Basware Procure-to-Pay Reviews and Ratings

Rating: 7.7 out of 10

Score

7.7 out of 10

Community insights

TrustRadius Insights for Basware Procure-to-Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast and reliable performance: Many users have praised Basware for its fast and reliable performance, with very rare downtime during their usage. They appreciate the efficiency of the system, allowing them to process invoices quickly and easily.

Great customer support: The great support team at Basware has been commended by several users for addressing their needs in a timely and efficient manner. Customers appreciate the excellent customer service provided by Basware, as well as their willingness to work closely with them for any customizations required.

Intuitive interface: Users find Basware's software interface to be clear and intuitive, making it easy to navigate and understand. They appreciate being able to see the entire history of what happened to an invoice without any confusion or difficulty.

Reviews

6 Reviews

Basware Purchase to Pay is my essential tool at work that I am delighted to use

Rating: 8 out of 10

Incentivized

April 23, 2020

Use Cases and Deployment Scope

Basware Purchase to Pay is a main tool used in my organization in Payables department. I have been a frequent user for more than 3 years now and I must admit that it is such a great software for processing invoices with clear interface that is really friendly for the end-user. It allows my team to process unpaid invoices efficiently, and if any error occurs along the process - to be able to verify it quickly. The team that I work in processes around 2000 invoices on a monthly basis (the biggest one in the AP) and everything works really well.

Pros

Clear and intuitive software interface.
Easy to see the entire history of what happened to invoice.
Good integration with ERP system.

Cons

Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
Sometimes but relatively rarely the program opens slowly.
In rare instances the program freezes and needs to be restarted.

Likelihood to Recommend

I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.

Verified User

Professional in Finance and Accounting (10,001+ employees)

Vetted Review

3 years of experience

My experience with Basware

Rating: 8 out of 10

Incentivized

July 23, 2014

Use Cases and Deployment Scope

We used it for some of our day to day accounting, but it was mostly utilized by our Accounts Payable department. We had numerous companies giving presentations of why their software is the best and we picked Basware. That should speak for itself. It was easy to implement and easy to navigate.

Pros

Easy
Not buggy like a lot of software out there

Cons

None that I can think of

Likelihood to Recommend

We really liked the customer service. You could just call them up with a problem and they would stay on the phone to work with you to fix the problem.

Verified User

Account Manager in Corporate (201-500 employees)

Vetted Review

4 years of experience

I wouldn't suggest it.

Rating: 1 out of 10

Incentivized

July 23, 2014

Use Cases and Deployment Scope

Basware is used to assist in the purchasing process. We use the software to go through electronic approvals of purchasing and processing invoices for the properties. It makes the process standard across centers, however, I feel it is antiquated and needs many more steps than necessary for the process. Overall, I have a negative impression of it.

Cons

Antiquated
Fails
Unnecessary

Likelihood to Recommend

It makes everything trackable, which I suppose is good.

Verified User

General Manager (5001-10,000 employees)

Vetted Review

1 year of experience

Basware

Rating: 4 out of 10

Incentivized

July 21, 2014

Use Cases and Deployment Scope

I have been the main support person and key implementer for Basware. Basware is used by all departments across all 16 global sites around world. Basware helps us to implement a paper free invoice system across globe.

Pros

Light Application works very well
Work Flow management very nice
Allows multiples system to work well

Cons

Application Bugs
Support is horrible
Expensive application

Likelihood to Recommend

How many users ?

What is largest invoice image size that will get uploaded?

How many sites are there for user access to Basware?

Which systems will feed invoices ? e.g. Kofax ?

Which system will get data from invoice ? e.g. Navision, Geneva, Kofax

Which type of basware clients will be used by users?

What is bandwidth between each site?

Umang Bhavsar

Vice President in Information Technology at Oaktree Capital Management (1001-5000 employees)

Vetted Review

6 years of experience

Easy and Simple Invoice Processing Tool

Rating: 5 out of 10

Incentivized

July 18, 2014

Use Cases and Deployment Scope

We use Basware for invoice Processing. Received invoices are scanned into the system and used to match up the invoices with the related purchase orders. We also use Basware as a workflow tool for the purpose of coding and approving any invoices that are unrelated to Purchase Orders.

Pros

It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites
The system is extremely easy to use as there are only a few steps required for complete processing of invoices
The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy
Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention

Cons

There needs to be an easier way to view past invoices as the current method requires that you select from the pull-down menu each and every time
Instructions for the more commonly used features should be available within the program itself rather than having to search the online help index in order to find this information (bubble pop ups would be nice)
More functionality should be build into the invoice processing system (you should be able to forward via email, include screenshots, etc)

Likelihood to Recommend

The system works well as an inter-company work-flow tool. Very helpful when and for invoice processing requires involvement across several different departments.

Verified User

Administrative Assistant in Sales (1001-5000 employees)

Vetted Review

6 years of experience

Basware - AP Invoice Workflow Process Leader

Rating: 10 out of 10

Incentivized

July 18, 2014

Use Cases and Deployment Scope

We use Basware to initiate the workflow of accounts payable invoices. We upload invoices, start the workflow process to ensure review, coding and approval. We then transfer the invoices to our payment database for processing. We process anywhere from 500 to 750 invoices per month. The software is easy for all users.

Pros

Basware is fast and reliable. Very rare down time during the time we've been using it.
Great support team. Our needs were addressed timely and efficiently.
Basware provides us with great customer service. We have had many modifications to our specific needs and Basware worked well with us for our customizations.

Cons

Basware should provide an annual disk or upload of all invoice images added to the system.

Likelihood to Recommend

Suitability depends on timing of implementation and customization needs of the client.

Iliana Anthimiades

Accounts Payable Manager in Finance and Accounting at Truven Health Analytics (1001-5000 employees)

Vetted Review

1 year of experience

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