TrustRadius: an HG Insights company
BrightHR Logo

BrightHR Reviews and Ratings

Rating: 7.3 out of 10
Score
7.3 out of 10

Community insights

TrustRadius Insights for BrightHR are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

BrightHR is a versatile platform that has proven to be of great use for various HR functions. With its simple and attractive interface, it provides structured support to ensure correct procedures and processes are followed by staff. Users have praised its ease of use, making day-to-day operations much smoother. One of its primary use cases is tracking employee absences and monitoring holidays, allowing users to keep accurate and up-to-date records for every employee. Additionally, BrightHR facilitates paperless operations, offering centralized access to HR information and streamlining HR processes.

Furthermore, BrightHR aids in staff management by providing features such as rotas, timetabling, and assisting with time and attendance in busy childcare centers. It also acts as a valuable resource for HR and H&S advice and support. Users appreciate the software's capability to manage employee leave, including holiday leave, sick leave, and other types of absence. The platform excels at simplifying the creation of schedules and managing various employee needs. It offers an array of templates for contracts and policies, ensuring users can easily find the necessary resources they require.

BrightHR goes beyond basic HR functions by offering additional perks like storing risk assessments, policies, and e-learning materials within the system. This expands its usefulness beyond just day-to-day operations to encompass comprehensive HR management. Notably, the software provides access to HR professionals and helpline support for addressing any queries or concerns that may arise during usage.

Overall, BrightHR has been applauded for boosting efficiency, productivity, and ease of use in company systems. Users find it particularly helpful in organizing employees regarding time management, health and safety measures, managing expenses, and other aspects related to staff well-being. Whether it's managing employee records, creating rotas, checking contracts or company policies, BrightHR proves to be an invaluable tool for businesses looking to streamline their HR processes effectively.

Reviews

52 Reviews

Cover yourself with BrightHR

Rating: 10 out of 10

Use Cases and Deployment Scope

BrightHR is a much easier way to track holidays, sickness, rotas and keep a secure record of staff. Life is so much easier with this and once it’s all set up you have everything you need with employee hand books and contracts. A foolproof way if keeping your business safe from the pitfalls of employment law changes

Pros

  • Update your employee details
  • Employee contracts and handbooks
  • Everything you need to keep you within new employment laws coming in April

Likelihood to Recommend

BrightHR is great for logging sickness for employees and holidays and takes away the pain of doing it manually- no second guessing if you made a note on staff records - it’s all there at your fingertips - e-learning is a great tool for employee productivity and highlights were staff may need a little more help

Vetted Review

Wonderfully simple and easy system

Rating: 10 out of 10

Use Cases and Deployment Scope

While we previously used BrightHR many years ago we have returned due to how well the system works for us. It is easy to navigate, manage and make amendments.

It gives you the same options as all other "higher end" HR systems for a fair price and great support.

Pros

  • Simple holiday bookings
  • Good functioning app
  • Flexible document system

Cons

  • Unknown

Likelihood to Recommend

After using a different system we found that BrightHR just works. Our staff prefer using the system, it makes sense and is simple.

Helps Bridge the gap in businesses without dedicated HR

Rating: 8 out of 10

Use Cases and Deployment Scope

In a small business that requires HR Support and Services but can't afford a dedicated HR Person, the tools and services BrightHR have given us have really helped us bridge the gap.

Tasks like recording Holidays, Annual Leave, Expenses, Overtime etc. are much easier now and as a result much more accurate.

Pros

  • Easy to record absences and work out Annual Leave entitlement
  • Easy to complete Return To Work interviews
  • Easy to manage Expenses

Cons

  • Sales process was inaccurate and felt pushy
  • Long Term contract only given until pushed
  • Notifications aren't linked back to actions (e.g. you get a notification, click it and go to home page and not able to action notifications like overtime requests)

Likelihood to Recommend

Organizations that are too small for a dedicated HR person

Vetted Review
BrightHR
1 year of experience

Streamlined processes

Rating: 10 out of 10

Use Cases and Deployment Scope

We've just enrolled with BrightHR to aid help a cleaner documentation, such as employee files, holiday recording etc..

Pros

  • Easy to use for both management and employees
  • Good documentation ready to use
  • Clean process and functionality

Likelihood to Recommend

We originally recorded holidays by paper and verbal approvals, this was messy across the business as approvals weren't always recorded correctly meaning the business did not always know when employees were on annual leave. BrightHR has made recording annual leave incredibly easier, as it's all managed online rather than trying to track down paper copies.

Vetted Review

What we thought

Rating: 8 out of 10

Use Cases and Deployment Scope

BrightHR has allowed us to stream line throughout the organisation, we have now got personal information uploaded and available at the touch of a button. It allows staff members to be independent and accountable for booking there own holidays and leave dates, rather than filling out a paper form, it also helps with looking through holiday dates when needed and keeping totals correct.

Pros

  • Holding Personal Information
  • Easy to log in and out
  • Easy for users to use

Cons

  • Rotas need to show total numbers of staff added
  • Needs to understand peoples separate shift patterns
  • Needs to understand different lengths of shifts

Likelihood to Recommend

Less appropriate: We wanted to move our staff rota over to BrightHR to make this easier for staff and managers, but we found it was very clunky and wouldn't show total numbers of staff on a given date, we also found that it wouldn't distinguish between long day shifts and shorter shifts, so this was not feasible.

6 month review

Rating: 10 out of 10

Use Cases and Deployment Scope

Calendar - When booking holidays users can only see their own departments bookings. We need to see holiday bookings across the company but if we give access to all users they can see all other company records that they cannot have access to. The Calendar aspect needs to be universal. Can this be done without giving access to all other records on individuals accounts?

Pros

  • HR records
  • Payroll
  • Training

Cons

  • Universal access to the calendar across the company
  • When uploading training certificates being able to upload straight from the course once completed to an individuals record rather than having to download the certificate and then upload to individuals record separately.
  • Definition of holiday 'with bank holidays included' and 'without bank holidays included' and being able to change this function if needed.

Likelihood to Recommend

BrightHR is an excellent tool for the HR aspect of the business, however as previously outlined in previous question some things are a little clunky.

Vetted Review

Easy to use HR System

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use BrightHR to for storing employee information, document management, e-learning, managing holiday and other absences, tracking employees objectives and tracking employee hours (via Blip app).

Pros

  • Simple to use with both web portal and app.
  • Easy holiday management.
  • Includes Blip app for staff to record their hours.
  • Ability for staff to electronically accept documents.
  • Easy tracking of staff objectives/goals.
  • New features rolled out regularly.

Cons

  • You can’t add events to the leave calendar or mark periods of restricted leave which means line managers have to check a separate calendar before approving leave.
  • Any admins receive all holiday requests which clogs up their inboxes. Need more flexible role types so you can select who receives notifications.
  • System doesn’t stop employees requesting holiday when they have used up their allowance.
  • E-learning doesn’t record if an employee completes training assigned to them. The training certificate has to be manually uploaded and the line manager has to remove the training assignment so the employee stops receiving reminders.

Likelihood to Recommend

BrightHR has made it so much easier for us to manage our HR function and we like the simplicity of the interface. There are a few frustrating issues (see cons), but these could easily be corrected in future releases which would make the system even better.

Good service

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

[...] was very helpful. Received an advice to my query in a very reasonable time and my issue was resolved right away.

Thank you [...]

Pros

  • Helpful service
  • Efficient service
  • Polite manners
  • Patient with queries

Cons

  • BrightHR system, providing feedback, yet, no action taken

Likelihood to Recommend

BrightHR as a system needs a lot of improvement, however, team has been very helpful

Great Software - Optimised Efficiency

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Oversee staff compliance, training, scheduling, and timekeeping. Provide supplemental HR support, including legal counsel and documentation/compliance review. Administer staff wellness programs and benefits.

Pros

  • Software support
  • Communication
  • Benefits

Cons

  • Tailoring the portal to personalise for company
  • To include an e-signature for documentation
  • Dedicated manager to company

Likelihood to Recommend

They have provided support where necessary for documentation reviews and employment contracts.

Vetted Review

BrightHR

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

BrightHR is the system we use to record employee data. It keeps data for all staff in one central place and allows calendar sync to view staff absences. It acts as a functional way to store employee documents and personal employee information. The addition of e-learning is also a beneficial resource.

Pros

  • People Overview on home page shows a snapshot of the day's activities. Great for seeing who is on leave at a glance.
  • Easy to read employee hub section and ability to manage teams.
  • Booking leave absence is simple and straightforward in BrightHR.
  • Shows the annual leave balance in a clear visual way

Cons

  • Highlight the fact once you make a contract change, the ability to change leave entitlement from days to hours disappears. A pop-up message to state this would be helpful. I recently had a very helpful call with Farshad who helped me understand this limitation and how I could navigate the process to make the changes I was looking to implement.
  • Offer the option to change leave entitlement from hours to days which I believe is not currently possible

Likelihood to Recommend

We transitioned over from another HRIS and BrightHR made the process to move over quick and seamless with data conversion assistance. The system meets our daily HR needs for our small team and is an effective way to manage employee data. We've even used Bright Exchange as a way to advertise our organisation.

Vetted Review
BrightHR
2 years of experience