TrustRadius Insights
Callifi has proven to be an invaluable tool for businesses, offering a wide range of features that enhance productivity and maintain a …
Starting at $15 per month
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Basic
$15
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Callifi?
Callifi Features
- Supported: Access Controls/Permissions
- Supported: Call Recording
- Supported: Call Routing
- Supported: IVR/Voice Recognition
- Supported: SIP Trunking
- Supported: Unified Communications
Callifi Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Callifi has proven to be an invaluable tool for businesses, offering a wide range of features that enhance productivity and maintain a professional image. Users have praised the competent personnel who provide fast responses to problems, even going above and beyond to assist with issues beyond the scope of the provided equipment and services. This level of customer support extends to great follow-up and immediate completion of requested updates, ensuring that businesses can rely on Callifi for seamless communication.
One of the standout use cases of Callifi is its ability to boost productivity through features like voicemail-to-email, find & follow me, and auto-attendant. These features streamline communications and allow users to easily manage calls, ensuring that important messages are received promptly. Additionally, the reliable call quality with clear audio has been commended by users, reinforcing the professionalism of businesses that utilize Callifi.
Not only does Callifi cater to business needs during regular working hours, but it also provides emergency phone service at home during weekends. This availability ensures uninterrupted phone service, eliminating worries about revenue loss even outside normal business hours. Furthermore, Callifi's knowledgeable customer service goes beyond technical support; they provide insights on how telecom can better fit into a business, offering valuable guidance for optimizing communication strategies.
Overall, Callifi has proven to be an easy-to-use solution that addresses the diverse needs of businesses. From customized ringtones based on personal preferences to onsite technicians readily available without question, the product delivers a comprehensive telecommunications experience. The excellent customer service provided by Callifi's team further establishes strong user relationships akin to family-like treatment. With its seamless functionality and proactive customer support, Callifi empowers businesses to maintain a professional reputation while maximizing efficiency in their daily operations.
Prompt Implementation and Support: Users have praised Callifi for its seamless implementation process and the prompt support provided by the company. Several reviewers mentioned that they received instant assistance without any snippiness when they made mistakes. This highlights Callifi's commitment to ensuring a smooth onboarding experience for its customers and providing helpful customer support whenever needed.
Exceptional Customer Service: Many users have expressed their satisfaction with Callifi's customer service, emphasizing the exceptional level of support they received. Reviewers consistently mentioned that they always received immediate assistance from a real person and that their issues were resolved quickly. The positive experiences shared by multiple users attest to Callifi's responsive and efficient customer service team.
Intuitive and Reliable Software: A common sentiment among users is that Callifi offers easy-to-use and reliable products and services. Customers found the software intuitive, enabling them to streamline various business processes effectively. Additionally, several reviewers highlighted Callifi's product quality, stating that it was of the highest standard. These comments indicate that users trust in the software's performance and appreciate its reliability in meeting their business needs.
Lack of Customization Options: Some users have expressed dissatisfaction with the limited customization options available in Callifi. They feel that the software does not allow them to tailor it to their specific needs, making it difficult for them to adapt it to different projects or job requirements.
Unclear Specific Aspect: One user mentioned that they didn't have anything negative to report under this heading but did not specify which aspect of Callifi they were referring to. This lack of clarity makes it challenging to identify potential areas for improvement or address any concerns raised by the user.
Limited User Feedback: In the provided context, no negative opinions or concerns were expressed by the users. While this absence of negative feedback is positive overall, it also limits our ability to gain insights into potential areas where Callifi could be enhanced or improved based on user experiences and suggestions.