aTouchAway

aTouchAway, developed by Aetonix Systems, is a virtual care platform designed to enhance healthcare delivery by facilitating connections between patients, clinicians, and families. This platform offers various features including virtual communications, care pathways, remote patient monitoring, and more. It caters to healthcare organizations of all sizes, from small clinics to large hospitals. The platform is utilized by healthcare providers, home care agencies, hospitals, clinics, long-term care facilities, and telehealth organizations.

Key Features

Care Pathways: According to the vendor, aTouchAway provides a comprehensive set of care pathways that guide the flow of actions for the care team, patients, and other members of the circle of care. These pathways cover various conditions such as COPD, diabetes, heart failure, mental health, and palliative management. The platform offers color-coded patient status and notifications to the care team based on criticality of intervention required. It also presents educational material to patients based on symptoms identified, aiming to assist them in addressing issues and avoiding unnecessary clinic visits.

Virtual Communications: Users can communicate securely through video conferencing, audio and/or video calls, and secure messaging, as claimed by the vendor. The platform supports two-way communication in video calls and allows the inclusion of a third person if needed. Secure messaging enables encrypted text messages to be exchanged between circle of care members or in group chats. Users can also send and receive attachments such as images, videos, and documents.

Remote Patient Monitoring: The vendor states that aTouchAway enables patients to conveniently measure their vital signs using health monitoring devices and share the data with the care team remotely. Vital signs that can be monitored include oxygen saturation level, heart rate, blood pressure, blood glucose, temperature, weight, and activity. The care team can set thresholds on vital signs and receive alerts if there is a deviation. The platform provides a monitoring dashboard that offers a color-coded overview of patient status based on criticality.

Care Plan Management: aTouchAway allows the customization of care plans for each patient, with the ability to change interface settings and control access to specific features, according to the vendor. Reminders and prompts can be set to help patients comply with their care plan, such as medication reminders or tracking specific activities. Care plans can be easily shared with circle of care members, both inside and outside the organization, with controlled access permissions. Workflow templates are available for conditions like COPD, congestive heart failure, and diabetes, which can be modified or customized to specific patient needs.

Clinical Workflows: The platform automates predefined clinical workflows based on specific conditions, providing guidance to circle of care members, as stated by the vendor. These workflows can include prompts for vital sign measurements, surveys, or educational material. Alerts can be set to notify care team members under specified conditions. Custom protocols can be defined, with actions based on survey responses, vital sign deviations, or patient non-compliance.

Dashboards: aTouchAway provides dashboards that serve as an organizational command center and information repository, according to the vendor. Patient risk stratification allows categorization based on workflow status, vital sign thresholds, and compliance. Data from patients can be analyzed longitudinally to identify trends and prioritize responses. The platform offers a comprehensive view of patient history, including vital signs, reminders, workflow results, forms information, and call history.