Helps Bridge the gap in businesses without dedicated HR
February 13, 2026

Helps Bridge the gap in businesses without dedicated HR

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

In a small business that requires HR Support and Services but can't afford a dedicated HR Person, the tools and services BrightHR have given us have really helped us bridge the gap.
Tasks like recording Holidays, Annual Leave, Expenses, Overtime etc. are much easier now and as a result much more accurate.

Pros

  • Easy to record absences and work out Annual Leave entitlement
  • Easy to complete Return To Work interviews
  • Easy to manage Expenses

Cons

  • Sales process was inaccurate and felt pushy
  • Long Term contract only given until pushed
  • Notifications aren't linked back to actions (e.g. you get a notification, click it and go to home page and not able to action notifications like overtime requests)
  • Saves precious time when you don't have a dedicated HR person
Great modern interface and mostly intuitive but feels like it needs a bit more functionality or improvement to be truly intuitive. For example, you get a notification that you have an overtime request, you click it and it doesn't take you to the page where you can authorize the request and when you do navigate to the right place and action the request, you still have to go back to notifications and mark the request as complete and remove it.

Do you think BrightHR delivers good value for the price?

Yes

Are you happy with BrightHR's feature set?

Yes

Did BrightHR live up to sales and marketing promises?

No

Did implementation of BrightHR go as expected?

No

Would you buy BrightHR again?

Yes

Organizations that are too small for a dedicated HR person

BrightHR Feature Ratings

10.0
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Payroll Management ()
Not Rated
8.5
Approval workflow
7
Balance details
10
9.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Asset Management ()
Not Rated
8.0
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
8.0
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated

Comments

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