Aurus Service Center

The Aurus Service Center is a solution designed to manage services and streamline business processes for IT service providers and companies. According to the vendor, this platform caters to businesses of varying sizes, making it suitable for IT service providers, IT departments, managed service providers (MSPs), business process outsourcing (BPO) companies, and technology companies. With its range of features and industry-specific functionalities, the Aurus Service Center aims to enhance service delivery and improve operational efficiency.

Key Features

Service Catalog: According to the vendor, the Aurus Service Center allows users to define and manage service offerings within the integrated platform, streamlining and standardizing service delivery processes.

Certified ITIL Processes: The vendor claims that the Aurus Service Center offers ready-to-use ITIL processes, including Incident Management, Problem Management, Change Management, Service Catalog Management, Request Fulfillment Management, and CMDB. These processes are said to ensure compliance with industry standards and enhance service quality.

CMDB (Configuration Management Database): Integrated into the Aurus Service Center, the CMDB is designed to help control assets, identify and solve problems, and enable better management of IT infrastructure, according to the vendor.

Qualification: The vendor states that the Aurus Service Center allows customers to directly evaluate service satisfaction through the platform, gather feedback, and improve service delivery. This feature aims to enhance customer experience and ensure continuous improvement.

Multi-Channel Support: According to the vendor, the Aurus Service Center supports various communication channels such as call center, web, and email. This allows customers to choose the most convenient way to request services and seek help, thereby enhancing accessibility and improving customer experience.

Workflow Customization: The vendor claims that the Aurus Service Center enables service providers to design and customize workflows directly within the platform. This feature aims to facilitate easy customization of services for customers and streamline service delivery processes through automation.

Partnership Opportunities: The Aurus Service Center works through certified partners who provide IT services. These partners can offer services using the ASC platform and provide training, implementation, and consulting services, according to the vendor.

Cloud-Based Solution: The entire solution of the Aurus Service Center is hosted in the cloud, allowing users to access it from anywhere, at any time. This adaptability aims to accommodate various work models and customer types, according to the vendor.

Integration with MS AD: The vendor claims that the Aurus Service Center can be integrated with Microsoft Active Directory (AD), allowing for user import or direct registration on the platform. This integration aims to streamline user management processes.

Agile Implementation: According to the vendor, the Aurus Service Center offers an agile implementation process with standard flows that allow for quick setup and user addition. Additionally, customers or the Aurus team can easily perform additional configurations, as needed.