Appbot

Appbot is a platform that provides app review and ratings tools, according to the vendor. It caters to businesses of various sizes, aiming to improve the customer experience. The platform is utilized by professionals in different industries, including mobile app developers, product managers, customer support teams, marketing teams, business analysts, UI/UX designers, and more.

Key Features

Slack Integration: According to the vendor, users can send app reviews to any Slack channel, create rules to filter feedback, and direct specific reviews to the relevant teams.

Zendesk Integration: The vendor states that users can incorporate user reviews into their support workflow, automatically send reviews to Zendesk, and categorize and report on app reviews alongside support tickets.

Freshdesk Integration: According to the vendor, users can reply to app reviews directly from Freshdesk, automatically send reviews filtered by stars, country, language, or topic, and report on response times alongside support tickets.

Other CRMs Integration: The vendor claims that Appbot can be connected to various CRMs that accept incoming tickets as email, allowing users to reply to reviews within their CRM. It supports tools like Kustomer, Intercom, Helpscout, Helpshift, Salesforce, and more.

Zapier Integration: According to the vendor, users can utilize Zapier to connect Appbot with their preferred tools, create custom email alerts for reviews, and automate tasks and workflows by sending reviews to Salesforce, Google Sheets, and other CRMs.

Google Chat Integration: The vendor states that users can send app reviews to Google Chat, create rules to filter feedback, and direct specific reviews to the relevant teams.

Microsoft Teams Integration: According to the vendor, users can send app reviews to Microsoft Teams channels, create rules to filter feedback, and direct specific reviews to the relevant teams.

Trello Integration: The vendor claims that users can automatically create Trello cards for app reviews, assign bugs to technical team boards, complaints to customer support, and positive reviews to marketing.

API Integrations: According to the vendor, Appbot offers a RESTful JSON API, Tableau Web Data Connector, and Webhooks for third-party integrations, custom reports, dashboards, and data queries.