Name: CallCabinet
Price: 49 USD
Author: CallCabinet

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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CallCabinet is a call recording, voice analytics, and automated quality assurance solution designed for small, medium, and large enterprises. According to the vendor, the product is used by professionals and industries such as contact centers, financial services, healthcare, legal services, and insurance. CallCabinet aims to assist businesses in mitigating risk, analyzing voice data, and gaining strategic business intelligence while adhering to global regulations.

## Key Features

**Unlimited Voice Analytics**: CallCabinet offers unlimited voice analytics to help businesses extract valuable insights from recorded calls.

**Automated Quality Assurance (QA)**: The vendor states that CallCabinet's solution includes automated quality assurance for voice, video, and screen sharing, enabling businesses to monitor customer interactions and identify areas for improvement.

**Next-Gen Artificial Intelligence (AI)**: CallCabinet utilizes next-generation artificial intelligence technology to analyze voice data, detect patterns, and identify potential risks or opportunities.

**Comprehensive Feature Set**: CallCabinet provides a wide range of tools and functionalities such as call tagging, transcription, and sentiment analysis to meet call recording and analysis needs.

**Mitigate Risk**: CallCabinet's call recording solution securely captures and stores voice communications, ensuring compliance with industry regulations and providing a reliable record for dispute resolution and compliance audits.

**Voice Data Analysis**: CallCabinet enables businesses to analyze voice data to uncover trends, patterns, and customer insights that can drive decision-making and improve overall business performance.

**Secure and Compliant**: CallCabinet's solution is designed to ensure security and compliance with global regulations through features such as data encryption, access controls, and audit trails.

**Multi-Tenant Capability**: CallCabinet offers true multi-tenant capability, allowing businesses with remote, hybrid, and premise-based workforces to leverage the call recording solution.

**Strategic Business Intelligence**: CallCabinet's solution helps businesses gain strategic business intelligence by analyzing voice data, identifying opportunities for improvement, and enhancing customer experiences.

**Competitive Advantage**: By leveraging CallCabinet's comprehensive feature set and advanced AI capabilities, businesses can make data-driven decisions, improve operational efficiency, and deliver exceptional customer service.

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CallCabinet

Call Recording

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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CallCabinet

Overview

What is CallCabinet?