RUN Powered by ADP® Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for RUN Powered by ADP® are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fail-Safe Questions: Users have praised the fail-safe questions for preventing mistakes in the payroll process, with many highlighting its effectiveness. The feature provides a sense of security and accuracy that users appreciate.

Report Generator Feature: The report generator feature is highly valued by users as it allows for easy customization of payroll reports, as mentioned by several reviewers. This customization capability has been instrumental in streamlining accounting processes for many users.

Ease of Use Dashboard: Many users appreciate the ease of use of the dashboard, emphasizing its user-friendly design and functionality. The intuitive layout and quick access to key features have contributed to a positive user experience according to reviews.

Reviews

436 Reviews

Lovely product

Rating: 8 out of 10

Incentivized

February 9, 2026

Use Cases and Deployment Scope

We use it for payroll, some HR functions, and background checks

Pros

Has an easy to use interface
Is easy to organized and keep up with employees

Cons

The interface is rather large, it would be nice to be able to adjust that
It is sometimes pretty slow

Likelihood to Recommend

We needed a new payroll system, and this fit our needs perfectly. The multiple direct deposit accounts are put to use across our organization

The screening should allow for electronic payments, not live checks. Recurring payments to emlployees that are once a month, it would be nice to be able to set that up, instead of "every payroll" or not at all.

Verified User

Manager (1-10 employees)

Vetted Review

3 years of experience

Efficient System and helpful staff

Rating: 7 out of 10

Incentivized

February 4, 2026

Use Cases and Deployment Scope

We use RUN for our payroll and time keeping. This helps streamline our payroll process and saves us a lot of extra time. ADP customer service is very helpful and are really good about answering any inquires in a timely manner.

Pros

Time tracking
Pto Tracking
Reporting

Cons

Time clock configuration

Likelihood to Recommend

When ordering our new timeclock, ADP made the process easy and seamless. After finding out we were having problems with our old system, the ADP rep. helped troubleshoot the problem and came up with a solution to best suit our business. They made the entire transition easy, not only for us but for our employees as well.

Verified User

Administrative Assistant in Human Resources (11-50 employees)

Vetted Review

1 year of experience

Payroll made simple and easy

Rating: 8 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

Our primary use of RUN Powered by ADP® is the payroll feature which I have been very happy with overall. It is simple and offers many situational columns that were a relief to be reduced to a simple numerical input rather than having to do manual calculations. We also use it for HR policy updates as well as premade forms for HR situations.

Pros

Payroll processing is a simple easy input
Customer support is always available for a call for any issues
Employee information is easily access and adjusted if needed.

Cons

I do wish there were additional custom deductions available rather than a limited amount.
Sometimes employees have trouble accessing their account after the initial invite has been sent.
Sometimes employee accounts get locked due to a reused email if their profile is deleted before they've signed up. Only a call to support can correct it.

Likelihood to Recommend

It is a very simple payroll processing platform. I would recommend the platform to any small business looking to outsource the process. Its pay-per-person policy also makes it adaptable to businesses with minimal employee counts. I think it may not be as useful for employers who have consistent hourly employees that do not fluctuate as often.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

2 years of experience

RUN Powered by ADP® is smooth reliable and easy to use.

Rating: 9 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

We use RUN Powered by ADP® to manage payroll, tax filings, and basic HR tasks for our small business. The platform handles end‑to‑end payroll processing, including wage calculations, deductions, and direct deposits, which saves significant administrative time each pay period. RUN Powered by ADP® also manages federal and state tax withholding and filings, reducing compliance risk and ensuring deadlines are met without manual tracking.

Pros

Payroll runs are consistent, timely, and error‑free, even when handling multiple pay rates, deductions, or changes. Direct deposits process smoothly and predictably.
RUN Powered by ADP® manages federal, state, and local tax withholding, filings, and payments without requiring manual oversight. This significantly reduces compliance risk and administrative workload.
Common actions—running payroll, adding new employees, updating pay rates—are straightforward and guided, which helps prevent mistakes.

Cons

Transparency in pricing. Add-on features can increase costs quickly and its not always clear which serves are included in the base package.

Likelihood to Recommend

I haven't found areas where RUN Powered by ADP® is not well suited. That said, I am a very small business with only 4 employees.

Verified User

Consultant in Corporate (1-10 employees)

Vetted Review

1 year of experience

Great Company

Rating: 8 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

I use RUN Powered by ADP® for our payroll system. We have also recently implemented ADP timekeeping. The process went smoothly and our employees benefited from the training videos to become acquainted with the system. We also received great assistance from the person assigned to our project and was readily available whenever we needed her assistance.

Pros

Timekeeping
Payroll
Anniversaries and Birthday Reminders

Cons

Employee Navigation
Options for employers who operate on a 35 hour work week
More webinars that are state specific

Likelihood to Recommend

RUN Powered by ADP® is well suited if you have salaried exempt employees. For employers like us, who have employees enter the total time of hours worked per day, some of the settings are not applicable. It makes it difficult to explain to employees and causes issues. One of the issues is that employees see all departments when they enter hours.

Sarina Groce

HR Generalist in Human Resources at Council for Airport Opportunity (11-50 employees)

Vetted Review

1 year of experience

Superb payroll timekeeping and FB platform

Rating: 9 out of 10

Incentivized

January 9, 2026

Use Cases and Deployment Scope

For payroll, time keeping, reimbursement for QSEHRA and 401 K. RUN Powered by ADP® takes care of the above, which relieves me of problems because of the great ADP platform.

Pros

Payroll processing
Time Keeping
QSEHRA
401 K

Cons

There needs to be more reports available before the payroll is processed

Likelihood to Recommend

Doing all the things I've mentioned in previous screens. There are too few reports available before the payroll is processed, especially in Excel format.

Nancy Gethers

Accounting Manager at Sensation Research (1-10 employees)

Vetted Review

ADP PAYROLL AT ITS BEST

Rating: 9 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

Our company shares responsibility of RUN Powered by ADP® by the owner entering the payroll weekly and myself handling new employees and all other processes weekly. I also enter payroll when the owner is not available. This has streamlined our payroll process greatly. The webinars are also helpful in offering guidance in the various processes of payroll.

Pros

PAYROLL REPORTS
EMPLOYEE CONTROL AND REPORTING
PROCESSING IS VERY INTUITIVE MAKING IT EASY TO MANAGE

Cons

Does not handle the coordination with vendors for 401k processing

Likelihood to Recommend

From the weekly processing, reports, entering employee information and providing employee training for government requirements, adp offers all of these options and makes it easy for employers to run payroll with minimal effort and time expenditure. Also helps hr employees to comply with employer/business needs

Barbara Lougheed

ACCOUNTING MANAGER in Finance and Accounting at BRIDAL CHATEAU (1-10 employees)

Vetted Review

View profile

Great Job ADP

Rating: 10 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

I have been using RUN Powered by ADP® for a bout 1-year. It is very usually friendly and actually have Customer Services reps that answer the phone to immediately address my small business needs. The ADP service makes my Federal quarterly tax filing so much simpler and stress free. Thanks ADP!

Pros

On going training for small business owners.
Live (human) client service representatives.
All tax forms in one location.

Cons

Keep doing what you are doing and don't let AI or Chat GPT take over customer service duties.

Likelihood to Recommend

RUN Powered by ADP® is well suited to buffer/free small business owners from being overwhelmed with Tax/Government regulations.

Verified User

Partner in Human Resources (1-10 employees)

Vetted Review

1 year of experience

Simple Reliable Payroll for Small Teams

Rating: 9 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We are a small firm with just a handful employees, and we use RUN Powered by ADP® as our payroll system. It helps us run payroll efficiently, ensure employees are paid accurately and on time, and stay compliant with tax requirements.

Our use is focused on core payroll functions, including payroll processing, tax calculations and filings, direct deposit, and year-end forms. RUN Powered by ADP® simplifies payroll for a small team like ours and gives us confidence that everything is handled correctly.

Pros

It allows us to process payroll accurately and on time
It helps us stay compliant with tax and reporting requirements.
It helps us reduce manual work and minimizes the risk of payroll errors, which is especially important for a small organization.

Cons

Easier communications with the support services.

Likelihood to Recommend

It is a great fit for small businesses like ours with a simple payroll setup. It works especially well when you need payroll to be accurate, on time, and compliant without having a dedicated payroll or HR person. For a small team with standard pay schedules, it keeps things straightforward and low stress.

Jessie Zhao

Office Manager in Human Resources at Wong & Jiang LLP (1-10 employees)

Vetted Review

8 years of experience

ADP RUN

Rating: 2 out of 10

January 2, 2026

Use Cases and Deployment Scope

We use RUN Powered by ADP® for payroll. We were forced to change from TotalSource to RUN Powered by ADP® and the differences are noticeable. We have not had the best experience. We needed a product that allows ease in running payroll, applies and handles taxes associated, monitors PTO on a high level, but RUN Powered by ADP® has not proven to be the best product yet.

Pros

The pages are easy to navigate
Big Wording
Errors pop up right away

Cons

Options on setup
communication as to who handles what areas
Too Simplified so you have to have an add on for almost everything
Have to contact support for a lot of behind the scene overrides
Not able to manually add deductions and earnings on payroll page
taking care of tax notices

Likelihood to Recommend

We have not been able to operate on our own without contacting ADP support. Implementation was not as smooth as promised. We run into a new problem with almost every payroll. Employees are not able to request time off unless we add on time sheets. We do not need a full time tracking system because employees are salary so the added costs did not make sense.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

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