Black ICE CRM

Black ICE CRM is a fully configurable CRM solution designed to store and manage core business data, enhance growth, and facilitate collaboration. According to the vendor, this CRM is suitable for businesses of any size and caters to sales teams, marketing teams, customer support teams, service-based businesses, and e-commerce businesses across various industries.

Key Features

Capture: According to the vendor, Black ICE CRM serves as a centralized platform for businesses to capture and organize their customer data according to their specific needs and workflows.

Engage: The CRM enables businesses to effectively engage and communicate with customers by providing relevant information at the right time, as claimed by the vendor.

Support: The vendor states that with Black ICE CRM, businesses can deliver exceptional customer support by having a complete view of customer information, allowing support teams to access relevant details and provide personalized assistance.

Grow: According to the vendor, the CRM supports business growth by facilitating goal management, enabling businesses to set targets, track progress, and manage sales activities within a user-friendly interface.

Leads, Accounts, Contacts, Opportunities, and Sales Planning: According to the vendor, Black ICE CRM includes essential modules for managing sales processes and tracking potential opportunities, such as leads, accounts, contacts, opportunities, and sales planning.

Quotes, Orders, Invoices: The vendor claims that the CRM streamlines the sales and billing processes by allowing businesses to generate quotes, manage orders, and create and manage invoices.

Product Management: According to the vendor, Black ICE CRM offers a product management module that allows businesses to track and manage their product inventory, including availability, pricing, and other relevant details.

Service Management: The vendor states that the CRM includes a service management module that enables businesses to efficiently manage and track customer service requests, ensuring timely support.

To Do, Calendars: According to the vendor, Black ICE CRM provides to-do lists and calendar functionalities, allowing businesses to manage tasks and schedules within the CRM, ensuring important deadlines and appointments are not missed.

Ticket Management: The vendor claims that the CRM includes a ticket management module that helps support teams prioritize and address customer issues effectively by tracking and managing customer support tickets.