CardConnect

CardConnect does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families, but also local economies. The contract for CardConnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.

• payment processing

• CardConnect's ROI is poor due to hidden fees

Vagaro

Vagaro, Fiserv (First Data) - ICICI Merchant Services, Clover

CardConnect is integrated with our platform, allowing us to accept payments in our stores. This enables integrated payments, refunds, and voids, among other things. Our shops range in size from modest mom-and-pop shops to major franchises. While the types of establishments vary, they include everything from classic consignment shops to antique malls and retail outlets.

• Payment smoothness.
• Reliability.

• It has been easy to configure.
• it has boosted our sales at the client interest.

AspenONE Engineering

We use CardConnect as our POS and online CC processor for our medi spa. It allows us to easily charge patients in person and also who call in over the phone.

• Reliable POS system
• Online portal for taking and managing payments
• Online reporting features

• Positive ROI in terms of allowing us to charge more efficiently.
• Negative ROI due to manual labor involved with entering Cc payments into our EMR due to lack of integration.

Stripe

Eventbrite, Hotjar, OptinMonster

We integrate with CardConnect to allow for payment capturing through our software for our stores. This allows for integrated payments, returns, voids, etc. Our stores range in size from small mom and pops to larger chains. While the type of store ranges from traditional consignment to antique malls and retail stores.

• API
• Customer Portal

• CardConnect has assisted our stores in having a more accurate payment capturing process which allows them to process more transactions a day