Bitrix24 Reviews and Ratings

Use Cases and Deployment Scope

Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where there is constant acquisition of new customers (1 time customer lifetime value). Bitrix24 empowered us the drive greater revenues through referrals as well as new customer acquisitions. The overall tactical uses are (1) addition and dynamic updation of leads (2) dynamic assessment of lead handling on both fronts - sales and marketing. It is central to weekly and monthly review meetings where aggregate pipeline data are available for tracking marketing ROI and individual, office-wise and country-wise sales handling (3) At a more strategic level, it also enables decision making on core products to focus on. A recent meeting clearly indicated a trend (backed by marketing investment sync as well) where certain service lines were clearly seen growing faster and accordingly a decision on investing was made within 2 weeks (4) It is also useful managing collection data and ensuring no missed payments (5) Overall a very flexible system that can be tailored to specific requirements

Likelihood to Recommend

It comes very recommended to mid to large sized businesses - especially B2C businesses. It is especially useful for managing multi-location businesses including ones with remote workers. While my focus was mainly sales and marketing functions (for client consultations and servicing), I also noticed many other features supporting central knowledge management, accounting and operations. My only blind spot currently is email marketing where I am yet to know how well this tool performs. So this is the caveat of my response and reader discretion is advised. Thanks

Use Cases and Deployment Scope

I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsourcer within a company with a large number of employees, on average there are 1000 employees online on Bitrix every day, carrying out all data processing and controlling all scheduling and tasks to be resolved within deadlines.

Likelihood to Recommend

The application becomes viable in all sectors where people need control of service, scheduling, quality control of service, I see that large, medium and small companies can benefit from the quality of services offered by Bitrix. It may not be ideal for one or two people to work together and use the application as the value of the most basic plan and its launched features, in my opinion, are not worth it.

Use Cases and Deployment Scope

Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from using multiple tools. With Bitrix24, teams can save valuable time and energy by accessing all the necessary features from a single platform, eliminating the need to switch between various applications. This integration not only streamlines workflows but also ensures that critical project information and discussions are readily available. Consequently, this enhances the decision-making process and promotes more efficient collaboration throughout the organization.

Likelihood to Recommend

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Use Cases and Deployment Scope

Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.

Likelihood to Recommend

Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

Use Cases and Deployment Scope

Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our marketing campaigns, prospects and negotiations, quotes, and invoices.

Likelihood to Recommend

Bitrix24 is perfect for small and medium-sized companies, who want to optimize their marketing, sales and customer service processes at low and affordable costs.

Use Cases and Deployment Scope

Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.

Likelihood to Recommend

Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.

Use Cases and Deployment Scope

It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and switching into different applications uses more time than one program that can do it all. It saves time, and computer resources too.

Likelihood to Recommend

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.

If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!

Use Cases and Deployment Scope

Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.

Likelihood to Recommend

Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Use Cases and Deployment Scope

We attempted to make this a[n] all divisions solutions without success

Likelihood to Recommend

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

Use Cases and Deployment Scope

We were seeking a sales and marketing CRM that wasn't priced as seat based.

Likelihood to Recommend

Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.