BetterCloud Reviews and Ratings

Use Cases and Deployment Scope

BetterCloud allows us to automate tasks that would otherwise take three fulltime employees to execute each month. The SaaSOPS management platform allows to save on Google Licensing costs as we delegate administrative access thru the platform rather than using additional privileged accounts. BetterCloud also allows us to integrate different Saas Platforms to facilitate actions within each of the Apps, simplifying and correlating actions related to user access.

Likelihood to Recommend

BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.

Use Cases and Deployment Scope

In the retail industry, turnover is high. By using Bettercloud's ability to create custom workflows, we have realized the time-savings equivalent to two or more full time positions by automating offboarding and rehire steps.

The robust ability of Bettercloud to audit, investigate, and modify Google Drive files has been absolutely invaluable and unrivaled, as we have analyzed and tested many products of the same nature.

Likelihood to Recommend

If you have the need for the ability to find Google Drive files based on a comprehensive list of file or folder attributes and when found, the ability to take action on access and sharing settings right then and there, Bettercloud is invaluable

Bettercloud may be less appropriate for tighter budgets.

Use Cases and Deployment Scope

We use Bettercloud currently and have used it for years to facilitate offboarding and deprovisioning of G-Suite user accounts. We use it to setup auto-replies, and inheritance of the off-boarded user's Google products (Drive, Groups, Calendars) to another user. We do not use it for onboarding: we use an on-prem app to create users and sync that information to G-Suite, Azure, and local AD. That information appears in Bettercloud automatically as it syncs with our domain.

We are trying to use Bettercloud to automate on/offboarding of new hires/terminations, but Betterclouds integration with Workday does not include the ability to create a username/email address in the very common first initial, lastname @ domain.com. This is a very frustrating situation because we want HR to be able to dictate who is and isn't an active user based on their employment status. This means Workday would be the source of truth in terms of "should a user have access to company services/data," while not necessarily being the source of truth for "what does this specific user have access to?" We can handle that with titles from Workday and security groups from Azure. It's kind of ridiculous that the Workday integration can't create a user based on the first initial when the first name string exists. This seems like a simple engineering change to the integration that Bettercloud has little interest in doing. It's also surprising that other clients have no asked for this because it means the clients are doing more work to stick to years-long and firmly established naming convention for hires.

Likelihood to Recommend

The manual deprovisioning and permissions management Bettercloud provides is really good. The state of workflow automations however is not where it needs to be, particularly if we can't use those workflows to automate user creation using not just our default username/email convention, but one that is very common across most organizations.

Use Cases and Deployment Scope

We primarily use BetterCloud to automate our onboarding and offboarding processes. Our normal offboarding process would take 15-30 minutes (per person) if we didn't have BetterCloud workflows in place. The product itself saves our team a ton of time with its ability to automate day-to-day tasks. The overall UI is incredibly easy to use in comparison to other similar products. There are a number of integrations that BetterCloud offers and they are continuously adding more applications in their integration center. Whatever app your business is using, BetterCloud likely already built the integration so that you can create workflows for that app.

Likelihood to Recommend

BetterCloud is appropriate for companies that have the budget to afford a tool like this. It wouldn't make sense for smaller businesses (0-500 employees) to purchase and utilize this tool, especially if they're slow to grow their staff. BetterCloud is definitely for companies with more than 500+ employees and for teams that really need to automate their processes.

Use Cases and Deployment Scope

We integrate Bettercloud with Google for use in onboarding and offboarding accounts. It is utilized for group movement in Google via work flow mmanagement. We have used it to automate and save thousands of hours of manual user processing. Within education both staff and studnets move schools and change not only their location but also email groups, calendar shares, document shares, etc. THe workflows allow us to automate this function.

Likelihood to Recommend

Automation of the adding and removing of accounts from Google groups is our biggest time and resource saver. This runs constantly. Additionally, the workflows allow us to tailor email messsages to supervisors or users to provide information about the process that has occurred and give them links to additional information. All automated.

Use Cases and Deployment Scope

Provision and deprovision email account users

Manage data loss prevention and email security policies

Likelihood to Recommend

Well suited for automating the onboarding of Google Workspace user accounts. The enablement of "workflows" allows for triggering the automatic run of basic tasks such as assigning a license or emailing the new user.

Less appropriate for managing shared external contacts in the Google Workspace environment. THis feature was available but is no longer an option.

Use Cases and Deployment Scope

We use BetterCloud for both Google Workspace automation and reporting/auditing specific Google Apps. There are many features missing from Google Workspace that only BetterCloud can do (or using Google API directly) can do. Reinstead of reinventing the wheel and building in-house solutions, it's much cheaper and more efficient to use BetterCloud and their massive databases for Google Workspace. And it doesn't require any Google API coding experience, so a non-dev team can use Domain-Wide Delegation tools.

We use it for many things, including:

<ul><li>Assigning delegates</li><li>Bulk assigning email signatures and forward</li><li>Automated offboarding of Google accounts</li><li>Auditing Google Group licenses</li><li>Auditing Google Drive files and taking ownership of specific files</li></ul>

Likelihood to Recommend

Google Workspace Admin Console is pretty lacking in many sections, especially without Bulk update tools for Groups and Email. There are many scenarios where you need a dev team to code scripts to perform updates on users using Domain-Wide Delegation permissions. There is no other option.

BetterCloud is a tool that does that for you with a GUI dashboard, and that's where it excels. It allows a Service Desk team with no coding experience to manage all the parts that Admin Console is missing, like delegates and Drive auditing.

Use Cases and Deployment Scope

Bettercloud is great for folks who need more management features for their cloud tools. It has a ton of great GSuite tools that are typically only available via the api (Delegation is the big one).

Likelihood to Recommend

I think it is a great tool to assist your IT team manage their cloud tools. Helps you do a lot of GSuite functions in the background that are normally locked behind api calls. It is an expensive platform the more users you have so keep that in mind.

Use Cases and Deployment Scope

Currently, BetterCloud is being used by our IT teams to automate onboarding and offboarding procedures and to kick off other one-off automation that makes things easier for the team. Using the built-in integrations for Slack, Salesforce, Google Workspace, Zoom, DUO, Offce 365, our IT team is able to seamlessly onboard classes of 30+ new hires. Using those same integrations, they are able to securely offboard terminated employees and send notifications to all relevant stakeholders that the process has been completed.

It is also being utilized by our security team to implement DLP security policies in place for Drive, Slack, Microsoft Office, and to set up alerting around a particular security events.

Likelihood to Recommend

Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.

Use Cases and Deployment Scope

BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.

Likelihood to Recommend

BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.