMac that cannot use the app. Blue Jeans works in the web browser, but the app is really a good experience. The school is not going to replace a functioning piece of equipment if it can help it!
- BlueJeans can handle meetings of the size typically found in the business environment. If video is being shared, the video of the person speaking will appear in the interface. If only audio is being shared the name of the person will be bolded. BlueJeans has the information you want to see in the interface displayed in an intuitive way.
- A BlueJeans add-on provides a seamless integration with Microsoft Outlook. You can schedule recurring meetings, start a meeting immediately or have a standing BlueJeans "number" to include in all of your meeting invitations.
- BlueJeans allows you to share all or part of your screen with meeting participants. Sharing control can be passed to the participants which provides a dynamic meeting environment.
- We occasionally have times when BlueJeans doesn't want to function. A notice appears that says there are server issues. But we really don't know why this is occurring. When you rely on BlueJeans as heavily as we do it can be frustrating.
- The "notification" that you are sending your video feed is not obvious enough. I often attend meetings where participants are unaware they are sending their video. Setting the "default" mode to "not sending video" is easily overridden and forgotten by the user.
When working at home it is bests to switch to using your home phone with BlueJeans. It is integrated into the interface to switch to a phone. Even at work I have seen the audio drop out at times for some participants.
- BlueJeans excels at onboard training. Both from a content and availability stand point.
- Ease of use is a high mark. The connectivity is very intuitive and easy to train.
- The plug-in app for Office 365 makes scheduling meetings simple, fast, and intuitive.
- In the current format video uploads are missing the mark. The foundation seems to be in place for uploading videos but the functionality of playing videos with sound or utilizing PowerPoint presentations with videos embedded does not function well.
BlueJeans is perfect and easy to use for "on the fly" meetings.
Ease of use - I have added new users, walked them through the process and had them scheduling their own meetings within 30 minutes.
Paring BlueJeans with the Dolby Voice Room set-up was absolutely perfect for our conference room. No extra wiring. The platforms participants utilize (PC, Laptop, Apple iBook) do not matter.
- In many instances we have used BlueJeans Events for a monthly Town Hall. It has served 4,000 attendees at a time with only a small percentage of issues.
- BlueJeans has done well with moderation controls. A moderator has the power to change the meeting as seen fit for the needs of the meeting with recording, booting attendees, approving Q&A, locking meetings, and more.
- BlueJeans also does well with Administration. We have the ability to change SSO certificates at will, push permissions to users at a large rate, and step into live meetings to assist on demand.
- Many people don't yet prefer BlueJeans in our company due to the lack of breakout rooms, PPT uploads, and the requirement to upload videos to play them.
- Using the SSO login doesn't give me the control of manually provisioning accounts. I have to call their customer support line if there is an issue with SAML provisioning.
- The service charges for events in customer hours watched. This racked up a large bill as the company scaled.
If there is an education system where staff are reaching out for methods of displaying educational content, this platform can feel limiting.
For people who are willing to test out new software platforms, BlueJeans does very well. There is enough of a learning curve for its use that higher education staff can feel hesitant.
- Easy to use and install on many devices and very intuitive. The GUI app is very friendly and you only have just the right amount of options you need to make the conference work: share screen, chat, control over your camera and mic. For the users, this is great since you don't have to spend a lot of time teaching them how to use BlueJeans.
- The compatibility with the videoconference codecs we have (Polycom, LifeSize, etc). There's no need for extra plug-ins. You just dial to the BlueJeans IP address and enter the meeting ID and passcode, and you're done.
- The recording option is excellent for the unlimited storage on the cloud and the option to locally download the recordings.
- The app 2.0 has some missing options, like the option to directly send an invite by entering the email address to add new people, and some problems, like a black screen for certain users. We understand that this is a new version and might have some bugs, but we hope you can fix it soon.
- It needs the ability for a moderator to share content like videos or record without the need of a BlueJeans user login.
- Some users are able to share videos with sound and some users are not. I guess that depends on the PC sound settings, but it would be nice to have a brief guide on how to share videos with sound.
- NEVER drops calls
- Never gets staticky or has a delay (like Skype)
- Can be used on a computer or phone
- If my board members (many of whom are outside the US) are not near wifi they can still call in from an international number without incurring charges for calling the US
- I would like to see an official nonprofit pricing structure—I had to email to ask about this and they said they were refunding some of my money which is great....but I haven't seen that yet.
- You don't necessarily need to download the app and can join straight from the browser
- It works across several countries
- Screensharing is very easy
- I wish there was an Apple TV app for BlueJeans
- Decreased cost for a BlueJeans Conference Room (we're a small company)
- I wish you could schedule video conferences through the mobile app
- I wish you could record the video streams of each side of the video conference separately (we could use this in production)
- Alternatives to join meetings from different types of systems.
- Great pricing models and more features included than other alternatives for cloud based videoconferencing services.
- Very reliable, easy to use interface backed by a stable service that performs well in many situations.
- Very low bandwidth and network resources required when compared to Skype.
- Missing essential features expected in a cloud videoconferencing service such as the ability to record chats after a meeting.
- Limited in-meeting controls for moderators. A moderator lacks the option to completely remove the audio channel of other participants, which can be a hassle when a lot of novice users are connected.
- Documentation isn't always updated and is not very specific or detailed.
- The support mechanism is the key to BlueJeans. There can be areas that need to be defined during the network setup. When issues arose in the early days, we had support from all facets of BlueJeans locally and internationally
- The video conferencing is always very good and the ability for any participant to share their screens is handy.
- The Dolby software is always being improved, but we do find that noisy callers can disrupt without knowing. Having some AI to detect noisy callers with background noise but no vocal would be handy.
It is not very good for technical troubleshooting like a Webex would be, but that is not their use case.
- Easy to set up
- Easy to use
- Excellent voice quality
- Screen sharing is not always obvious how to use
- Providing remote control could be easier
- Switching on recording should be possible for admins for all meetings
A part of the training is done online, and I need to have a reliable way to interact with my students, show them what I am doing, share my screens, and I also need to be able to not only "chat" with them, but be able to see them. Sometimes they need to ask questions that require their showing things with their bodies.
- Stability. The connection was rarely lost.
- Smooth video and audio. I don't have an amazing connection, but when I used YouTube Live, the lag was awful. Here there was almost no lag.
- Ease of use. I had people who were quite technologically challenged, and they never had issues.
- One thing mainly: I cannot split the screen and show what I am doing at the same time as I show what is on my computer (slides or others). This was rather limiting in many ways, and having to go back and forth caused me to lose connections many times during a couple of my sessions, which was aweful.
- Sharing recordings was not easy at all. The app for some reason said please do not forward the email -so I had to download the files, and re-upload in YouTube.
The ease of use and how quickly I could get on a call were remarkable.
- The ease of use and user friendliness.
- The ability to record all sessions.
- The ability to use BlueJeans from anywhere and any device.
- When using BlueJeans, sometimes it is hard to allow the other party to take over control of your workstation.
- Screen resolutions.
An executive got word of BlueJeans as a product and asked for it. We first rolled it out to the Executive team and they loved it! They have very few issues and, when they do, BlueJeans has live (and very responsive) phone support to assist.
- Easy meeting joins, especially using a BlueJeans Puck (conference phone). Everything ends up being one-tap-to-join.
- Screen sharing is particularly fast on BlueJeans. Both connecting to a share and viewing the share are very smooth experiences
- Whenever there is trouble, BlueJeans has never (in my experience) taken more than 5-10 minutes to start working with me on the problem. Usually I can call and immediately get a person on the other end (within 10 seconds).
- As of the last time I checked (earlier this year) BlueJeans cannot replace a POTS line. Meetings can be created and dial-in numbers can be used, but so far I have not seen a "dial-out" functionality.
- The Outlook extension, while useful, is not as neatly integrated as it could be. Occassionally I need to restart Outlook to get it to show up again
- Integration with macOS isn't as tight as it is with Windows. Granted, this is also an issue on Skype, but it's worth mentioning.
If you primarily need to dial out to a phone number, however, this may not be the product for you. I have heard that they are going to be introducing this feature, but I do not know when.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.
- Easy for users to understand and use the BlueJeans applications. User satisfaction is high and need for support is low!
- BlueJeans' service is nearly 100% reliable--almost never have to cancel or reschedule a meeting because the system was unavailable or not working.
- Simple-to-use meeting recording makes it possible to involve people who would not have otherwise benefitted from a meeting actually benefit from a meeting.
- User onboarding process is kind of a pain in the neck--I just think it's too much data-entry.
- When users haven't used the BlueJeans app for awhile, it's entirely possible that it will want to update itself before joining a meeting. This causes some people to join meetings a couple of minutes later than they wanted.
- Any conferencing solution requires a high speed connection at both ends in order to work well. Users sometimes get frustrated with the quality of BlueJeans calls when the problem is less of a BlueJeans issue and is actually an end user bandwidth issue.
For simple 1 on 1 meetings, it's possible that BlueJeans is overkill, but it does work well. But, other technologies like FaceTime or Google Hangouts may be something that users are more familiar with.
- All-In-One Video/Web/Audio Conference.
- Feature Rich - Including Screen Sharing, Mouse Control, Moderator Controls, Recording.
- User Firnedly
- Video quality is generally very good, but occasionally degrades.
- Content sharing used to be pretty poor quality but has improved greatly over the past year.
Our company is small, so the only user who has the admin/user management account is the account lead because only the account lead is responsible for scheduling meetings.
- Esp. compared to Google Hangouts video call, BlueJeans' quality for sound and picture are way better.
- The compatibility with Google calendar for scheduling with add-on installed on Google Chrome.
- Not so many people know the app so to use it with different users is a hassle, esp. having to re-explain how to use it, and mostly to ask them to install the new app.
- The smartphone app is AWFUL. Scheduling using the smartphone app does not connect with Google calendar although the desktop version does.
- The UX is pretty complicated.
- Ease of use is the big thing for me.
- The simple one step recording and download for later playback is also a nice feature.
- The apps are spot on, and we need to get them deployed to more end users workstations.
- We are currently having issues with a NUC/Dolby setup. A remote session from the support person would be a great help. I have had to do all the downloading, configuration which has taken a great deal of time. Some option at the NUC for remote assist.
- We have had some issues with the newer App release and windows 7. This has forced us to upgrade the workstation prior to installing the latest release.
- Video Conferencing is a great experience with BlueJeans, no jitter and quality is excellent.
- Dolby Voice Room with BlueJeans makes it very easy to manage your meetings all from the Dolby conference phone.
- BlueJeans Events is by far the best solution for hosting large All Hands meetings.
- It's very easy to setup and manage.
- It would be nice to have the ability to turn on presentation sharing from any Presenter during a BlueJeans event when Moderating.
- More control from the Moderator console.
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, German, French|