Avaya IP Office Reviews and Ratings

Use Cases and Deployment Scope

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

Likelihood to Recommend

For the installation for SMB similar to the installation that I did it is ideal. Far less budget impacting in comparison to the much larger scaled Avaya IP Office telephony switches. The license cost if not mindful can grow expontial quite rapidly. However if you need a mix of IP phones, Digital phones, Analog Phones and varying trunk types such : SIP, T1 and Analog trunk this would be your best bet.

Use Cases and Deployment Scope

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

Likelihood to Recommend

Engineering firms and specific companies where the workforce is primarily based onsite.

Firms where old style digital or analogue telephony is either a requirement, or the only need.

Dect systems where users will need to roam across a site.

Use Cases and Deployment Scope

We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.

Likelihood to Recommend

Easily editable receptionist,meaning that during office hours where we can create rules so the phone is answered or the right message gets to clients

Use Cases and Deployment Scope

The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.

Likelihood to Recommend

I believe the IP Office is well suited for small business. It provides a lot of options for a reasonable investment.

Use Cases and Deployment Scope

It's a phone system. We use it to make phone calls.

Likelihood to Recommend

Well, it seems to be well-suited. A distributed office like ours, which is over a hundred people in many locations, it seems to be suited for any kind of small business. I would not see it suited for larger offices or where there are two or more large locations. It does work in that area, but I don't think it's as well suited for anywhere over 500 to a thousand people.

Use Cases and Deployment Scope

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.

Likelihood to Recommend

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Use Cases and Deployment Scope

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system. Product best addresses the needs of client, who want a system which can work in their CapEX budget and will not have high operational cost(s) compared to full cloud platforms.

Likelihood to Recommend

Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking. Less appropriate for a client who wants no physical hardware on site.

Use Cases and Deployment Scope

It is our lead product for on-premise communications for our small to medium-business market segment.

Likelihood to Recommend

It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.

Use Cases and Deployment Scope

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Likelihood to Recommend

I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.

Use Cases and Deployment Scope

Easy to use, easy to setup and sync for multiple locations.

Likelihood to Recommend

Small Site, Multi Locations, Not well for Large Deployments or remote workers.