BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!
November 12, 2020

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitrix24

We were seeking a sales and marketing CRM that wasn't priced as seat based.
  • Bitrix24 did not do anything well.
  • User interface, drip campaigns, customization, CRM capabilities
  • Email integration, email signatures, social integration, lead forms
  • Setup, support, refund policy. All of these things are poor.
  • All of it is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
  • It wasted 3 months of our time trying to make it work.
  • Our sales team had to manually manage all of their leads.
  • We spent money to customize and it was still unusable and unintuitive.
We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management.

Do you think Bitrix24 delivers good value for the price?

No

Are you happy with Bitrix24's feature set?

No

Did Bitrix24 live up to sales and marketing promises?

No

Did implementation of Bitrix24 go as expected?

No

Would you buy Bitrix24 again?

No

This software is unintuitive. Even after customization it feels like an outdated 1990's interface. They try to be all things to all people and they ended up delivering an awful overall experience. Even our "expert Bitrix24 consultant" on Upwork couldn't figure out basic functions and said it's a very difficult tool to work with.
They responded, but largely sent links to articles. 20% applied to the question.
Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.

Bitrix24 Feature Ratings

Task Management
1
Gantt Charts
1
Scheduling
1
Workflow Automation
1
Mobile Access
1
Search
1
Visual planning tools
1
Chat
1
Notifications
1
Discussions
1
Surveys
1
Internal knowledgebase
1
Integrates with GoToMeeting
1
Integrates with Gmail and Google Hangouts
1
Integrates with Outlook
1
Versioning
1
Video files
1
Audio files
1
Document collaboration
1
Access control
1
Advanced security features
1
Integrates with Google Drive
1
Device sync
1