Name: Aurus Service Center
Author: Aurus Software

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

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The Aurus Service Center is a solution designed to manage services and streamline business processes for IT service providers and companies. According to the vendor, this platform caters to businesses of varying sizes, making it suitable for IT service providers, IT departments, managed service providers (MSPs), business process outsourcing (BPO) companies, and technology companies. With its range of features and industry-specific functionalities, the Aurus Service Center aims to enhance service delivery and improve operational efficiency.

## Key Features

**Service Catalog**: According to the vendor, the Aurus Service Center allows users to define and manage service offerings within the integrated platform, streamlining and standardizing service delivery processes.

**Certified ITIL Processes**: The vendor claims that the Aurus Service Center offers ready-to-use ITIL processes, including Incident Management, Problem Management, Change Management, Service Catalog Management, Request Fulfillment Management, and CMDB. These processes are said to ensure compliance with industry standards and enhance service quality.

**CMDB (Configuration Management Database)**: Integrated into the Aurus Service Center, the CMDB is designed to help control assets, identify and solve problems, and enable better management of IT infrastructure, according to the vendor.

**Qualification**: The vendor states that the Aurus Service Center allows customers to directly evaluate service satisfaction through the platform, gather feedback, and improve service delivery. This feature aims to enhance customer experience and ensure continuous improvement.

**Multi-Channel Support**: According to the vendor, the Aurus Service Center supports various communication channels such as call center, web, and email. This allows customers to choose the most convenient way to request services and seek help, thereby enhancing accessibility and improving customer experience.

**Workflow Customization**: The vendor claims that the Aurus Service Center enables service providers to design and customize workflows directly within the platform. This feature aims to facilitate easy customization of services for customers and streamline service delivery processes through automation.

**Partnership Opportunities**: The Aurus Service Center works through certified partners who provide IT services. These partners can offer services using the ASC platform and provide training, implementation, and consulting services, according to the vendor.

**Cloud-Based Solution**: The entire solution of the Aurus Service Center is hosted in the cloud, allowing users to access it from anywhere, at any time. This adaptability aims to accommodate various work models and customer types, according to the vendor.

**Integration with MS AD**: The vendor claims that the Aurus Service Center can be integrated with Microsoft Active Directory (AD), allowing for user import or direct registration on the platform. This integration aims to streamline user management processes.

**Agile Implementation**: According to the vendor, the Aurus Service Center offers an agile implementation process with standard flows that allow for quick setup and user addition. Additionally, customers or the Aurus team can easily perform additional configurations, as needed.

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Essential

Engaged

Excellent

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Aurus Service Center

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Aurus Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Aurus Service Center

Overview

What is Aurus Service Center?