Call Recording Software
Call Recording Software Overview
Top Rated Call Recording Products

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Category Videos
Call Recording Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Call Recording Products
(1-25 of 31) Sorted by Most Reviews
The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
NICE CXone (formerly NICE inContact)
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)…
Key Features
- Warm transfer (480)87%8.7
- Inbound call routing (465)85%8.5
- Agent dashboard (507)84%8.4
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Key Features
- Recording (357)94%9.4
- Warm transfer (346)91%9.1
- Agent dashboard (365)86%8.6
Gong
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights…
Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365,…
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per…
Key Features
- Answering rules (55)70%7.0
- Message alerts (60)68%6.8
- Audio conferencing (56)62%6.2
Wingman
Wingman is a real-time sales coaching tool that gives sales reps the right information at the right time, while they are on a call. Wingman automatically joins sales calls and based on the conversation, cue-cards show up to help sales reps with customer objections, questions and…
Aircall
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing…
Key Features
- Call recording (22)88%8.8
- Answering rules (23)80%8.0
- Call reports (19)77%7.7
Webex Contact Center
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.
Key Features
- Warm transfer (13)96%9.6
- Agent dashboard (13)95%9.5
- Validate callers (13)87%8.7
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects,…
Key Features
- Call notes & tags (12)93%9.3
- Contact preview (12)88%8.8
- Dialer-CRM integration (12)88%8.8
Learn More About Call Recording Software
What is Call Recording Software?
Call recording software is used to record and capture audio conversations from voice calls (also known as VoIP), video calls, or traditional telephone calls. Recorded calls can either be stored in the cloud or locally on the individual’s computer. Many call recording solutions not only record the calls and store them, but offer call or meeting analytics as well.
There are a few key reasons businesses may want to record audio or video calls:
Ensure good call quality and consistency across customer service agents or sales reps
Conduct training and onboarding for new employees
Teach new talk tracks or best practices to all agents or reps
Gain visibility into client account health
Create a record of compliance on calls
Different Use Cases for Call Recording Software
Call recording software is frequently used in contact centers and call centers. Many call center businesses have call recording and monitoring software in place to help increase customer service agent performance. In fact, some contact center software has this functionality built into the core platform. Though there are also point solutions that primarily do call recording and analysis.
Call center agents often have key performance indicators (KPIs) like average handle time, first response rate, and issue resolution rate they need to meet. Call recording software helps track some of these metrics and can help individual agents get a better understanding of how successful their call was.
Another popular use case for call recording software is among sales and customer success teams. Call recording software can help individual sales reps learn from their past calls, receive training for new talk tracks and best practices, and analyze the progress of current deals. Customer success reps can use this software in a similar way to keep track of the overall health of client accounts.
Call Recording Software Features
Most call recording products will have the following features:
Pre-Scheduled Recording: The ability to set call recording for scheduled calls ahead of time.
On-Demand Call Recording: The ability to add the call recording software to live calls.
Audio and Video Call Recording: The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).
Real-time Recording Controls: The ability to pause, stop, or start recording in real-time on live calls.
Cloud or Local Recording Storage: Recordings are saved either locally on your computer or to a public or private cloud storage space.
Call Transcription: A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.
Recording Editing: The ability to edit the recording (e.g. cut out silent sections) and save the edited version.
Recording Sharing: The ability to share a call or meeting recording using a sharable link.
Call Recording Analytics: Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.
Call Recording Dashboard: A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.
Integration with Third-Party Systems: Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.
Call Recording Software Comparison
Before purchasing a call recording software, interested buyers should consider the following first:
Use case: are you looking for a call recording solution optimized for contact and call centers? Or are you planning on using call recording software for sales or customer success? Call recording software designed for contact centers has a few key features that may not be needed in the sales context, and vice versa. For example, remote monitoring, call recording rules based on agent info, and encryption and masking features for sensitive payment information may not be useful for individual sales reps. On the other hand, call recording software designed for sales teams will likely have features like visibility into deal health, certain marketing intelligence features, and the ability to set up sales call ‘playlists’ that may not be useful for call center agents.
Price: are you looking for a call recording solution embedded in a larger contact center or sales enablement platform? Or are you looking for a stand-alone tool you can plug into your existing systems? Larger platforms with more capabilities are typically more expensive than stand-alone tools. Especially for small businesses with tight budgets, point solutions are usually a good place to start before moving on to more advanced tools with higher price tags.
Pricing Information
Most call recording software is cloud-based and has monthly or annual subscription pricing. Monthly or annual prices can vary from product to product, based on multiple factors. Most vendors charge per user and increase costs for more advanced plans. For example, more expensive plans may have more collaboration or analytics features, more cloud storage space, or more available integrations.
Some products can start as low as $10 mo./user, while others charge upwards of $1,000 per user annually. For more pricing information, contact the vendor specifically.
Related Categories
Frequently Asked Questions
What are the benefits of using call recording software?
What is the best software for call recording?
There are multiple different call recording solutions to choose from, though there are a few that cater better to sales, marketing, and customer success teams—and others that are better-suited for call centers and contact centers.
Some of the most popular call recording platforms for sales teams include:
Some of the most popular call recording software for contact center agents include: