Avaya IP Office - Telephony Powerhouse
Use Cases and Deployment Scope
I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.
Pros
- vpn phones
- mobile softphone
- remote voicemail access
- mobile callback, allowing users to place calls from their mobile phones routed through the pbx switch.
Cons
- licensing regime is not easy to understand
- the deskphone feature set needs improvement
- IP Office Switch should come with dual power supply for disaster recovery reasons.
Likelihood to Recommend
For the installation for SMB similar to the installation that I did it is ideal. Far less budget impacting in comparison to the much larger scaled Avaya IP Office telephony switches. The license cost if not mindful can grow expontial quite rapidly. However if you need a mix of IP phones, Digital phones, Analog Phones and varying trunk types such : SIP, T1 and Analog trunk this would be your best bet.
