Chose Genesys Cloud CX
Simple. Genesys Cloud has everything in one product.
Product | Rating | Most Used By | Product Summary | Starting Price |
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AWS Chatbot | N/A | AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
AWS Chatbot | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
AWS Chatbot | Genesys Cloud CX | |
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Considered Both Products | AWS Chatbot No answer on this topic | Genesys Cloud CX |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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AWS Chatbot | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AWS Chatbot | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (407 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
AWS Chatbot | Genesys Cloud CX | |
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Likelihood to Recommend | Amazon AWS No answers on this topic | Genesys |
Pros | Amazon AWS No answers on this topic | Genesys |
Cons | Amazon AWS No answers on this topic | Genesys |
Likelihood to Renew | Amazon AWS No answers on this topic | Genesys |
Usability | Amazon AWS No answers on this topic | Genesys |
Reliability and Availability | Amazon AWS No answers on this topic | Genesys |
Performance | Amazon AWS No answers on this topic | Genesys |
Support Rating | Amazon AWS No answers on this topic | Genesys |
In-Person Training | Amazon AWS No answers on this topic | Genesys |
Online Training | Amazon AWS No answers on this topic | Genesys |
Implementation Rating | Amazon AWS No answers on this topic | Genesys |
Alternatives Considered | Amazon AWS No answers on this topic | Genesys |
Contract Terms and Pricing Model | Amazon AWS No answers on this topic | Genesys |
Scalability | Amazon AWS No answers on this topic | Genesys |
Professional Services | Amazon AWS No answers on this topic | Genesys |
Return on Investment | Amazon AWS No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |