Promising CRM but have lot to catch up with!
Use Cases and Deployment Scope
We use it as a CRM for our customer interactions. We call through the software, and calls are automatically captured along with the call records as tasks are completed. We can log tasks based on customer interactions. We use call coaching from the recorded calls to enable our team to improve further. With this tool, we can manage our customers efficiently.
Pros
- We use it as CRM for our customer interactions.
- We call through the software, and calls are automatically captured along with the call records and captured as tasks completed.
- We use call coaching from the recorded calls to enable our team to improve further.
- With this tool, we are able manage our customers efficiently.
Cons
- Data upload of the past customer records are very cumbersome.
- UI is not in the same level as the market leaders like Salesforce etc.
- API & add-ons are not pocket friendly.
Likelihood to Recommend
Well-suited: 1. We use it as CRM for our customer interactions. 2. We call through the software & calls are automatically captured along with the call records & captured as tasks completed. 3. We can log a task as per customer interactions. 4. We use call coaching from the recorded calls to enable our team to improve further. With this tool, we can manage our customers efficiently. Less Suited: 1. Data uploading past customer records is very cumbersome. 2. UI is not at the same level as the market leaders like Salesforce, etc, 3. API & add-ons are not pocket-friendly.
