calltrak

Calltrak is a software solution designed to track and manage call data for businesses of various sizes. According to the vendor, it offers a range of features including:

Call Analytics: Calltrak provides detailed analytics on call data, enabling users to generate reports and visualizations to gain insights into call patterns and identify areas for improvement.

Call Recording: Calltrak offers call recording functionality, allowing users to record and store incoming and outgoing calls for quality assurance, training, and compliance purposes.

Call Routing: Calltrak includes call routing capabilities to efficiently direct incoming calls to the appropriate departments or agents based on predefined rules.

Call Monitoring and Whisper Coaching: Calltrak enables real-time call monitoring, allowing supervisors or managers to listen in on live calls without the caller or the agent being aware. The whisper coaching feature allows supervisors to provide guidance and support to agents during live calls.

Call Queuing and IVR: Calltrak supports call queuing and interactive voice response (IVR) systems to efficiently manage incoming calls and provide callers with self-service options.

Integration with CRM and other Systems: Calltrak can integrate with customer relationship management (CRM) systems and other business applications to synchronize call data, customer information, and call history.

Call Tagging and Categorization: Calltrak allows users to tag and categorize calls based on specific criteria or keywords, facilitating easier search and retrieval of calls based on specific topics or issues.

Real-Time Call Alerts: Calltrak can send real-time alerts or notifications for specific call events, such as missed calls, long call duration, or calls from VIP customers.

Call Quality Monitoring: Calltrak provides call quality monitoring features to assess and evaluate the performance and professionalism of agents during calls.

Mobile Apps: According to the vendor, Calltrak allows users to create mobile apps for both iOS and Android platforms, providing tools for designing the user interface, integrating data sources, and expediting the app development process.