An executive got word of BlueJeans as a product and asked for it. We first rolled it out to the Executive team and they loved it! They have very few issues and, when they do, BlueJeans has live (and very responsive) phone support to assist.
- Easy meeting joins, especially using a BlueJeans Puck (conference phone). Everything ends up being one-tap-to-join.
- Screen sharing is particularly fast on BlueJeans. Both connecting to a share and viewing the share are very smooth experiences
- Whenever there is trouble, BlueJeans has never (in my experience) taken more than 5-10 minutes to start working with me on the problem. Usually I can call and immediately get a person on the other end (within 10 seconds).
- As of the last time I checked (earlier this year) BlueJeans cannot replace a POTS line. Meetings can be created and dial-in numbers can be used, but so far I have not seen a "dial-out" functionality.
- The Outlook extension, while useful, is not as neatly integrated as it could be. Occassionally I need to restart Outlook to get it to show up again
- Integration with macOS isn't as tight as it is with Windows. Granted, this is also an issue on Skype, but it's worth mentioning.
If you primarily need to dial out to a phone number, however, this may not be the product for you. I have heard that they are going to be introducing this feature, but I do not know when.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.
- Easy for users to understand and use the BlueJeans applications. User satisfaction is high and need for support is low!
- BlueJeans' service is nearly 100% reliable--almost never have to cancel or reschedule a meeting because the system was unavailable or not working.
- Simple-to-use meeting recording makes it possible to involve people who would not have otherwise benefitted from a meeting actually benefit from a meeting.
- User onboarding process is kind of a pain in the neck--I just think it's too much data-entry.
- When users haven't used the BlueJeans app for awhile, it's entirely possible that it will want to update itself before joining a meeting. This causes some people to join meetings a couple of minutes later than they wanted.
- Any conferencing solution requires a high speed connection at both ends in order to work well. Users sometimes get frustrated with the quality of BlueJeans calls when the problem is less of a BlueJeans issue and is actually an end user bandwidth issue.
For simple 1 on 1 meetings, it's possible that BlueJeans is overkill, but it does work well. But, other technologies like FaceTime or Google Hangouts may be something that users are more familiar with.
- All-In-One Video/Web/Audio Conference.
- Feature Rich - Including Screen Sharing, Mouse Control, Moderator Controls, Recording.
- User Firnedly
- Video quality is generally very good, but occasionally degrades.
- Content sharing used to be pretty poor quality but has improved greatly over the past year.
Our company is small, so the only user who has the admin/user management account is the account lead because only the account lead is responsible for scheduling meetings.
- Esp. compared to Google Hangouts video call, BlueJeans' quality for sound and picture are way better.
- The compatibility with Google calendar for scheduling with add-on installed on Google Chrome.
- Not so many people know the app so to use it with different users is a hassle, esp. having to re-explain how to use it, and mostly to ask them to install the new app.
- The smartphone app is AWFUL. Scheduling using the smartphone app does not connect with Google calendar although the desktop version does.
- The UX is pretty complicated.
- Unrivaled in the number of users allowed on calls
- Integration with browsers
- Screen sharing
- Better integration with IE
- Outage alerts more real-time. On a few occasions, we were the ones to report the issue not the other way around.
- Computer audio. I don't have to depend on my phone and its battery.
- Video conferencing. Can see everyone who is connected with the line. Doesn't matter if it is from onsite or offshore
- Good clarity
- I installed the app, but every time I use the link, it will prompt to check whether I want to use app or join through the browser. I mostly work from home and use VPN to connect to my office server. In this case, I couldn't have a successful connection with app. Rather it was so frustrating for me at the initial stage as I found no solution for this. Later I checked to see if "Join through Browser" could be of use. And yes, it worked. Since then I use this option to get connected. As I liked BlueJeans and got used to it, all I need is to get connected somehow, rather than being specific to get connected through app. But if this issue can be resolved, then it would be awesome, as I don't know how many would have dropped so far as they couldn't find an alternate way to use.
- I would like a whiteboard kind of thing, similar to the one we have on 'WebEx." It would help to scribble something during the meeting so that everyone can visualize the imaginary version of the presenter
1. Face to face interviews, when I used to work remotely
2. Daily standups to meet and greet people in person (with video conferencing)
3. Easy screen share
- Multi platform video and audio interface.
- The reporting features for call quality is a great tool to determine where the failures or weakness are occurring.
- The video recording of meetings is great and saves me a lot time.
- Audio and video interfacing needs improvement...on a large participant count it can take 10 minutes before the echo cancelling takes effect and it returns quite often.
- The customer service on live calls when dealing with difficult calls is in one word "clueless" and basically never resolve anything so it's pointless to call!
- There should be more recording option views as specially if you only wanted the guest speaker video recorded and not the participants.
- The ability to send an invite to any email address, from Google Mail, to Office365. This allows us to communicate with other companies better, as they may be on a different email platform.
- The quality of the video conferencing - We've used it for calls from the UK to US, without any flaws.
- The simplicity to connect by dialing a single code is key, as it makes the end user's life easier.
- The costing of how licences are used, we currently have 10 licences, so we can only have a limited amount of calls.
- They could make the Outlook plugin less bloated, as we've had BlueJeans cause issues with Outlook 365 from time to time
- They could add the use of single click calls if done from a meeting room setup. For example, the end user only has to go into the room, and click join.
- Multiple participants
- Easy to share a screen
- Easy to mange users within any conference.
- Audio clarity
- Not chew up so much bandwidth to allow for clearer calls
- Notify specific users if their connection is causing a problem (currently, an admin would have to go into an admin page to get that info)
- BlueJeans is a one-stop shop for both video and audio conferencing.
- BlueJeans allows users to connect from a variety of devices with ease.
- BlueJeans has robust back-end tools to allow administrators to look into any issue a user might have. Its reporting has allowed my IT department to be able to take a trouble ticket with almost no information from a frustrated user and provide an actionable cause to the problem that can be avoided going forward.
- As robust as the back-end is, I would like to see more. A built-in speed test at timed intervals during the call to each participant would be nice.
- BlueJeans has done a good job of keeping a simplified interface, but there is room for improvement.
- I would like the ability to summon an operator onto a call to assist callers. Our prior audio conferencing provider had this, and it was nice when we had an outside participant who was not comfortable using the telephone. The operator was able to place an outgoing call to them.
- Integrates well with Cisco/Polycom Video Conferencing units
- Very easy to use. Simply dial in or use the app on your computer or mobile device to connect to a videoconference
- Ability to share or take over mouse and keyboard helps with remote troubleshooting
- It gets laggy, goes down every once in a while. When it is working, it is excellent.
- Better camera controls when using from a PC/Mac
- Pop out chat window would be nice. Sometimes the chat gets hidden because it's on a tab
- The video quality is excellent which makes for a much better meeting.
- The auto recording feature is great. Any time you can remove room for human error that is good in my book.
- BlueJeans integrates with Gong, which allows our teams to analyze all of our meetings with prospects.
- The screen sharing feauture is super easy and lets you pick which screen to share easily.
- You can have a large number of attendees on BlueJeans.
- Sometimes for browsers outside of Chrome people have trouble getting into the meeting.
- Seems some places with firewalls or heightened security, BlueJeans could run into some issues.
- Can be used by different models of VC equipment which helps our organistaion as we have an older VC infratsructure in some of our offices and newer ones in others.
- The monitoring tools are very helpful in locating issues reported with BlueJeans, we can see the different bandwidth connections for each participant.
- The mute option is a good feature. By using the space bar only when you talk it removes the need to constantly mute and unmute using the button. Handy for when you have a noisy background.
- When opening a meeting it will originally open the BlueJeans webpage and offer the choice of using the web or the application, the application will open anyway even if you don't choose that option on the webpage.
- Allows people to join a meeting even if they are stuck on mass transit or walking into the building.
- Allows everyone to easily share our daily statistics and review them together.
- Allows me to easily to connect our board members for their executive sessions without a lot of confusing instructions.
- BlueJeans is very easy to use and makes it effortless to engage anyone in a meeting.
- Ad-hoc, impromptu working meetings or as a plan B when other systems fail
- Internal working meetings
- Customer and business development meetings
- Make it easier to insert international calling/dial-in numbers more easily than the current system. I have to go to the list of numbers and literally cut and paste them in. Time-consuming. Easier if I could select from a drop-down menu and it gets inserted into the invite.
Also attendees have not figured out how to effectively allow other participants to screen share.
In my previous organization, we used BlueJeans to connect over 15 different locations.
- BlueJeans works on different devices - you can join the call using your phone, laptop or a tablet such as Ipad, and can use video and sound or just sound as you wish.
- BlueJeans works with telephone lines and internet so no matter where you are you, there are high chances you will be able to connect.
- BlueJeans is extremely user-friendly. When inviting people to a meeting the system creates a link and the participants just having to click on the link to connect!
- There is a lot of functionality such as share screen or just an application, mute participants etc.
- Under Windows 10 we have encountered some issues during long meetings when sharing a screen. The issue has been resolved by sharing only the application (PowerPoint for example).
- For very long meetings (over 2 hours) connection by phone tends to drop after a while.
- When sharing a presentation, the latter appears on the screen and the participants disappear from the screen (are in a small window) - would be good to choose whether you want to keep the in participants full screen, especially for long-distance meetings.
- Fast start-up times for web browsers - I haven't used the mobile apps as they don't meet my needs. Loads very fast compared to other meeting apps I use such as GoToMeeting and Skype. Sharing screens with few issues (Less time playing online bingo - "Can you see my screen!" etc.
- The BlueJeans Meeting client is simple to set up and appears light-weight for the browser, and very reliable.
- It is - so far - the simplest GUI web conferencing software that I have used. People who join the online meeting express the same which is great as most are not tech savvy end users.
- BlueJeans' collaboration tools are intuitive and easy to use across users compared to other online tools that I use.
- I've been delighted with the interface and ease of use. I can't think of anything to improve at this stage of our use.
- Ease of connection-at least on my end. I've not used it from the remote end yet
- It is easy to have multiple people connect to my screen to see what we are talking about
- Tracking tool that shows me who is connected.
- It would be nice to be able to click on "share" multiple items at the beginning. To my understanding, I have to share one application at a time. For example, I have to share "Excel" and later if I need to go to a PDF file, I have click on share "PDF", then when done, go back and click on share Excel again.
- We use a phone for the voice portion of our meetings. Sometimes, managers get confused and dial in on the phone option for the meeting. It would be nice to disable that option if I am not using it.
- It has been useful when traveling abroad to use the mobile application
- Having the ability to share screens helps understanding and collaboration
- Clients have requested us to use our platform instead of conventional landlines for conferences after we started using it
- Scheduling a conference
- Using different timezones
- Displaying local dial in numbers
- Allows access from any device
- Gives users the option to record meetings
- Chrome plugin is available
- Occasionally see audio quality issues from users in other countries.
- Screen sharing causes high CPU usage with some users
- Some users can't connect when clicking the meeting link. This could be a permissions issue though.
- Integrates with Outlook
- Quick connection to meetings
- Flexible views within the software
- I would like to see more live metrics of call quality to know if it's user specific.
- When generating an invite from the bluejeans website the recipients can not see who else is invited to the meeting. It would be helpful to know who else was invited.
BlueJeans Review: "Very Reliable and Easy To Use, Fantastic Video Conference Bridge and Collaboration Solution"
- Allows us to easily connect outside job candidates who can't physically make it to campus to our search committees on campus.
- Allows us to easily bridge our multiple video conference codecs together into a single collaboration.
- Allows us to see analytics from our meetings to see how often and helpful the product has been for us.
- I haven't learned how to add meetings directly into the Polycom calendar, but I have been in touch with customer support to show me how to do this.
- The invite that is sent out can be a little overwhelming for our end users. I'll usually pull out the relevant info (just the online meeting number) and send it directly to the end user to help eliminate any confusion.
- It does well for large broadcasts up to 15,000 people. Our company currently has 5,000 users and it's great to have each of them be able to connect to the broadcast.
- The moderating tools are very alert and intuitive. It allows us to control whether a presentation is being made or if it's a more collaborative meeting.
- Being able to record each meeting is an excellent tool for those who are not able to be in the meeting. And having a link ready for that video is a great tool.
- Sharing content works great, but videos or audio is almost unusable when sharing. It would be nice if you could just play a video or music over screen share instead of having to send the link or file.
- The video quality is lacking. We have never been able to get full HD even with a 2GB connection. We will get lucky to get 480p
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages: ||English, Spanish, German, French|