Avaya IP Office Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for Avaya IP Office are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Mobile Client Feature: Users have found the mobile client feature of the phone system very convenient for accessing contacts, sending text messages, and managing calls on their smartphones even when away from their desks. The intuitive interface has made it effortless for users to stay connected and productive while on the move.

Service Reliability and Rich Features: Reviewers have praised the system for its consistent service reliability, extensive range of features such as call rerouting and auto attendant options, and easy deployment process with reliable support services. This combination ensures a smooth communication experience for businesses of all sizes.

Flexibility for Multi-Site Setups: Customers appreciate the system's adaptability in handling multi-site setups seamlessly and integrating effectively with various CRM solutions to streamline communication processes. The flexibility allows companies to scale operations without compromising efficiency.

Reviews

14 Reviews

Videos

Avaya IP Office - Telephony Powerhouse

Rating: 9 out of 10

Incentivized

December 2, 2024

Use Cases and Deployment Scope

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

Pros

vpn phones
mobile softphone
remote voicemail access
mobile callback, allowing users to place calls from their mobile phones routed through the pbx switch.

Cons

licensing regime is not easy to understand
the deskphone feature set needs improvement
IP Office Switch should come with dual power supply for disaster recovery reasons.

Likelihood to Recommend

For the installation for SMB similar to the installation that I did it is ideal. Far less budget impacting in comparison to the much larger scaled Avaya IP Office telephony switches. The license cost if not mindful can grow expontial quite rapidly. However if you need a mix of IP phones, Digital phones, Analog Phones and varying trunk types such : SIP, T1 and Analog trunk this would be your best bet.

Samuel Gumbs

Information Technology Audit Manager in Information Technology at Andrews Memorial Hospital (51-200 employees)

Vetted Review

10 years of experience

Verified on LinkedIn

Avaya IPO Review

Rating: 7 out of 10

Incentivized

July 9, 2024

Use Cases and Deployment Scope

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

Pros

SIP calling
Digital telephony extensions
Analogue telephony extensions

Cons

The Workplace app is way behind times
Population of information between 2 Server editions is patchy
SCN Links between systems are sometimes unreliable

Likelihood to Recommend

Engineering firms and specific companies where the workforce is primarily based onsite.

Firms where old style digital or analogue telephony is either a requirement, or the only need.

Dect systems where users will need to roam across a site.

Ian Measures

Senior Engineer in Information Technology at Direct Voice and Data (11-50 employees)

Vetted Review

Reseller

10 years of experience

Phone system that does what you require with additional features

Rating: 9 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.

Pros

Phone receptionist
Fully customised

Cons

Use of desk phones
Recording access

Likelihood to Recommend

Easily editable receptionist,meaning that during office hours where we can create rules so the phone is answered or the right message gets to clients

Verified User

Advisor in Professional Services (11-50 employees)

Vetted Review

4 years of experience

Avaya IP Office

Rating: 7 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.

Pros

Call center

Cons

There are sometimes issues with audio speech paths

Likelihood to Recommend

I believe the IP Office is well suited for small business. It provides a lot of options for a reasonable investment.

Denise Maleno

Director of Accounting in Corporate at Convergent Solutions Group (11-50 employees)

Vetted Review

Reseller

3 years of experience

Avaya IP Office Review

Rating: 9 out of 10

Incentivized

September 10, 2023

Use Cases and Deployment Scope

It's a phone system. We use it to make phone calls.

Pros

It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.

Cons

I would think it would be more useful if it was more compatible with the Avaya Aura solution as opposed to being a completely different stream. That's just my opinion on that one.

Likelihood to Recommend

Well, it seems to be well-suited. A distributed office like ours, which is over a hundred people in many locations, it seems to be suited for any kind of small business. I would not see it suited for larger offices or where there are two or more large locations. It does work in that area, but I don't think it's as well suited for anywhere over 500 to a thousand people.

Verified User

Engineer (51-200 employees)

Vetted Review

4 years of experience

Avaya IP Office Review

Rating: 10 out of 10

Incentivized

September 10, 2023

Use Cases and Deployment Scope

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.

Pros

So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.

Cons

So room for improvement would definitely be, probably, the mobile client is kind of glitchy sometimes, so definitely could be improved to make it a little more reliable.

Likelihood to Recommend

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Nathan Burgess

Territory Manager in Sales at AT&T (10,001+ employees)

Vetted Review

Reseller

8 years of experience

Great all-in-one box for all your UC needs!

Rating: 8 out of 10

Incentivized

June 27, 2023

Use Cases and Deployment Scope

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system. Product best addresses the needs of client, who want a system which can work in their CapEX budget and will not have high operational cost(s) compared to full cloud platforms.

Pros

Scale
All in one box
Nimble
Flexibility
Compact

Cons

API Integration
Speech analytics
Contact centre
Workforce Optimization

Likelihood to Recommend

Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking. Less appropriate for a client who wants no physical hardware on site.

Verified User

Engineer in Sales (51-200 employees)

Vetted Review

Reseller

3 years of experience

Avaya IP Office from CALA perspective

Rating: 8 out of 10

Incentivized

June 27, 2023

Use Cases and Deployment Scope

It is our lead product for on-premise communications for our small to medium-business market segment.

Pros

Reliable communications
Good feature set
Easy to deploy and support

Cons

It needs a true cloud offer for my region in CALA.

Likelihood to Recommend

It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.

Shawn Knight

Product Manager at Cable & Wireless Communications (1001-5000 employees)

Vetted Review

Reseller

15 years of experience

View profile

Why Avaya IP Office makes sense

Rating: 10 out of 10

Incentivized

June 27, 2023

Use Cases and Deployment Scope

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Pros

Feature set
Gradual migration
Maintenance

Cons

Customer Service

Likelihood to Recommend

I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.

Kristina Hawthorne

Avaya Sr. Field Engineer at Entre Computer Solutions (11-50 employees)

Vetted Review

Reseller

19 years of experience