Arcovo Hotel Loyalty

Arcovo Hotel Loyalty is a hotel loyalty software designed for independent hotels and hotel groups of all sizes. According to the vendor, this software caters to the needs of hotel managers, revenue managers, general managers, marketing managers, and sales managers in the hospitality industry. With its range of features and capabilities, Arcovo Hotel Loyalty aims to provide an efficient solution for managing loyalty programs and enhancing customer engagement.

Key Features

Data Management & Group Setup: According to the vendor, Arcovo Hotel Loyalty simplifies the recruitment of new members and offers data import from existing databases to ensure a comprehensive client database. It also provides options for loyalty program setup for hotel groups and chains, with a focus on data security and protection.

Email SMS Integration: The vendor states that this software enables effective marketing campaigns by delivering tailored promotions and rewards directly to customers' mobile phones or email. It also provides marketing feedback reports to measure the success of these campaigns.

Loyalty Reporting & KPI's: According to the vendor, Arcovo Hotel Loyalty offers comprehensive reporting and key performance indicators (KPIs) for revenue managers, general managers, and financial controllers. These reports include insights on daily recruitment, number of visits, high spenders, average spend, top members, defected customers, and more, aiming to support well-informed loyalty program decisions.

Mobile and Web Loyalty: The vendor claims that this software provides a branded hotel loyalty app for customers to conveniently check their points, rewards, and unique offers. It also offers a custom API for integration with other systems and real-time data feeds. Additionally, it enables social media recruitment and sharing of loyalty program details, while allowing new customers to join the loyalty program online from the hotel website.

Automatic Member Marketing: According to the vendor, Arcovo Hotel Loyalty allows for the setup of predefined marketing messages and offers, triggering tailored promotions and rewards based on specific customer triggers. It aims to re-engage "lost" guests and reward regular customers through automated emails and SMS messages.

Property Management System (property management system)-Data Feeds-API's: The vendor claims that this software auto-updates loyalty member accounts from the property management system, providing seamless loyalty program integration. It also offers a REST-based API for performing CRUD operations on loyalty program resources, aiming to ensure smooth data management and synchronization.