Name: Boostopia
Price: 999 USD
Author: Boostopia

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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Boostopia is a support coaching and mentorship solution offered by the vendor, Boostopia. It aims to enhance support operations and improve customer experiences through personalized coaching and mentorship from experienced customer experience professionals. According to the vendor, Boostopia is suitable for businesses of various sizes, including small enterprises to larger organizations. It caters to support managers, support agents, customer experience professionals, D2C brands, and online retailers.

## Key Features

**Personalized Coaching**: Boostopia provides personalized coaching and mentorship for support managers and agents. Support professionals can have one-on-one video conversations with experienced coaches to receive guidance on strategy, tactics, management advice, and software strategy, according to the vendor.

**Team Performance Management**: Boostopia helps support managers motivate their team to achieve measurable performance and quality goals. Managers can develop quality review programs, track team performance through reporting and insights, and collaborate with coaches to set clear objectives and action plans, according to the vendor.

**Support Analyst Tasks**: Boostopia offers access to support analyst experts who can optimize ticketing, chat, and phone systems. Support managers can create and submit tasks through the Boostopia dashboard, and analysts will review, clarify, and work on the requested optimizations. Managers can provide feedback to ensure satisfaction and quality assurance, according to the vendor.

**Goal Setting and Tracking**: Boostopia assists support departments in defining team, individual, and customer experience goals. Managers can identify opportunities based on support department data and set clear objectives, deadlines, and improvement plans. Progress towards goals is automatically tracked, providing visibility into off-track goals, according to the vendor.

**Tasks and Prioritization**: Boostopia includes a task management feature to help support leaders prioritize and organize their daily responsibilities. Managers can create to-do lists, set due dates, and collaborate on tasks with team members. The platform allows managers to prioritize tasks based on deadlines and track progress, aligning actions with objectives, according to the vendor.

**Reporting and Insights**: Boostopia provides real-time reporting and insights on support operations. Support leaders gain visibility into key performance indicators (KPIs) such as average handle times, response metrics, and support issue costs. The platform helps identify trends, inefficiencies, and improvement opportunities, enabling data-driven decision-making to upgrade support operations, according to the vendor.

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Customer Success Management is concerned with proactively making sure that SaaS customers get value from their relationship with the vendor. CSM platforms typically give early warning of potential customer churn based on disparate data elements, giving the vendor time to take early action to keep the relationship on track.

Customer Success

Customer Data Extraction / Integration

Product usage

The software integrates with your application to track how customers are using your product.

Help desk / support tickets

The software integrates with your support desk and call center systems to track each customer’s support needs and activities.

Online customer community

The software tracks how each customer interacts with your online customer community or forum.

Billing

The software tracks where each customer stands in terms of billing and payments.

Marketing emails

The software integrates with your email marketing system to track how customers are interacting with your marketing campaigns, e.g., opens, clicks and unsubscribes.

Customer Success Management

NPS surveys

The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.

Sponsor tracking

The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.

Customer profiles

The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.

Automated workflow

The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.

Internal collaboration

The software allows members of your team to communicate and leave notes about any customer issues.

Customer health scoring

The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.

Customer segmentation

The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

Customer health trends

The software allows executives to view customer health trends over time.

Engagement analytics

The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.

Revenue forecasting

Based on customer health trends, churn rates, etc., the software can predict revenue.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Customer lifetime value

The software can calculate and report on customer lifetime values.

Churn rate

The software can calculate your churn rate, or the rate at which you lose customers.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Marketo

The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Integration with Eloqua

The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

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Boostopia

Overview

What is Boostopia?