Billtrust - Basic solution good for any invoice-based business
February 08, 2020

Billtrust - Basic solution good for any invoice-based business

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Billtrust

Billtrust was implemented as a holistic solution to provide online bill receipt and payment solutions to customers nationwide across all our stores. Each branch store had employees that utilized Billtrust as a source of truth for customer balance and invoice payment status. At HQ, employees used Billtrust for reporting and accounting reconciliation purposes. Before that, reconciling customer payments was very manual at each store, and there was no online way for a customer to pay their invoices. Billtrust solved that.
  • Implementation - Billtrust was relatively easy to implement, and there were guiding resources that assisted me during the process. Getting every branch spun up was relatively simple.
  • Payment Status - Billtrust provided actual payment status for each customer, and having a payment route to the correct bank account by the store was automated. There was no reconciliation needed with that.
  • UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
  • Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.
  • Billtrust decreased our collections balance and helped many customers get out of the red. In turn, that decreased our legal fees and increased our cash on hand.
  • Billtrust helped our customers by offering a customer portal where they could log in to see their invoices and pay them. This saved a lot of time for our sales reps, who didn't spend their day helping customers get their invoices and pay.
  • Stripe
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
They got back promptly on every ticket we needed. They were friendly and usually helped us solve the problem. However, there were times when it was clear they just sent a support article back instead of seeking to understand the root of more complex issues that our users had.

Do you think Billtrust delivers good value for the price?

Not sure

Are you happy with Billtrust's feature set?

Yes

Did Billtrust live up to sales and marketing promises?

Yes

Did implementation of Billtrust go as expected?

Yes

Would you buy Billtrust again?

Yes

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.