Great all-in-one box for all your UC needs!
June 27, 2023

Great all-in-one box for all your UC needs!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with Avaya IP Office

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.
  • Scale
  • All in one box
  • Nimble
  • Flexibility
  • Compact
  • API Integration
  • Speech analytics
  • Contact centre
  • Workforce Optimization
  • Positive - Scalability
  • Negative - Contact Center rich features
  • Positive - Compact
  • Negative - Workforce Optimization
  • Negative - Enterprise-grade Resiliency
  • Positive - Flexiblity
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking.

Avaya IP Office Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
3
Directory of employee names
6
Answering rules
8
Call recording
5
Call park
10
Call screening
4
Message alerts
5
Business SMS/External Messaging
5
Online Fax
4
Voicemail Transcription
1
Mobile app for iOS
8
Mobile app for Android
7
High quality audio
7
High quality video
6
Calendar integration
8
Meeting initiation
7
Record meetings / events
7
Desktop sharing
10
Live chat
6
User authentication
4
Participant roles & permissions
5
Centralized communications management
9
Team messaging
9
Team document sharing
6
Call and meeting analytics
7