Armor Reviews and Ratings

Rating: 6 out of 10

Score

6 out of 10

Community insights

TrustRadius Insights for Armor are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Armor is a versatile security solution that is widely used across various industries and organizations. Healthcare providers and clinics choose Armor to ensure full HIPAA compliance, providing a secure software solution for protecting sensitive patient data. It is also employed as a secure hosting platform for healthcare clients' HIPAA privacy/security applications.

In addition, Armor is utilized by consulting firms to host customized fundraising tools for their customers, establishing a secure hosting environment for their clients' sensitive information. This allows consulting firms to focus on their core business while relying on Armor for robust security measures.

Another key use case of Armor is in enabling the building and securing of high-volume websites. With this product, users have complete control over the infrastructure and application access, ensuring optimum performance and protection against cyber threats.

Furthermore, small businesses find value in utilizing Armor Anywhere as it enables them to provide information security and maintain PCI compliance. This gives them peace of mind when it comes to securing customer data and meeting industry standards.

Overall, Armor proves to be an essential tool for organizations seeking reliable security solutions. Its use cases range from securing production servers and security appliances company-wide to hosting critical applications in highly regulated industries like healthcare. The flexibility and comprehensive features of Armor make it a preferred choice for businesses of all sizes that prioritize data protection and regulatory compliance.

Reviews

13 Reviews

Armor Service Review

Rating: 8 out of 10

Incentivized

May 10, 2017

Use Cases and Deployment Scope

It is our production hosting vendor for our platform. [It] supplies the secure hosting environment for our applications.

Pros

Hosting
Support and configuration
Responsiveness to service and configuration requests

Cons

Pricing
On-line self service configuration

Likelihood to Recommend

Secure HIPAA and PHI based applications that require 24/7 support and flexible deployment options

Jeff Schwartz

Chief Technology Officer in Product Management at Symptelligence Medical Informatics (1-10 employees)

Vetted Review

3 years of experience

View profile

Armor is definitely there to protect

Rating: 10 out of 10

Incentivized

March 31, 2017

Use Cases and Deployment Scope

We are using Armor Anywhere to provide Information Security across our organization in order to maintain PCI compliance. There are several key areas of Info Sec for PCI that Armor fills in where a small business like ours doesn't have the manpower to accomplish in-house.

Pros

Constant innovation is one key strength. We have been a client for less than a year and the product features that we receive has widened significantly since we started using Armor.
With Armor, actual humans are involved in keeping our systems secure. Other products/services on the market merely install a product and you are left to maintain the product yourself.
Communication is a definite strength. We continually receive alerts from the Armor staff on threats and are always informed of product changes.
Turn around time is amazing. When we submit a ticket, we always hear back right away. It might not be with a final resolution, but they overcommunicate during the process. Which is a good thing when it comes to security.

Cons

Honestly, most of the issues that I have had with the Armor Anywhere product when we first started using it have been addressed with the many improvements that have been made to the product since we started. They really pay attention to the user interface for the tools.

Likelihood to Recommend

If you are looking to fill gaps in your Info Sec plan for PCI compliance, this service really fits the bill for a one-stop shop.

Verified User

C-Level Executive in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Armor is your one stop shop for a secure fully compliant solution no matter what your security needs.

Rating: 9 out of 10

Incentivized

March 29, 2017

Use Cases and Deployment Scope

We are using Armor to secure our production servers and security appliances. It is being used across the whole company for production and staging resources. Our needs are very security oriented as we provide a fully HIPAA compliant software solution used by several major healthcare providers as well as numerous small healthcare clinics.

Pros

Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
Speed - We can scale resources easy and the infrastructure is fast and efficient.
Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Cons

More scalable cloud type services.

Likelihood to Recommend

For managed security hosting, Armor can hardly be beat. Expensive but worth it.

LJ Wilson

Senior Software Engineer Team Lead in Information Technology at Lindsey Software (1-10 employees)

Vetted Review

2 years of experience

View profile

Go Greener

Rating: 8 out of 10

Incentivized

March 1, 2017

Use Cases and Deployment Scope

We run our Dev/QA environment for one of our main systems out of Armor. We also run all our content management for marketing there as well.

Pros

Alerting is excellent
Interaction with Armor personnel when an issue arises is at a high-level as well.

Cons

Would like to hear more from our reps on things we can do better and such.

Likelihood to Recommend

For building an off-site environment that will be well-managed, contain the latest security features, high-level personnel and a portal that is easy to use, Armor is great. I am not sold yet on whether I would house everything there yet.

Phillip A. Lee, PMP, CBIP, OCP

Manager, Infrastructure and Operations in Information Technology at TruGreen (5001-10,000 employees)

Vetted Review

5 years of experience

View profile

Armor Complete Review

Rating: 8 out of 10

Incentivized

February 28, 2017

Use Cases and Deployment Scope

We use Armor Complete on our hosted platform for external customers

Pros

Robust set of tools for hosted environments
Reporting

Cons

Scanning of platform for vulnerabilities
Communication to customers

Likelihood to Recommend

Armor complete does a good job ensuring our hosted platforms function well and our secure. Would like to see more granular options as well as the ability to better time certain events.

Mike Wampler CISM

CISO/Security Practice Manager in Information Technology at Adjacent Technologies, Inc. (11-50 employees)

Vetted Review

3 years of experience

View profile

An honest review from an experienced sysadmin

Rating: 9 out of 10

Incentivized

February 28, 2017

Use Cases and Deployment Scope

We used it to build and secure a client's network that hosts a high volume website used by a large network of association members daily. This configuration puts the infrastructure and application fully within our control and we are able to provide granular access to specific portions as required.

Pros

They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.

Cons

It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.

Likelihood to Recommend

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Verified User

Engineer in Information Technology (1-10 employees)

Vetted Review

4 years of experience

An Honest Review

Rating: 5 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

It is being used by a client I have worked with for the last 2 years. The client chose Armor on our recommendation, based primarily on the built-in security aspect and the support SLAs. At the time, our contact on the client side was very concerned about security implications. Armor is currently hosting their production environments, as well as development, quality assurance, and user acceptance testing environments.

Pros

The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.

Cons

The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.

Likelihood to Recommend

For small companies with no IT departments and a limited number of servers needed, a solution like Armor would make sense. It is well-suited to less technical users. For large-scale companies with many servers, in-house IT departments, and teams of developers, a service like Armor makes less sense. Most of my clients fall into the latter category, but we do have the occasional client who falls into the former category. Those smaller clients generally balk at the cost of Armor and choose someone like Rackspace instead.

Verified User

Project Manager in Professional Services (51-200 employees)

Vetted Review

2 years of experience

Great solution, a bit pricey.

Rating: 9 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

Across the whole organization. It addressed the high security requirements we are held to in Healthcare.

Pros

They make it easy to scale up or down.
They have resources for aother related areas like HITRUST Assessments.
The solution is very secure.

Cons

Their pricing is high compared to AWS and other competition.

Likelihood to Recommend

If you need a very secure solution, they work well. If not, you can find less expensive alternatives.

Keith Moore

CEO in Corporate at Phyzit, Inc. (1-10 employees)

Vetted Review

1 year of experience

View profile

Armor has been a great peace of mind, and a welcome break from the SysAdmin norm.

Rating: 10 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

Our core infrastructure is hosted with Armor Complete. It gave us piece of mind versus in-house hardware and it freed up management resources to focus on other, more important subjects.

Pros

Security - Constantly monitoring for threats, eliminating most before they are even realized.
Management - Staff is constantly monitoring the hardware and software for any potential issues.

Cons

The self-management of firewall rules was missing at first, but that is now available in their new portal.

Likelihood to Recommend

[Armor Complete is well suited for] Mid to large companies looking to free up sysadmin resources for more important tasks (projects, network infrastructure, etc) and wanting better peace of mind without having to fork out tons of money on redundant network, server, and power.

It might be too costly for smaller start up companies.

Chris Haney

Sr Systems Admin in Information Technology at CiraConnect (201-500 employees)

Vetted Review

2 years of experience

View profile

Best of breed hosting solution

Rating: 9 out of 10

Incentivized

February 20, 2017

Use Cases and Deployment Scope

We use armor complete to service and manage our SaaS based infrastructure. It allows us to rapidly upscale servers, spin down unnecessary boxes, and generally respond to market demand far quicker and more cost effectively than we could with our own physical kit. We use Armor WAF and SSAE-16 services to secure our client data to a standard that we could not meet independently.

Pros

24/7 response via ticketing system gives us peace of mind that we can get the expert eyes we need when we need them.
Monitoring of server and resource utilisation allows us to spot and respond to requirements quickly.
Threat detection and monitoring of connections prior to connection means our servers are not spinning to meet malicious requests.

Cons

Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Likelihood to Recommend

If you need a low cost, high availability, secure and reliable infrastructure, Armor Complete is the way to go. For smaller companies, knowing that you have a dedicated team monitoring and standing by to address any hosting issues is a god send. Round the clock support means that even the smallest of units can be assured that someone will be eyes on. This literally lets us sleep at night.

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

An Honest Review

Rating: 5 out of 10

Incentivized

February 24, 2017

Use Cases and Deployment Scope

Pros

The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.

Cons

The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.

Likelihood to Recommend

Verified User

Project Manager in Professional Services (51-200 employees)

Vetted Review

2 years of experience