Does not listen to consent or value business partners.
Use Cases and Deployment Scope
CardConnect does not listen to consent or value business partners. Representatives state there is no contract when it works in their favor, and then declare that continued account usage means they can make up rules as they go. There is no instant way to cancel the contract you were told you weren’t in (it took 13 days to receive a cancelation form that mentions additional fees, again when rules are made up freely for any open account). This company will not send you a copy of the merchant agreement and will not allow you to see the original contract without filling out a form and waiting 2-3 business days. The bank statements and charges are unclear and not affiliated with the company by name; being charged by “merchant services” is unclear and creates problems for busy business owners trying to stay afloat after a pandemic. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered. Supervisors and managers do not exist, but they can still take your money. Case in point, this company's main policies and values steal from small community businesses, which we all know is a deficit not only to families, but also local economies. The contract for CardConnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.
Cons
- customer service
- stealing money
- unclear contract/forever changing contract terms
Likelihood to Recommend
CardConnect does not solve problems or have managers or supervisors that exist do so. They explain your open account means they can do whatever they would like at any time. CardConnect is a business that does not value business relationships and is ungrateful for the small companies that make them revenue. The poorest experience I have ever had in business. Usually, I am wonderful to deal with, but their policies are so ridiculous and unethical that I was an unfortunate pain to their employees and kept apologizing.