- BlueJeans is a one-stop shop for both video and audio conferencing.
- BlueJeans allows users to connect from a variety of devices with ease.
- BlueJeans has robust back-end tools to allow administrators to look into any issue a user might have. Its reporting has allowed my IT department to be able to take a trouble ticket with almost no information from a frustrated user and provide an actionable cause to the problem that can be avoided going forward.
- As robust as the back-end is, I would like to see more. A built-in speed test at timed intervals during the call to each participant would be nice.
- BlueJeans has done a good job of keeping a simplified interface, but there is room for improvement.
- I would like the ability to summon an operator onto a call to assist callers. Our prior audio conferencing provider had this, and it was nice when we had an outside participant who was not comfortable using the telephone. The operator was able to place an outgoing call to them.
- Fast start-up times for web browsers - I haven't used the mobile apps as they don't meet my needs. Loads very fast compared to other meeting apps I use such as GoToMeeting and Skype. Sharing screens with few issues (Less time playing online bingo - "Can you see my screen!" etc.
- The BlueJeans Meeting client is simple to set up and appears light-weight for the browser, and very reliable.
- It is - so far - the simplest GUI web conferencing software that I have used. People who join the online meeting express the same which is great as most are not tech savvy end users.
- BlueJeans' collaboration tools are intuitive and easy to use across users compared to other online tools that I use.
- I've been delighted with the interface and ease of use. I can't think of anything to improve at this stage of our use.
- Ease of connection-at least on my end. I've not used it from the remote end yet
- It is easy to have multiple people connect to my screen to see what we are talking about
- Tracking tool that shows me who is connected.
- It would be nice to be able to click on "share" multiple items at the beginning. To my understanding, I have to share one application at a time. For example, I have to share "Excel" and later if I need to go to a PDF file, I have click on share "PDF", then when done, go back and click on share Excel again.
- We use a phone for the voice portion of our meetings. Sometimes, managers get confused and dial in on the phone option for the meeting. It would be nice to disable that option if I am not using it.
- It has been useful when traveling abroad to use the mobile application
- Having the ability to share screens helps understanding and collaboration
- Clients have requested us to use our platform instead of conventional landlines for conferences after we started using it
- Scheduling a conference
- Using different timezones
- Displaying local dial in numbers
- Allows access from any device
- Gives users the option to record meetings
- Chrome plugin is available
- Occasionally see audio quality issues from users in other countries.
- Screen sharing causes high CPU usage with some users
- Some users can't connect when clicking the meeting link. This could be a permissions issue though.
- Integrates with Outlook
- Quick connection to meetings
- Flexible views within the software
- I would like to see more live metrics of call quality to know if it's user specific.
- When generating an invite from the bluejeans website the recipients can not see who else is invited to the meeting. It would be helpful to know who else was invited.
BlueJeans Review: "Very Reliable and Easy To Use, Fantastic Video Conference Bridge and Collaboration Solution"
- Allows us to easily connect outside job candidates who can't physically make it to campus to our search committees on campus.
- Allows us to easily bridge our multiple video conference codecs together into a single collaboration.
- Allows us to see analytics from our meetings to see how often and helpful the product has been for us.
- I haven't learned how to add meetings directly into the Polycom calendar, but I have been in touch with customer support to show me how to do this.
- The invite that is sent out can be a little overwhelming for our end users. I'll usually pull out the relevant info (just the online meeting number) and send it directly to the end user to help eliminate any confusion.
- It does well for large broadcasts up to 15,000 people. Our company currently has 5,000 users and it's great to have each of them be able to connect to the broadcast.
- The moderating tools are very alert and intuitive. It allows us to control whether a presentation is being made or if it's a more collaborative meeting.
- Being able to record each meeting is an excellent tool for those who are not able to be in the meeting. And having a link ready for that video is a great tool.
- Sharing content works great, but videos or audio is almost unusable when sharing. It would be nice if you could just play a video or music over screen share instead of having to send the link or file.
- The video quality is lacking. We have never been able to get full HD even with a 2GB connection. We will get lucky to get 480p
- User-friendly: it is easy to use software as well as the web UI, easy to instruct other end-users on as well.
- Large numbers for capacity: meetings and events are able to host LARGE numbers of users, more than most competitors.
- Improvements: Our BlueJeans reps are constantly hearing our complaints and problems, and they hear us. They continue to raise the bar and continuously provide the product they promise and improve on it, rolling out updates and improvements fro us.
- Stream quality capped at 720p: Our broadcast events would look so much better if we could reach a stream quality of 1080p.
- Videos cannot be played inside a power point over a screen share: You are forced to upload any video you want to share.
We see video conferencing as an effective tool to provide face to face conversations for a better client focus experience. We also use BlueJeans to reduce our travel costs.
- With an enterprise licensing agreement with BlueJeans, they provide you with a customer success manager to help your organization use their product to its full potential and provide information on what new updates are being released.
- BlueJeans offers a great option to integrate with our existing room systems without the need to purchase additional hardware
- BlueJeans offers a command center that helps you track live and past meetings for troubleshooting and usage statistics.
- BlueJeans released a new product called "Blue" to replace their existing Desktop application. Their new release did not come with a feature they already had which was remote desktop control. We have had to postpone this release until this feature becomes available where are customers are already using.
- When customers have a bad experience with using BlueJeans, it's not easy to tell why video, audio, and/or screens sharing has issues.
- Thier products such as BlueJeans Events and the Dolby Conference phone I feel are very expensive. It is difficult to get a good ROI when there are other products that are similar with less cost.
- Video Conferencing
- Audio Conferencing
- Online meetings
- Instant Messaging
- Ad hoc calls
- It works 99% of the time for all users.
- Web interface available for users that aren't allowed to install software
- Maybe a few "How to use quickly" cards for the people that I invite. Especially for the web interface and which browsers are supported.
- Integration with calendar applications makes scheduling meetings a quick and easy process.
- Customization options give the host numerous administrative privileges including customizable meeting IDs, moderator-less meetings, adding participant passcodes, and recording meetings.
- User interface is intuitive and screen sharing is easy allowing the presenter to share their entire screen or just content from one application.
- Updates are frequent and responsive to customer feedback.
- Echoing continues to be a problem for users dialing in from a conference room and forgetting to mute computer audio.
- Video is best presented by uploading prior to sharing and many times users forget which does not provide participants with the best video experience.
- Video first design is the next best thing to being in person.
- Intuitive interface and ease of use is excellent for users and meeting hosts.
- Customer service is responsive.
- Audio and video quality is top notch.
- Mobile app works great but drains device battery quickly.
- Echoing a frequent occurrence when users attempt to join with computer audio rather than dialing in.
- The video conferencing has been amazing, people love using it and body language is a large part of communication, you can see when someone is not paying attention or lost or has something to say. Our offices are spread all over, the tool allows us to better interact with people we have worked closely with for years, but never actually seen.
- Dolby Noise Cancelling in the app has greatly improved call quality and made it easier for people to remain focused.
- Has allowed our users to work form anywhere. Last snow day was not lost productivity, people simply added it to their meetings and met virtually instead of in a room.
- Annotations on shared content would be really helpful, let us mark things up in real time.
- Integration with headsets. There are 2 mute buttons, one on the headset and one in the app, which one you need to hit can get confusing.
- Needs to scale video better, even allow you to disable video, low bandwidth mode, on desktops like they do on mobile for bad internet connections.
- Loads quickly and works on all platforms
- Offers live stream for Facebook, very easily
- Has many endpoints and allows open discussion with video and audio to everyone.
- YouTube live stream capabilities
- Easier joining functionality on a smartphone
- More options on website version for admins. God-mode.
- Consistent performance - the software doesn't freeze or cut out unless you're on a terrible internet connection.
- Allows you to schedule meetings in advance or on a recurring basis and sends calendar invites. YAAS.
- Easy to use - no confusing buttons or menus that don't make sense.
- I actually don't have any cons for BlueJeans!
- Online Presentations
- Training telecommuters
- BlueJeans could use more improvement in polling & collaboration functionality. It's a premier video and meeting app but it could really use some features around sharing content and working on content together.
- I'd love a way to take notes in the app that could be shared back with the entire team.
- Video quality is exceptional
- Audio is greatly improved, particularly now that is uses Dolby. It is superior to competitors
- Easy to join meetings on any device
- It can be expensive unless you are on a corporate pricing structure
- I've noticed a lag between my audio and video feeds, due to my hardware setup
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages: ||English, Spanish, German, French|