Auryc Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for Auryc are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fantastic Tool: Users highly appreciate Auryc as a fantastic tool that helps them track important metrics and understand customer behavior on their websites. Numerous reviewers have stated this sentiment, highlighting the value they find in being able to review customer sessions and analyze user behavior.

Easy and Intuitive User Interface: The easy and intuitive user interface of Auryc is praised by users who find it effortless to navigate and analyze data. This positive sentiment is shared by many reviewers, emphasizing the importance of a user-friendly platform for efficiently gaining insights and improving the customer experience.

Useful Dashboards: Auryc's various dashboards are found to be very useful in gaining valuable insights. Several users have specifically mentioned this aspect, demonstrating how these dashboards contribute to understanding user behavior and optimizing website performance.

Reviews

4 Reviews

Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations

Rating: 9 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

This tool is helpful when it comes to

creating outstanding customer journeys and optimizing revenue.

Allows customer journeys to be optimized

faster.

Manifest and emphasize what is essential

information with a visual context in all digital user interactions.

As part of our ongoing website optimization

efforts, this is useful for tracking custom events.

Pros

It is ideal for tracking user behavior and engagement.
It helps discover what works and what doesn't, as well as what can be improved.
It is a fantastic tool to discover where and why our consumers are having problems.

Cons

Despite the fact that Auryc's team is always training and guiding you through everything, there is a learning curve for novices.

Likelihood to Recommend

The session recording tool in Auryc is one of its most

useful features, as it allows you to filter by particular time frames and

traits to find people who participated in a design experiment and see how they

interact with new content.

It's worth noting that Auryc's funnel analysis makes it easy

and clear for stakeholders to see where conversion rates are falling.

We can also quickly design pop-up exit questionnaires and

collect your own data.

Male Seah Bian

Java Software Engineer in Information Technology at I2S Business Solutions (51-200 employees)

Vetted Review

2 years of experience

View profile

Great tool but onboarding required

Rating: 7 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

Auryc is the primary tool for the company to track user behavior, validate use cases and identify both potential bugs and areas of opportunity. Once our team was able to understand the tool, it was very helpful to observe specific trends. And we had a dedicated account manager who was always supportive when we had questions along the way. As a Sr. UX Designer, I would go into Auryc to watch unmoderated users click through our app, observe areas where there were clicking, track rage clicks, and heatmap the pages so I could optimize our comps.

Pros

Heat mapping.
User Flows.
Video Recording.

Cons

Reporting.
Linking with dynamic elements so that tracking universal components doesn't require additional engineering effort.
Onboarding new users.

Likelihood to Recommend

Our team did not have a dedicated person in-house who focused on building reports and analyzing user behavior. Although the platform is very good at allowing us to watch individual users and find general trends and user flows, I wish it was easier to generate automated reports that would provide regular insights or recommendations.

Verified User

Employee in Research & Development (10,001+ employees)

Vetted Review

2 years of experience

The tool provides useful and actionable insights

Rating: 9 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

We use the tool to monitor user engagement and behaviour by setting up events through the tool. The tool helps us understand the level of interaction the users have with our product and what works for the user & does not work and what could potentially be better for them.

Pros

The tool provides actionable insights with ease.
The report summary and the recorded user sessions are great.
The support team is also very responsive and helpful.

Cons

Nothing that I dislike in specific.
However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively.
The dashboard could be slightly better as too much data can be overwhelming at times.

Likelihood to Recommend

The tool provides actionable insights with ease. The report summary and the recorded user sessions are great to understand user engagement. The team is also very responsive and helpful. We use the tool to monitor user engagement and behaviour by setting up events through the tool. The tool helps us understand the level of interaction the users have with our product and what works for the user & does not work and what could potentially be better for them.

Verified User

Project Manager in Product Management (201-500 employees)

Vetted Review

1 year of experience

Auryc is a great tool for site performance and improving customer satisfaction

Rating: 10 out of 10

Incentivized

November 22, 2021

Use Cases and Deployment Scope

I use Auryc for the feedback section and screen recording. If someone leaves feedback that requires customer support we will reach out to help. We use the screen recordings to see if something on the site is not working properly. We also you the heatmaps to see the customers' journey and if the site needs to be improved to increase revenue.

Pros

Feedback collection.
Screen recordings for trouble shooting.
Heatmaps.

Cons

Clean reporting.

Likelihood to Recommend

Auryc is well suited for feedback, tracking NPS, heatmaps, troubleshooting the website.

Verified User

Manager in Customer Service (201-500 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations

Rating: 9 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

This tool is helpful when it comes to

creating outstanding customer journeys and optimizing revenue.

Allows customer journeys to be optimized

faster.

Manifest and emphasize what is essential

information with a visual context in all digital user interactions.

As part of our ongoing website optimization

efforts, this is useful for tracking custom events.

Pros

It is ideal for tracking user behavior and engagement.
It helps discover what works and what doesn't, as well as what can be improved.
It is a fantastic tool to discover where and why our consumers are having problems.

Cons

Despite the fact that Auryc's team is always training and guiding you through everything, there is a learning curve for novices.

Likelihood to Recommend

The session recording tool in Auryc is one of its most

useful features, as it allows you to filter by particular time frames and

traits to find people who participated in a design experiment and see how they

interact with new content.

It's worth noting that Auryc's funnel analysis makes it easy

and clear for stakeholders to see where conversion rates are falling.

We can also quickly design pop-up exit questionnaires and

collect your own data.

Male Seah Bian

Java Software Engineer in Information Technology at I2S Business Solutions (51-200 employees)

Vetted Review

2 years of experience

View profile