Axcient x360Cloud Reviews & Insights

Score7.9 out of 10

23 Reviews and Ratings

Community insights

TrustRadius Insights for Axcient x360Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Quick and Responsive Support: Users have consistently praised the quick and responsive support provided by the product. This aspect of the product has been highly appreciated by many reviewers, as it allows them to easily resolve any issues they encounter.

Easy-to-Use Tools with High Success Rate: The tools offered by the product are widely regarded as easy to use, with a high success rate in achieving desired outcomes. Customers find these tools intuitive and user-friendly, allowing them to navigate and utilize all features without difficulty. Additionally, the availability of good support further enhances the overall experience.

Elastic Nature and Reliable Support: One of the key advantages highlighted by users is the elastic nature of the product. It works reliably most of the time, providing a robust backup solution for organizations. In case any issues do arise, customers appreciate having reliable support available to help them promptly resolve any problems that may occur.

Axcient x360Cloud Reviews

4 Reviews

Axcient x360Cloud Review

Rating: 7 out of 10

Incentivized

September 9, 2025

Use Cases and Deployment Scope

We use Axcient x360Cloud as our primary backup for Microsoft emails as well as Sharepoint.

The problem it addresses is that if an email is compromised and an attacker deletes everything we have a point of return as well as if some other bad actor such as a terminated employee.

Pros

Simple and easy to use UI
Does what it needs to do
Support if relatively fast

Cons

Live chat support is not available for all products
Support will sometimes take a while and bounce around to multiple teams and people
Search functionality is lacking and confusing

Likelihood to Recommend

Axcient x360Cloud is a good product if a backup solutions is needed for 365 products.
If the backup is constantly being used and restores need to happen frequently I can see how Axcient x360Cloud could be annoying as the search functionality is lacking.
It is also difficult to find specific files or emails as well as subfolders.

Justin Wong

Support Technician in Information Technology at Rational Business Solutions Inc (1-10 employees)

Vetted Review

3 years of experience

Cloud backups done right

Rating: 10 out of 10

Incentivized

November 30, 2022

Use Cases and Deployment Scope

We manage the IT for 50 companies who use Office 365 with Axcient x360Cloud. Most companies are unaware that Microsoft's retention policies aren't a backup and this is where Axcient fits in. We've had many occasions where we've needed to restore snapshots to recover emails from users who have left the company, etc. x360 Cloud gives us as administrators and clients the peace of mind that all their 365 cloud data is being backed up and easily recoverable if and when required.

Pros

Good visibility over backup status and protected users and data
Audit log activity information
Support requests
Smart Search
Reports

Cons

Smart Search - Filter by collection doesn't always show all the folders

Likelihood to Recommend

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Verified User

Consultant in Information Technology (11-50 employees)

Vetted Review

1 year of experience

A good value

Rating: 9 out of 10

November 30, 2022

Use Cases and Deployment Scope

Axcient x360Recover has provided a great service for our customers through the ability to backup and restore cloud documents.

Pros

Backup
Restore
Customer Service

Cons

Improvements in ticket resolution
Improvements in website/portal functionality

Likelihood to Recommend

I have always had good service with Axcient x360Recover and have only had to reach out to them on a couple of occasions.

Jerry Harper

CEO (Chief Executive Officer) in Corporate at Lodestar Technology Inc (1-10 employees)

Vetted Review

2 years of experience

x360 cloud is a solid solution but needs one big feature to stand out

Rating: 8 out of 10

Incentivized

April 27, 2022

Use Cases and Deployment Scope

We did a extensive POC and ultimately decided to not completely migrate over to Axcient x360Cloud due to one major issue we had which was the lack of daily backup verification meaning that the back up that was taken is not verified working daily as it is with some other vendors however most of the other toolset impressed us quite a bit and we deployed on a few different solutions.

Pros

Service Options
Bring your own hardware
pricing was some of the most competitive

Cons

Nightly backup boot verification

Likelihood to Recommend

If you are not looking for the daily backup boot verification for security purposes then the Axcient x360Cloud solution is great. The team I would with was top notch and they definitely went above and beyond. I would say all the backup solutions Axcient x360Cloud offers is some of the best in the business.

Dustin Blount

Operations Manager in Information Technology at Coulee Tech (11-50 employees)

Vetted Review

1 year of experience

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