#1 most frequent
United States of America
100.0%4 installations of 4
What is Axcient x360Cloud?
Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.
Categories & Use Cases
Top Performing Features
Management dashboard
Web-based dashboard allowing configuration and monitoring of all backups
Category average: 8.3
Retention options
Provision of best-practice and customizable retention policies with reporting
Category average: 8.7
Encryption
Data encryption to ensure that data is safe while being backed-up
Category average: 8.4
Areas for Improvement
Data Auditing and Search
eDiscovery capabilities for searching and managing stored data
Category average: 7.8
Data Storage in the Cloud or On-Premises
Backed up data may be stored on-premises or in the cloud
Category average: 8.5
Ransomware Recovery
The ability to recovery data in a timely manner after a ransomware attack
Category average: 8
Axcient x360Cloud Review
Use Cases and Deployment Scope
We use Axcient x360Cloud as our primary backup for Microsoft emails as well as Sharepoint.
The problem it addresses is that if an email is compromised and an attacker deletes everything we have a point of return as well as if some other bad actor such as a terminated employee.
The problem it addresses is that if an email is compromised and an attacker deletes everything we have a point of return as well as if some other bad actor such as a terminated employee.
Pros
- Simple and easy to use UI
- Does what it needs to do
- Support if relatively fast
Cons
- Live chat support is not available for all products
- Support will sometimes take a while and bounce around to multiple teams and people
- Search functionality is lacking and confusing
Return on Investment
- Allows to charge customers a fee as we have a backup
- Allows us to recover files in disaster recovery scenarios which has allowed us to garner a lot of praise
- Adds additional maintenance as we have to check if backups are working routinely
Usability
Alternatives Considered
Datto Endpoint Backup
Other Software Used
Datto RMM, Datto Endpoint Backup, Microsoft 365, Microsoft Azure
A good value
Use Cases and Deployment Scope
Axcient x360Recover has provided a great service for our customers through the ability to backup and restore cloud documents.
Pros
- Backup
- Restore
- Customer Service
Cons
- Improvements in ticket resolution
- Improvements in website/portal functionality
Return on Investment
- I have been able to recover customer files 100% of the time
- Error messages are an issue and can take extended period of time to resolve
Alternatives Considered
Axcient x360Cloud
Other Software Used
Datto RMM, SyncroMSP, QuickBooks Desktop Pro
x360 cloud is a solid solution but needs one big feature to stand out
Use Cases and Deployment Scope
We did a extensive POC and ultimately decided to not completely migrate over to Axcient x360Cloud due to one major issue we had which was the lack of daily backup verification meaning that the back up that was taken is not verified working daily as it is with some other vendors however most of the other toolset impressed us quite a bit and we deployed on a few different solutions.
Pros
- Service Options
- Bring your own hardware
- pricing was some of the most competitive
Cons
- Nightly backup boot verification
Most Important Features
- Reliability
- Service Options
- Competitive Pricing
Return on Investment
- Competitive pricing for MSP's
- Client support was top notch and they insured we were able to implement quickly
- Agent deployment was simple and smoth
Alternatives Considered
Datto Backupify, Datto Cloud Continuity and Unitrends Data Center Backup and Recovery
Cloud backups done right
Use Cases and Deployment Scope
We manage the IT for 50 companies who use Office 365 with Axcient x360Cloud. Most companies are unaware that Microsoft's retention policies aren't a backup and this is where Axcient fits in. We've had many occasions where we've needed to restore snapshots to recover emails from users who have left the company, etc. x360 Cloud gives us as administrators and clients the peace of mind that all their 365 cloud data is being backed up and easily recoverable if and when required.
Pros
- Good visibility over backup status and protected users and data
- Audit log activity information
- Support requests
- Smart Search
- Reports
Cons
- Smart Search - Filter by collection doesn't always show all the folders
Return on Investment
- Compared to the previous vendor, Axcient is saving us $1,000 per month and providing better value
Alternatives Considered
CodeTwo Backup and ShadowProtect from StorageCraft
Other Software Used
Microsoft Defender for Cloud, Microsoft Defender for Cloud Apps, Microsoft 365
