Reviews (1-25 of 264)
The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.
- Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
- Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
- BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
- The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
- Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
- Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
- The sound is always clear -- a number of employees have commented on that. We used to use GoToMeeting, and when we got BlueJeans, that was the most frequent comment about why they liked BlueJeans better. I've used GoToMeeting with our company and attended WebEx and Zoom with other companies, and while there are generally no complaints about the sound at the others, something about BlueJeans sound seems exceptionally clear.
- It's cheap. I'm not sure about the current price comparison, but when we switched from GoToMeeting to BlueJeans, BlueJeans was about one-third of the price of GoToMeeting.
- It's easy to use. I've had much fewer issues with people joining, being able to mute them, and things of that nature than I had with GoToMeeting. Screen sharing is easier also. There's also a permanent personal meeting number that I can use anytime for an instant, unplanned meeting.
- Customer support has been excellent. They're generally easy to get in contact with and are knowledgeable and helpful.
- One thing that I liked better about GoToMeeting was the separation of the chat box from the main screen. It's important to be able to see the chat box while I'm presenting, but the way it's set up on BlueJeans, it's combined with the main screen and so it's quite inconvenient. Another problem with this is that if I'm sharing my screen for presenting, when I look at the chats-- which would even include private chats-- they show up for everyone to see. This is a major flaw. The chat box should be separate.
- I have recurring meetings, with meeting numbers, which I would like to send out reminders of to team members. In version 1 of BlueJeans, I could copy and paste those. In the current version (2), I cannot; I have to memorize and type them in manually to my reminder messages. For my permanent person meeting number, I can copy it easily. However, this is not possible with other meeting IDs. Why would they make the meeting numbers not possible to copy?
- Similarly, in version 1, after the meeting, I could copy the chat box, which I kept with the meeting's presentation and meeting minutes for recordkeeping. The chats could also remind me who said what in the meeting for the purpose of writing my meeting minutes. With version 2, chat is no longer copiable, so I have to use multiple screenshots to get all the chats -- what a pain.
- Scheduling meetings is not convenient. It forces me to a web page to do so.
- Ease of use, no exhaustive directions needed. Sign on and follow the prompts
- Never a struggle. Send out the room link, and they are on
- Communication of updates helps keep us informed
- We would love to have multiple rooms accessed
- Since we are a small company only using internally, the bigger packages don’t make sense for us, but would be interested in a middle ground
- You guys really do a great job
- Easy to use.
- Amazing video conference call quality, with little to no audio delay.
- Amazing value for the price you pay.
- Super friendly support staff.
- Great and easy to use web portal.
- Very rarely, but sometimes when starting up a video conference with the Dolby base station, you enter the info, the system starts up but then it sits there and loads and then just quits out. You have to re-enter a second time and then it works.
- Because I also use my iPhone as a hotspot with T-Mobile and have that left on by default, when using the BlueJeans mobile app via an iPad, it defaults to using my hotspot over our company's wifi. Before figuring it out, I was getting a not so great strength of signal, with the app telling me it was switching to low-bandwidth. I finally figured it out, but would be nice for the app to go with the stronger signal overall, not necessarily the signal that is "closest" to the iPad.
- Broadcasting to Facebook - this is key to be able to broadcast LIVE with multiple teachings on our team page and other information pages.
- The Video Call feature is key. It allows us to work from home but still collaborate, and seeing each other makes it even more personal.
- The ease of use for the program and multiple ways to use it make it a must-have for a business owner!
- The price point is amazing for everything you receive!
- The majority of my coworkers use Zoom. I wish BlueJeans was more widely known and used!!!
- The Live function for FB is amazing but I am always confused when I hit the button to go Live and then type in the title. I don't know if I'm Live yet and unsure of when its gone Live. This is minor.
- I would love to see the ability to go Live on multiple Facebook pages with one broadcast.
This wouldn't be ideal for a business where every employee lives in the same place and sees one another daily. It's perfect for those with employees or clients spread out all over.
- BlueJeans has excellent quality audio, when you join PSTN + VoIP the quality still excellent.
- BlueJeans has a good advantage by allowing an Interconnection with multiple vendors by H.323
- The Service is always up in the more than 3 years we have been using the solution.
- I think the app has stopped being so intuitive over the years
- The quality of the video is good but sometimes it takes a few minutes to adjust the quality
- I think it would be a great idea if BlueJeans develops its own hardware, camera, microphones, etc.
BlueJeans Review: "Blue Jeans makes life convenient; it has room for improvement but they seem eager to work on that"
- The scheduling is pretty easy, and straight forward. It's easy to invite people to the meetings. It's also easy for people who aren't on the account to just download the app, and the fact that it's on their computer, tablet or phone is pretty nice as well. Some of our participants have had to meet while in the car, for example, so being able to use the app on their phone is helpful.
- I really like the screen sharing feature, and it works with a number of programs. When using Blue Jeans to work on a paper/publication with someone else, I find it's actually easier to have it right in front of you, as opposed to looking at someone else's screen if you were in the same room.
- The quality of the videos is usually quite good. All of the actual functions when using the app have worked well for us.
- It's nice you can record and share videos as well.
- For our project (like I explained earlier) we have groups of people meet every few weeks, and they talk about very sensitive material, so, we decided (for assessment/research purposes) to not record the videos. Therefore, we decided we'd have the moderators of the meeting meet briefly afterward and debrief, and record THAT meeting, and share it with us, the research team. I believe we had to pay quite a bit to get this feature, and it unfortunately has not been very easy to deal with, because the coaches have to share the video with me. In the beginning, sometimes they would send it to me, and it was not download-able, or at least I thought, because the "download" button was not apparent on my screen (I had to widen the screen). I don't know why it's all the way to the right. That's probably a mis-step on my part, but you could just move that button to where it's visible. Also, I had to periodically nag these busy people to share their videos with me, and that was a bit of a pain. I was supposed to watch the videos immediately afterward to keep abreast of what was going on, and it just slowed us down. I guess what I'm suggesting is to give the option for an administrator (like myself) to access recorded videos in their enterprise. What we'll have to do next time around, is that I think I will have to be the moderator, schedule all the meetings and someone not "attend" the meetings (cancel my audio and video) and record all the videos. ALSO, I don't like that it's just shared through my email, I click on a link to get to the video, and that they actually DISAPPEAR after some time. Why can't they just appear in my recordings or something? They are hard to dig through my email again to find them. That's a silly feature that I would think could be fixed, and has been a source of my dissatisfaction for the software.
- The internal control system for the admin is very confusing. For example, for some reason I thought that for people in my enterprise (my coaches) to share their videos with me, they had to be designated as administrators themselves. Recently, it turned out that one of the moderators of the sessions could not see her scheduled meetings, and for some reason one of the other coaches personal meetings was popping up in her list of scheduled meetings. All of her past meetings had disappeared from control board as well. She was very concerned about this for reasons of confidentiality related to our project. I have no idea what this was the only time, to my knowledge that this had happened for other coaches. Anyway, I talked to a customer service rep and he explained that videos disappear from the command center tab, and that you have to go to your profile on the main dashboard, then scroll down, click on a few things.. you get my point. I don't know why it's not more intuitive.
- Customer Service has been annoying. Generally speaking, I get very frustrated that these types of jobs are outsourced to other countries, in part because I have a very hard time understanding the customer service agent. They are always incredibly nice, but the last time I called it should not have taken 45 minutes out of my day for me to figure out what was going on; it should have taken no more than 15 minutes in my opinion. Practically everything the last representative I talked to said I had to ask him to repeat himself, and it was very embarrassing for the both of us. I really don't know the solution here, it's just a source of frustration for me.
I'm not sure in what scenario it would be less appropriate, to be honest, but we haven't used it in larger meetings with 10+ people.
- BlueJeans provides an easy and seamless experience for users joining meetings from a multitude of devices, with a minimal number of steps between receiving a meeting invite and getting into the meeting. There are is no clutter in the joining instructions or interfaces, making it easy even those of our users than do not understand English.
- The low-bandwidth mode that is available for mobile devices is very helpful for many of our mobile users who do not have a guaranteed 4G LTE signal as they join meetings from remote locations. In this mode they are able to view shared content and receive audio with minimal distortions or dropped calls.
- Setting up meeting invites is particularly simple and with the Outlook Add-in that most of our users use, Bluejeans elevates the experience to new heights. The updated add-in, after the issues and hiccups with the first version, is easy to install and set up and once it is set up, works like an integral part of Outlook with no issues at all.
- The upgrade of the BlueJeans desktop client from 1.x to 2.x saw the transition to completely redesigned interface which is quite impressive from a UI point of view. However, the upgrade seems to have been rushed without enough testing and confirmation of feature availability when using all possible OS and processor combinations. Features that our users had come to love in 1.x, such as remote desktop control, sharing of recorded/uploaded video during meetings, and temporary un-mute ('push-to-talk') capability during meetings seem to have disappeared or are not working with the new desktop version.
- Another feature that is no longer available with the newer versions of BlueJeans is the ability to see all scheduled meetings in the web portal once a named host logs in. This was available until about Autumn 2017, after which a user does not have visibility to meetings scheduled in the Outlook add-in when they log on to their web interface.
- Support for more languages would certainly be great, beyond the few it now supports. Our Japanese users would really love to have their language supported, as am sure other major language-users in Asia are.
We currently use BlueJeans company wide for all video conferencing. Employees use BlueJeans for one-on-one meetings, team meetings, town halls, customer presentations & collaboration, training and more. All of our conference rooms, large-to-small, are equipped with the meeting room software. All employees are given access to host/joins meetings from their laptops.
Our heaviest use teams are Sales and Client Success however the most consistent use is for teams with remote users hosting team standups and other collaborative meetings.
- Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
- Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
- Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
- Our biggest challenge is that BlueJeans still isn't as well know as some of the competitors. Our customers are financial institutions who regularly only allow a white list of web addresses to come through to their networks. BlueJeans has not made it in to many of the financial institutions and as a result we had to retain a few licenses of a competing product for when this issue hits.
- This issue may seem a bit petty, but has hit us a few times. When and employee leaves employment and then returns we have to contact BlueJeans support to re-enable their user account.
- I would love to have the ability to record to the local machine at a higher resolution then sync up to the cloud after the meeting is over. I don't know how this can be done, but that would be great.
- BlueJeans is an easy user experience. Our remote students use a variety of technology, including notebooks and tablets. BlueJeans created an app that makes use easy as well.
- BlueJeans has a small footprint, enabling users to use whatever technology they own. I have had one user join class with a cell phone.
- BlueJeans enables remote students to both hear lecture and ask questions, while in class. We have also had remote users join small groups in break-out sessions; one local student simply brings their laptop to the group, and the remote learner is in the group via that laptop.
- In a normal size classroom, the mic on the camera (Logitech C922 Pro Stream) is adequate to capture both lecture and student comments, creating a truly live experience.
- Recording the session creates a large file. We use streaming on YouTube to capture the session for later viewing. Sessions are then posted in our online classroom for students who could not attend live.
- The school has one older iMac that cannot use the app. Blue Jeans works in the web browser, but the app is really a good experience. The school is not going to replace a functioning piece of equipment if it can help it!
- BlueJeans can handle meetings of the size typically found in the business environment. If video is being shared, the video of the person speaking will appear in the interface. If only audio is being shared the name of the person will be bolded. BlueJeans has the information you want to see in the interface displayed in an intuitive way.
- A BlueJeans add-on provides a seamless integration with Microsoft Outlook. You can schedule recurring meetings, start a meeting immediately or have a standing BlueJeans "number" to include in all of your meeting invitations.
- BlueJeans allows you to share all or part of your screen with meeting participants. Sharing control can be passed to the participants which provides a dynamic meeting environment.
- We occasionally have times when BlueJeans doesn't want to function. A notice appears that says there are server issues. But we really don't know why this is occurring. When you rely on BlueJeans as heavily as we do it can be frustrating.
- The "notification" that you are sending your video feed is not obvious enough. I often attend meetings where participants are unaware they are sending their video. Setting the "default" mode to "not sending video" is easily overridden and forgotten by the user.
When working at home it is bests to switch to using your home phone with BlueJeans. It is integrated into the interface to switch to a phone. Even at work I have seen the audio drop out at times for some participants.
- BlueJeans excels at onboard training. Both from a content and availability stand point.
- Ease of use is a high mark. The connectivity is very intuitive and easy to train.
- The plug-in app for Office 365 makes scheduling meetings simple, fast, and intuitive.
- In the current format video uploads are missing the mark. The foundation seems to be in place for uploading videos but the functionality of playing videos with sound or utilizing PowerPoint presentations with videos embedded does not function well.
BlueJeans is perfect and easy to use for "on the fly" meetings.
Ease of use - I have added new users, walked them through the process and had them scheduling their own meetings within 30 minutes.
Paring BlueJeans with the Dolby Voice Room set-up was absolutely perfect for our conference room. No extra wiring. The platforms participants utilize (PC, Laptop, Apple iBook) do not matter.
- Switching from one camera or one microphone to another while the call is running proved to be quite easy to do.
- Good connection quality.
- On the administrative side, BlueJeans's dashboard provides useful information to understand what happened when a video conference went wrong. From which side, whether the problem is audio-based or video-based, etc.
- Providing a Linux based native app, compatible with Debian/Ubuntu would be a plus.
- Providing a way to connect through the web browser without adding any plug-in would help too. Some users in big companies have a professional PC locked, without the possibility to add the Firefox/Chrome plug-in.
Great for international companies, since it's easily possible to send invites from any language. We got a reliable connection quality from many countries (tried it in Europe, USA, Asia). The smartphone app is very effective (both Android & iOS).
Could be improved :
The experience for Linux-based users, especially support for Ubuntu-like systems.
Review: "BlueJeans Video Conferencing -- Improving on Virtual Face-to-face meetings in the physical world"
BlueJeans is used by every department, and in 2018 we clocked over two(2) million meeting minutes.
Utilizing BlueJeans has helped us improve the number of face-to-face meetings (virtually) while reducing actual expense costs.
- Face-to-face meetings are inherently important for many meetings. BlueJeans does this very well.
- BlueJeans support is surprisingly responsive and, in m experience, has a high first call closure rate
- The integration with Outlook is seamless and easy for even novice users of MS Outlook to quickly master
- BlueJeans is continuously improving their offering. Plus, with the automatic updates for our users, we are able to ensure they each have the latest version with no (or mostly no) support needed from our Infrastructure Teams
- There is no "white-boarding" feature in BlueJeans. This is the number one complaint from our User Base.
- Sharing screens is not always a smooth process. While not every time there is a conference meeting, it is frequent to have the screens freeze -- especially on one of the Video Conference units.
- Sales - We use it to demo our software to new clients.
- Tech Support - Training and supporting users of our software.
- Project management - Meetings and problem-solving discussions.
- Conference calls - It has very good call quality.
- The screen sharing quality is high with no noticeable lag.
- I like the calendar features - Email invites and meeting details with a link to the BlueJeans' meetings work well in Google Calendar and Outlook.
- The chat feature is oddly poor. You cannot highlight the whole conversion and just copy and paste it into a document, you can only copy one comment at a time. Needs to work more like Skype chat.
- If Bluejeans gave you Skype-like chat functions, such as being able to drop a file into a chat to send it to everyone on the call, we could stop using Skype when contacting clients.
- It's not always obvious who is speaking. Particularly if someone enters the call on a phone. It'd be nice for the owner of the meeting to have the ability to change the people's names.
- We like the video recording feature.
- The ability that multiple people using multiple platforms to join a meeting.
- Struggles with scheduling. TimeZone is Central Time which for us in Saskatchewan never changes but for some reason the program defaults it to an hour ahead (due to daylight savings in some areas).
- When you download the video file it has the same file name which causes confusion when you download many of them at once. It should be the date of the meeting.
- Ability to create a meeting that is in a listen-only mode so people can log on and just see a presentation.
- Remote conferences for a distributed team.
- Occasionally for clients/partners.
- Occasionally for potential employee interviews.
- Integration with legacy lifeSize conference room system over an H.xxx standard.
- Sometimes very good quality, most of the time fair.
- It is impossible to call someone over BlueJeans, you must make an appointment and meet in a virtual room.
- No Slack integration.
Less suited: Ad-hoc communication to solve a problem in remote fashion.
- In many instances we have used BlueJeans Events for a monthly Town Hall. It has served 4,000 attendees at a time with only a small percentage of issues.
- BlueJeans has done well with moderation controls. A moderator has the power to change the meeting as seen fit for the needs of the meeting with recording, booting attendees, approving Q&A, locking meetings, and more.
- BlueJeans also does well with Administration. We have the ability to change SSO certificates at will, push permissions to users at a large rate, and step into live meetings to assist on demand.
- Many people don't yet prefer BlueJeans in our company due to the lack of breakout rooms, PPT uploads, and the requirement to upload videos to play them.
- Using the SSO login doesn't give me the control of manually provisioning accounts. I have to call their customer support line if there is an issue with SAML provisioning.
- The service charges for events in customer hours watched. This racked up a large bill as the company scaled.
If there is an education system where staff are reaching out for methods of displaying educational content, this platform can feel limiting.
For people who are willing to test out new software platforms, BlueJeans does very well. There is enough of a learning curve for its use that higher education staff can feel hesitant.
- BlueJeans allows for video conferencing without lag time.
- BlueJeans allows you to share your screen and/or presentations with ease.
- BlueJeans allows you to record meetings to review at a later time or to share with others.
- I would like to see them allow for multiple users to share screens and presentations during the same presentation.
- We initially chose BlueJeans for the fact that it could be used without the need to download an application, and could work for a broad range of clients regardless of what their internal conferencing platform.
- Ability to personalize and brand the experience
- The biggest issue we faced with BlueJeans was the extremely poor quality video, and connection issues from every connection point. Both audio and video connection would freeze, pixelate, or disconnect altogether.
- BlueJeans did a poor job in their efforts to resolve the issues, over a 3yr + period. Their technical support, as well as customer service was not helpful in coming up with solutions, testing, or determining ways to improve the quality of service.
- The sales team did not help to accommodate a clean separation of the service, but held us to pay out an obligated contract, even though they failed to provide an adequate service for which we were paying for. We wanted to part ways amicably, and currently use ZOOM (which we haven't experienced any issues with, and a far better service). Unfortunately the team we dealt with a BlueJeans was very short-sighted and did not want to work with us, even though we patiently (at our own cost) utilized the service for more than 3yrs in hopes the quality of the service would improve.
- Pricing of BlueJeans is higher than competitors, with a vastly inferior product.
- It has an excellent communication tool without any interference.
- It is flexible as you can connect via any computer, mobile device or phone.
- Screen sharing is a very useful feature for collaborative work.
- I wish that the room number was the same as the audio code when connecting by phone.
- teams working collaboratively in different locations: different offices, cities, countries or doing home office
- being in touch with clients or vendors located in different cities or countries
- connecting several persons that are not in the same location to follow up on a specific topic or project or solve a problem
- BlueJeans creates a seamless join-in experience.
- BlueJeans has global reach numbers.
- BlueJeans' audio/video experience automatically works.
- Ensure enhancements to their software are communicated to the appropriate contacts within the organization.
- Ease of use for new users.
- Ability to share content from a computer device for education, collaboration, and information.
- Excellent video quality.
- Client version does not work properly for Moderators with high utilization (number of created) of meeting rooms.
- Could improve user functionality with a green screen function.
- High-quality video/audio
- integration with Google calendar
- great mobile app
- Warnings about a poor connection that would enable a user to quickly drop a video or enable them to maintain communication more easily.
- If using multiple accounts in a company, it would be nice to be able to switch accounts quickly.
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, German, French|