Avaya IP Office

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system. Product best addresses the needs of client, who want a system which can work in their CapEX budget and will not have high operational cost(s) compared to full cloud platforms.

• Positive - Scalability
• Negative - Contact Center rich features
• Positive - Compact
• Negative - Workforce Optimization
• Negative - Enterprise-grade Resiliency
• Positive - Flexiblity

Net2Phone, Panasonic KX NS Series and Jive

Google Workspace, Microsoft 365, Salesforce Commerce Cloud, monday CRM, Shopify

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

• Slash our telecom expense by 50% using ARS and time profile combined
• Remote Users were to stay connect with main office
• System paid for itself within two years of implementation

FortiClient, FortiAnalyzer, Microsoft 365

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

• Good and reliable - minimal downtime
• SBC provides highly secure communications

Alcatel-Lucent OXO Connect and Panasonic KX NS Series

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.

• So the biggest thing about the Avaya IP office is that it always wins. They just last forever and they run. Once you set them up, they're good to go. So our customers, once they get them, they love them. They don't have to do a lot with it. Once it's going, it's pretty self-sufficient.

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Avaya IP Office