Name: calltrak
Price: 35 USD
Author: calltrak

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Continuous Integration

Mind Mapping

Development

Attendance Tracking

Education

Business Intelligence (BI)

Case Management

Collaboration

Diagramming

Enterprise Resource Planning (ERP)

Office Suites

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Credentialing

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

M2M Application Development

Managed Security Service

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Phishing Detection and Response

Security Validation

Storage Area Network

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Building Information Modeling (BIM)

Catering

Equation Editors

Intelligent Document Processing

Legal Research

Moving Software

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate Property Management

Vertical-Specific

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Calltrak is a software solution designed to track and manage call data for businesses of various sizes. According to the vendor, it offers a range of features including:

**Call Analytics**: Calltrak provides detailed analytics on call data, enabling users to generate reports and visualizations to gain insights into call patterns and identify areas for improvement.

**Call Recording**: Calltrak offers call recording functionality, allowing users to record and store incoming and outgoing calls for quality assurance, training, and compliance purposes.

**Call Routing**: Calltrak includes call routing capabilities to efficiently direct incoming calls to the appropriate departments or agents based on predefined rules.

**Call Monitoring and Whisper Coaching**: Calltrak enables real-time call monitoring, allowing supervisors or managers to listen in on live calls without the caller or the agent being aware. The whisper coaching feature allows supervisors to provide guidance and support to agents during live calls.

**Call Queuing and IVR**: Calltrak supports call queuing and interactive voice response (IVR) systems to efficiently manage incoming calls and provide callers with self-service options.

**Integration with CRM and other Systems**: Calltrak can integrate with customer relationship management (CRM) systems and other business applications to synchronize call data, customer information, and call history.

**Call Tagging and Categorization**: Calltrak allows users to tag and categorize calls based on specific criteria or keywords, facilitating easier search and retrieval of calls based on specific topics or issues.

**Real-Time Call Alerts**: Calltrak can send real-time alerts or notifications for specific call events, such as missed calls, long call duration, or calls from VIP customers.

**Call Quality Monitoring**: Calltrak provides call quality monitoring features to assess and evaluate the performance and professionalism of agents during calls.

**Mobile Apps**: According to the vendor, Calltrak allows users to create mobile apps for both iOS and Android platforms, providing tools for designing the user interface, integrating data sources, and expediting the app development process.

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Call Tracking Software

calltrak

Overview

What is calltrak?