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Bitrix24

Score7.2 out of 10

108 Reviews and Ratings

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Categories & Use Cases

Media

Screenshot of Bitrix24 Video Call.
Screenshot of Bitrix24 Unlimited CRM.
Screenshot of Bitrix24 Tasks.
Bitrix24

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Screenshot of Bitrix24 Video Call.

Key Features

Learn about the best (and worst!) features Bitrix24 has to offer, as determined by TrustRadius' reviewers.
Based on 108 ratings of Bitrix24's features
View all features

Top Performing Features

  • Access control

    Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

    Category average: 8.2

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.4

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 7.8

Areas for Improvement

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

    Category average: 8.1

  • Audio files

    Supports audio file types, such as .mp3, .mp4, and .wav

    Category average: 8.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 7.1

Reviews

What users are saying about Bitrix24.
View all reviews

A reliable solution for Collaboration and CRM.

Ere Brault
Manager of general retail operations at L Echelle Europeenne (501-1000 employees employees)

Use Cases and Deployment Scope

Bitrix24 software is a very useful tool in our organization, effective for collaboration and customer relationship management. The software excels in voice and video collaboration, lead generation and tracking, file management, and collaborative task management. Use of the software has enabled us to streamline our workflows and automate marketing. Bitrix24 is easy-to-use software with a user-friendly design and reliable customer support.

Pros

  • The software allows marketing automation integration and real-time editing.
  • Secure file sharing.
  • Bitrix24 is very effective in audience segmentation and general campaign management.

Cons

  • Bitrix24 only supports English language.
  • There are so many limitations in the mobile version of the software and some features are also entirely unavailable.

Return on Investment

  • The use of Bitrix24 software in our organization has enabled us to close more deals and make fast sales by providing us with quality leads.
  • The software has streamlined business management across our organization, from marketing to inventory to financial management.
  • The introduction of the product into our industry has enhanced collaboration by providing us with reliable tools for video conferencing, brainstorming, and editing.

Usability

Other Software Used

Webex Connect, EasySignatures, Google Forms

My Bitrix24 experience.

Kevin Maina
Team Leader at E.L.F. BEAUTY (201-500 employees employees)

Use Cases and Deployment Scope

We use Bitrix24 in our beauty company as a CRM to store our customer information and preferences. This software allows us to collaborate with and negotiate with our customers, and to manage both internal and external tasks more effectively. Bitrix24 allows us to automate marketing, record and save sales data, and track our sales and leads easily.

Pros

  • Lead and sales record keeping.
  • Sales streamlining which helps us make decisions.
  • Data management and communication is straightforward.

Cons

  • Overwhelming interface for new users.
  • Missing features like email marketing is not available.

Return on Investment

  • Bitrix24 has allowed us record sales which helps us make great decisions.
  • Appointment scheduling with customers which allows us to plan ahead.
  • Marketing automation has improved our sales improving overall productivity.

Usability

Other Software Used

Miro, Wrike, Odoo

My Experience With Bitrix24 - Smooth Collaboration For Teams.

Ayoub Ltaief
Assistant HR Specialist in Human Resources at ENVAST (51-200 employees employees)

Use Cases and Deployment Scope

Bitrix24 is deployed company-wide, and we mainly use it to streamline collaboration and communication between teams. The tool has effectively streamlined workflows thanks to its ease of automation, and it also supports remote work, which is critical for our business. With Bitrix24, it is always easy to share documents, manage tasks, and communicate with teams, making teamwork easier. Its centralized project tracking and project management features make it irresistible.

Pros

  • The centralized communication works well and keeps teams connected.
  • It offers comprehensive task and project management features.
  • The collaboration features are awesome and makes teamwork easy.
  • Comes with amazing workflow automation features ensuring efficiency.
  • I like the real-time performance tracking capabilities.

Cons

  • The free version offers limited functionality.
  • Being an all-in-one feature makes it clunky and feature-heavy, which can be challenging for new users.

Return on Investment

  • Bitrix24 simplifies our collaboration needs thereby making teamwork easy.
  • By supporting remote work, Bitrix24 enables our business to maintain a functional hybrid team, which saves us money.
  • It ensures smooth project management and progress tracking, besides offering amazing communication features, making it a must-have and a worthy tool.

Usability

Other Software Used

Cegid Talent, ChMeetings

Essential CRM for B2C, Mid and large sized, High customer churn businesses

Incentivized
Haresh KodnaniView profile
Partner in Corporate at fact24.us (51-200 employees employees)

Use Cases and Deployment Scope

Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where there is constant acquisition of new customers (1 time customer lifetime value). Bitrix24 empowered us the drive greater revenues through referrals as well as new customer acquisitions. The overall tactical uses are (1) addition and dynamic updation of leads (2) dynamic assessment of lead handling on both fronts - sales and marketing. It is central to weekly and monthly review meetings where aggregate pipeline data are available for tracking marketing ROI and individual, office-wise and country-wise sales handling (3) At a more strategic level, it also enables decision making on core products to focus on. A recent meeting clearly indicated a trend (backed by marketing investment sync as well) where certain service lines were clearly seen growing faster and accordingly a decision on investing was made within 2 weeks (4) It is also useful managing collection data and ensuring no missed payments (5) Overall a very flexible system that can be tailored to specific requirements

Pros

  • Lead record management - A variety of pre-set fields are present with the flexibility to add more
  • Sales and marketing performance tracking (as detailed in earlier response)
  • Visual view of sales funnels is especially useful for higher management presentations and decision making
  • Data security and access controls are also quite easy to handle with easy click-and-click options to grant or restrict or revoke access

Cons

  • Email marketing: Broadcast and autoresponder features are present but we find very sharp learning curves there. Our earlier experience with getresponse for this specific requirement was much better
  • Overall, too, the software does have a steeper learning curve. Bitrix24 could do well by now adding AI chatbots to quickly handle smaller queries and integrate them with human support for escalations

Return on Investment

  • Its has been a no-brainer on overall ROI. The system pays back for itself in less than a year
  • On sales monitoring front, it helped us increase lead to sale conversion by a crucial 5%
  • On the marketing budgeting front, it has been an indispensable tool for allocating budgets, monitoring ROAS (return on ad spend) and priortizing right campaigns and products

Usability

Alternatives Considered

Zoho CRM

Other Software Used

ChatGPT, Anthropic Claude, Spybot, CCleaner, Mozilla Firefox, FileZilla, Google Meet, Skype, WinRAR, WordPress, Google Ads

Bitrix 24 Critical Review

Luiz Fernando Junglos
Operacional in Information Technology at New Way Informática (11-50 employees employees)

Use Cases and Deployment Scope

I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsourcer within a company with a large number of employees, on average there are 1000 employees online on Bitrix every day, carrying out all data processing and controlling all scheduling and tasks to be resolved within deadlines.

Pros

  • Scheduling
  • Task Control
  • Diversity Of Options

Cons

  • Filters With Specific Times
  • Calendar System Separate Agenda
  • Group Alone For Essential Notes

Return on Investment

  • Service agility
  • Multiple functions in one place
  • Ease

Alternatives Considered

monday.com

Other Software Used

monday.com

Usability

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