Axcient x360Cloud Review
September 09, 2025

Axcient x360Cloud Review

Justin Wong | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Axcient x360Cloud

We use Axcient x360Cloud as our primary backup for Microsoft emails as well as Sharepoint.

The problem it addresses is that if an email is compromised and an attacker deletes everything we have a point of return as well as if some other bad actor such as a terminated employee.

Pros

  • Simple and easy to use UI
  • Does what it needs to do
  • Support if relatively fast

Cons

  • Live chat support is not available for all products
  • Support will sometimes take a while and bounce around to multiple teams and people
  • Search functionality is lacking and confusing
  • Allows to charge customers a fee as we have a backup
  • Allows us to recover files in disaster recovery scenarios which has allowed us to garner a lot of praise
  • Adds additional maintenance as we have to check if backups are working routinely
This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.
We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.

Do you think Axcient x360Cloud delivers good value for the price?

Yes

Are you happy with Axcient x360Cloud's feature set?

Yes

Did Axcient x360Cloud live up to sales and marketing promises?

Yes

Did implementation of Axcient x360Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Axcient x360Cloud again?

Yes

Axcient x360Cloud is a good product if a backup solutions is needed for 365 products.
If the backup is constantly being used and restores need to happen frequently I can see how Axcient x360Cloud could be annoying as the search functionality is lacking.
It is also difficult to find specific files or emails as well as subfolders.

Axcient x360Cloud Feature Ratings

Management dashboard
5
Retention options
5
Encryption
5
Operational reporting and analytics
5
Malware protection
5
Ransomware Recovery
5
SaaS Product Integration
5
Multiple Data Restoration Options
5
Data Auditing and Search
5
Data Storage in the Cloud or On-Premises
5

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