Bitrix24 Review
February 03, 2021

Bitrix24 Review

Lee holter | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitrix24

We attempted to make this a[n] all divisions solutions without success
  • None
  • Not one of the advertised integrations worked
  • support is seriously lacking- even for paid acounts
  • CRM fails to even auto update deals or opportunities
  • Very expensive and takes months to deploy and setup- all to be wasted- you will leave the platform for something much better
Salesforce will appear to cost more "out of the box" but due to the way B24 operates, Salesfoce will cost you less and consume much less of your time to deploy

Do you think Bitrix24 delivers good value for the price?

No

Are you happy with Bitrix24's feature set?

No

Did Bitrix24 live up to sales and marketing promises?

No

Did implementation of Bitrix24 go as expected?

No

Would you buy Bitrix24 again?

No

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

Bitrix24 Feature Ratings

Task Management
1
Gantt Charts
1
Scheduling
1
Workflow Automation
1
Mobile Access
1
Search
1
Visual planning tools
1
Chat
2
Notifications
2
Discussions
2
Surveys
Not Rated
Internal knowledgebase
1
Integrates with GoToMeeting
1
Integrates with Gmail and Google Hangouts
1
Integrates with Outlook
1
Versioning
1
Video files
1
Audio files
1
Document collaboration
1
Access control
1
Advanced security features
1
Integrates with Google Drive
1
Device sync
1