123FormBuilder Reviews and Ratings

Use Cases and Deployment Scope

We use 123FormBuilder to build custom online drinkware stores. We primarily build these for private country clubs and schools. When it actually works, customers are able to customize steel cups and purchase them.

Likelihood to Recommend

In my opinion, 123FormBuilder's customer service is abysmal. We have had thousands of shoppers be unable to pay with square, stripe, and paypal for various reasons including redirect issues, address entry acceptance issues, and more. For the past two months, we've had over 150 stores open for holiday sales, and countless order confirmations have not reached our inbox- meaning we had no idea the orders were paid for. Our customers are livid because their Christmas purchases will be late. We've lost tens of thousands of dollars because of these issues, and much more when you factor in goodwill. But, in my experience, when I ask 123FormBuilder for a simple phone call to discuss the issues, their manager says that's only available to Enterprise customers (we are a Diamond customer). In my opinion, this is quite possibly the most unacceptable response I've received from any vendor, customer, supplier, or basically anyone in all my years of business. I think 123FormBuilder should be embarrassed at how little they value their customers. In my opinion, they have ruined our holiday season. I would never recommend them to anyone.

Use Cases and Deployment Scope

I needed to collect all kinds of information from customers interacting with our website, but it wasn't the same information each time. Depending on the circumstances surrounding each customer, I had to collect different information. 123FormBuilder made is so easy to create all the different templates I needed, always picking up where I left off instead of rebuilding things from scratch. Data collection and sorting was a breeze, forms were customizable and easy to create, and all in all I don't think I've used a better product for form building.

Likelihood to Recommend

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Use Cases and Deployment Scope

We are essentially a small organisation with various needs that range from travel requests to reimbursements & supplier/client registrations and payments logging. We also run surveys to understand market potential & customer attitudes on behalf of clients.

We use 123ContactForm across our company for collecting data in tabular form where otherwise it would be dissipated, unstructured & manually entered into various accounting, monitoring & management systems. The survey usage ensures that we have structured data for analytics & presentation to clients.

Likelihood to Recommend

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Use Cases and Deployment Scope

DMC is currently using archaic methods for requesting data from their analytics department. More than 90% of their requests came through email and lacked the details necessary to complete a request without seeking more info. 123ContactForm was used to create request forms that allowed employees to provide specifics based upon what a standard request would provide. It also allowed the user to expand on their request by providing in depth details that would be missed if they weren't guided through leading questions.

Likelihood to Recommend

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

Use Cases and Deployment Scope

123ContactForm is being used by the SEO Department at White Hat SEO. We have found that it is easy to implement and easy for clients to make changes. This plugin is also great for clients to be able to access the data that consumers have submitted and apply to their CRM.

Likelihood to Recommend

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

Use Cases and Deployment Scope

123ContactForm is used across the whole organization. We use it to create website landing pages and forms to get information from our customers, we use it for customer surveys, contact us forms, and private event detailed information collection forms. It is versatile and user friendly.

Likelihood to Recommend

Can I integrate this form easily into my website, blog, etc?

Use Cases and Deployment Scope

It was used in a prior organization, which was my prior job. We used it for student and instructor contacts. It helped us keep up to date information on everyone. It also provided easy to use reports.

Likelihood to Recommend

This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this.

Use Cases and Deployment Scope

It is being used on our website and landing pages across our business. It is a simple and effective way for our company to have enquiry forms that were not only easy to create but covered off on all the questions we required for business leads.

Likelihood to Recommend

With my business and the questions we wanted to ask our customers the process of setting up the enquiry form was simple.