Bitrix24 Reviews and Ratings

Rating: 7.1 out of 10

Score

7.1 out of 10

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Reviews

23 Reviews

Essential CRM for B2C, Mid and large sized, High customer churn businesses

Rating: 9 out of 10

Incentivized

December 20, 2024

Use Cases and Deployment Scope

Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where there is constant acquisition of new customers (1 time customer lifetime value). Bitrix24 empowered us the drive greater revenues through referrals as well as new customer acquisitions. The overall tactical uses are (1) addition and dynamic updation of leads (2) dynamic assessment of lead handling on both fronts - sales and marketing. It is central to weekly and monthly review meetings where aggregate pipeline data are available for tracking marketing ROI and individual, office-wise and country-wise sales handling (3) At a more strategic level, it also enables decision making on core products to focus on. A recent meeting clearly indicated a trend (backed by marketing investment sync as well) where certain service lines were clearly seen growing faster and accordingly a decision on investing was made within 2 weeks (4) It is also useful managing collection data and ensuring no missed payments (5) Overall a very flexible system that can be tailored to specific requirements

Pros

Lead record management - A variety of pre-set fields are present with the flexibility to add more
Sales and marketing performance tracking (as detailed in earlier response)
Visual view of sales funnels is especially useful for higher management presentations and decision making
Data security and access controls are also quite easy to handle with easy click-and-click options to grant or restrict or revoke access

Cons

Email marketing: Broadcast and autoresponder features are present but we find very sharp learning curves there. Our earlier experience with getresponse for this specific requirement was much better
Overall, too, the software does have a steeper learning curve. Bitrix24 could do well by now adding AI chatbots to quickly handle smaller queries and integrate them with human support for escalations

Likelihood to Recommend

It comes very recommended to mid to large sized businesses - especially B2C businesses. It is especially useful for managing multi-location businesses including ones with remote workers. While my focus was mainly sales and marketing functions (for client consultations and servicing), I also noticed many other features supporting central knowledge management, accounting and operations. My only blind spot currently is email marketing where I am yet to know how well this tool performs. So this is the caveat of my response and reader discretion is advised. Thanks

Haresh Kodnani

Partner in Corporate at fact24.us (51-200 employees)

Vetted Review

1 year of experience

View profile

Bitrix 24 Critical Review

Rating: 10 out of 10

October 20, 2023

Use Cases and Deployment Scope

I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsourcer within a company with a large number of employees, on average there are 1000 employees online on Bitrix every day, carrying out all data processing and controlling all scheduling and tasks to be resolved within deadlines.

Pros

Scheduling
Task Control
Diversity Of Options

Cons

Filters With Specific Times
Calendar System Separate Agenda
Group Alone For Essential Notes

Likelihood to Recommend

The application becomes viable in all sectors where people need control of service, scheduling, quality control of service, I see that large, medium and small companies can benefit from the quality of services offered by Bitrix. It may not be ideal for one or two people to work together and use the application as the value of the most basic plan and its launched features, in my opinion, are not worth it.

Luiz Fernando Junglos

Operacional in Information Technology at New Way Informática (11-50 employees)

Vetted Review

2 years of experience

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10

May 22, 2023

Use Cases and Deployment Scope

Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from using multiple tools. With Bitrix24, teams can save valuable time and energy by accessing all the necessary features from a single platform, eliminating the need to switch between various applications. This integration not only streamlines workflows but also ensures that critical project information and discussions are readily available. Consequently, this enhances the decision-making process and promotes more efficient collaboration throughout the organization.

Pros

Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.

Cons

User Interface and Learning Curve: Bitrix24's user interface can be overwhelming, particularly for new users who are not familiar with similar business management platforms. Simplifying the interface and providing more user-friendly tutorials or guides during onboarding would help reduce the learning curve and enhance the overall user experience.
Mobile Experience: Although Bitrix24 offers mobile apps for iOS and Android, some users have found that certain features or functionalities are not as seamlessly accessible or user-friendly compared to the desktop version. Improving the mobile app's usability and ensuring feature parity with the desktop version would greatly benefit users who heavily rely on mobile devices.

Likelihood to Recommend

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Aman Kumar

Researcher in Research & Development at IISER (51-200 employees)

Vetted Review

1 year of experience

View profile

Intuitive tool for customer relationship management.

Rating: 9 out of 10

August 5, 2021

Use Cases and Deployment Scope

Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.

Pros

It is an efficient tool in project management and we can track time spend on a project.
Its file-sharing feature is so helpful as I can share important files with colleagues.
Its integration is simple.

Cons

Its Audio conferencing doesn’t work well.
Some of its functions don’t operate perfectly.

Likelihood to Recommend

Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

Theo Alexander

Relocation Manager at Sketch Studios (11-50 employees)

Vetted Review

View profile

Bitrix24 gives you the peace of mind to manage your business efficiently

Rating: 10 out of 10

July 3, 2021

Use Cases and Deployment Scope

Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our marketing campaigns, prospects and negotiations, quotes, and invoices.

Pros

Allows you to monitor and visualize the entire sales flow of the company
Traceability of prospects and the sources from which they come
Multi-agent contact center
Automation of recurring tasks and processes

Cons

Extend the email history to more than 3 months in the case of webmail
The kanban view visualization for projects to be able to adapt it to the methodology SCRUMBAN

Likelihood to Recommend

Bitrix24 is perfect for small and medium-sized companies, who want to optimize their marketing, sales and customer service processes at low and affordable costs.

Tribett Requena

Gerente Administrativa in Corporate at Agencia Todo Digital (1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

A leader in enhancing teamwork and collaboration.

Rating: 10 out of 10

Incentivized

June 25, 2021

Use Cases and Deployment Scope

Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.

Pros

Collaboration has grown and this improves our workflow and productivity.
Simplifies the communication process allowing our departments to work interdependently.
Coordinates our projects easily and this leads to better outcomes.

Cons

Sometimes poor internet connections impede on the proper working of the platform delaying the collaboration process.

Likelihood to Recommend

Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.

Grace Jones

Project Specialist in Corporate at Unilever (1001-5000 employees)

Vetted Review

4 years of experience

View profile

The BEST looking CRM that saves your team and business time.

Rating: 9 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and switching into different applications uses more time than one program that can do it all. It saves time, and computer resources too.

Pros

Unser Interface. You can even change the theme of the application.
You can see everything visually well.
Connecting with your email platform.

Cons

Technical support option with longer reply times for all users, not just commercial accounts.
Payment Options integration.

Likelihood to Recommend

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.

If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!

Sanjit Mandal

Digital Marketing Strategist in Professional Services at California SEO Professionals (1-10 employees)

Vetted Review

3 years of experience

View profile

Bitrix24 is a high-end intranet service

Rating: 9 out of 10

Incentivized

April 27, 2021

Use Cases and Deployment Scope

Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.

Pros

Its data cataloging system maintains high scalability.
It can be integrated with various business management services.
Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
Appointments with prospects for customers and employees can be scheduled completely free of charge.

Cons

Automated notifications from bitrix24 are difficult to schedule.
Emails that we add to bitrix24 account are often closed.
Reserved resource reports are not updated live.
If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.

Likelihood to Recommend

Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Jason Kerley

Social Media Manager in Social Media at SSDIGITALCO (201-500 employees)

Vetted Review

1 year of experience

Bitrix24 Review

Rating: 1 out of 10

February 4, 2021

Use Cases and Deployment Scope

We attempted to make this a[n] all divisions solutions without success

Pros

None

Cons

Not one of the advertised integrations worked
support is seriously lacking- even for paid acounts
CRM fails to even auto update deals or opportunities
Very expensive and takes months to deploy and setup- all to be wasted- you will leave the platform for something much better

Likelihood to Recommend

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

Lee holter

CEO in Corporate at Sono Solutions (1-10 employees)

Vetted Review

1 year of experience

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Rating: 1 out of 10

November 12, 2020

Use Cases and Deployment Scope

We were seeking a sales and marketing CRM that wasn't priced as seat based.

Pros

Bitrix24 did not do anything well.

Cons

User interface, drip campaigns, customization, CRM capabilities
Email integration, email signatures, social integration, lead forms
Setup, support, refund policy. All of these things are poor.
All of it is customized, so you have to hire consultants. Even with that, nothing was easy or simple.

Likelihood to Recommend

Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10

May 22, 2023

Use Cases and Deployment Scope

Pros

Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.

Cons

User Interface and Learning Curve: Bitrix24's user interface can be overwhelming, particularly for new users who are not familiar with similar business management platforms. Simplifying the interface and providing more user-friendly tutorials or guides during onboarding would help reduce the learning curve and enhance the overall user experience.
Mobile Experience: Although Bitrix24 offers mobile apps for iOS and Android, some users have found that certain features or functionalities are not as seamlessly accessible or user-friendly compared to the desktop version. Improving the mobile app's usability and ensuring feature parity with the desktop version would greatly benefit users who heavily rely on mobile devices.

Likelihood to Recommend

Aman Kumar

Researcher in Research & Development at IISER (51-200 employees)

Vetted Review

1 year of experience

View profile