BetterCloud really lives up to the name.
September 28, 2019

BetterCloud really lives up to the name.

Tristan Dobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with BetterCloud

BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.

Pros

  • Automated and bulk administration tools allow admins to spend less time managing based on signals and more time working on important new things.
  • Drive reporting allows for content-based scanning of G Suite Google Drive to empower admins.
  • SaaS automation not only allows admins to build workflows and carry out actions in multiple pre-connected systems, but also allows admins to connect systems via API. It's very extensible.

Cons

  • The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
  • Documentation can be improved. The written documentation for workflows and API are a little tough to follow.
  • BetterCloud has allowed admins to spend less time responding to requests, onboarding/offboarding, and investigating. This has freed them up to spend more time on new developments.
  • Our developers now spend less time building internal applications and bridge scripts that are meant to tie multiple SaaS platforms together. BetterCloud has provided a central platform by which we can automate many of our common tasks.
BetterCloud exists as a unique product that doesn't directly compete with many other products or companies. It does handle user management, policy management, security and compliance, and more but other products don't tie things together the same way that Bettercloud does. It doesn't provide SSO (like Okta) and doesn't provide network-layer security (like Netskope) but it does offer a way to tie identity and security together.
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.

Do you think BetterCloud delivers good value for the price?

Yes

Are you happy with BetterCloud's feature set?

Yes

Did BetterCloud live up to sales and marketing promises?

Yes

Did implementation of BetterCloud go as expected?

Yes

Would you buy BetterCloud again?

Yes

BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.

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