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Billtrust

Score7 out of 10

18 Reviews and Ratings

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What is Billtrust?

The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.

Categories & Use Cases

Reviews

What users are saying about Billtrust.
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Billtrust offers user-friendly portal for dealers to post payments

Incentivized
Lisa Burns
Territory Credit Manager in Finance and Accounting at Excel Industries Inc (501-1000 employees employees)

Pros

  • User-friendly.
  • Quick on-boarding for dealers to use.

Cons

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.

Most Important Features

  • Seeing what the customer sees when they are logged in to post a payment. Makes it a lot easier to walk through and get them used to using the portal.

Return on Investment

  • It allows us to receive payments from dealers direct from their bank accounts and not have to process as many check payments in the mail.

Other Software Used

TermSync

Usability

Billtrust - worth a look if you send more than 100 invoices a day

Incentivized
John HeinzelView profile
Manager, Business Systems in Information Technology at Revere Electric Supply (201-500 employees employees)

Pros

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.

Cons

  • The on-invoice marketing of eInvoice Connect provides enough information for anyone that obtains an invoice to create an account and change the method of receiving invoices. This hasn't caused a problem that we know of, but the possibility exists.
  • They should have a set of alarms - email notifications to a set address when something goes wrong, like if one of our customers signs up for eInvoice Connect, sets their delivery option to online only, but then never logs in.

Return on Investment

  • Since we've been using Billtrust for 15 years, it's hard to know what the ROI would be were we to convert now.
  • However, we would incur a great expense if we were to try going without Billtrust now. We would have the expense of postage, land-lines for faxing, and extra server capacity for mass emails, especially at month-end when we send statements.

Billtrust...you take the good, you take the bad

Incentivized
Jill LiegghioView profile
Accounts Payable Manager in Finance and Accounting at Barton Malow Company (1001-5000 employees employees)

Pros

  • It allows customers to pull past / missed invoices for review and payment.
  • It can work well to track open amounts on the account.
  • It allows us to pay our invoice online through a p-card, which helps increase our potential rebate with our bank.
  • It has a feature that allows you to make notes about the invoice so you can track what actions have taken place.

Cons

  • Anyone in our organization can create an account for a vendor with Billtrust. The upside.easy to set up. The downside.invoices stop going through the usual channels and only go to this person. Also, if they leave the company, it's tough to gain access to the account to allow central management.
  • Invoices showed as open in the software may not be accessible. It doesn't seem like the AR departments scrub the data, so our group has had to manipulate the data manually.
  • Invoices do not always automatically move to paid when a payment is made online. We discovered this by making a duplicate payment on a group of invoices.

Return on Investment

  • We are currently using it to reconcile two large vendor accounts.
  • We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
  • The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.

Alternatives Considered

Taulia

Partnerships that Payoff for your Business

Incentivized
Candace HooverView profile
Billing Administrator in Finance and Accounting at MAWSA (11-50 employees employees)

Pros

  • The payment portal is of the highest security, giving our participating customers piece of mind.
  • By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
  • Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
  • Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
  • If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.

Cons

  • Some of the best packages offered are pricier than are affordable by a small municipal entity; however, there are affordable options available to help proliferate success.
  • There are multiple packages, with multiple tiers of service. It allows for products to be offered for one package over another. I believe a simplification to one product with purchase in/out tiers would be more streamlined and flexible.

Return on Investment

  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully

Billtrust - Basic solution good for any invoice-based business

Incentivized
Verified User
Project Manager in Information Technology (201-500 employees employees)

Pros

  • Implementation - Billtrust was relatively easy to implement, and there were guiding resources that assisted me during the process. Getting every branch spun up was relatively simple.
  • Payment Status - Billtrust provided actual payment status for each customer, and having a payment route to the correct bank account by the store was automated. There was no reconciliation needed with that.

Cons

  • UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
  • Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.

Return on Investment

  • Billtrust decreased our collections balance and helped many customers get out of the red. In turn, that decreased our legal fees and increased our cash on hand.
  • Billtrust helped our customers by offering a customer portal where they could log in to see their invoices and pay them. This saved a lot of time for our sales reps, who didn't spend their day helping customers get their invoices and pay.

Alternatives Considered

Stripe

Other Software Used

Jira Software, Slack, Atlassian Confluence

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