Celonis FAQ Detail
254 Reviews and Ratings
What are the Typical Pricing and Licensing Models?
10 citations from LLM engines
Based on TrustRadius reviews, customers focus on the value derived from the comprehensive support and training resources that come with a Celonis implementation. Reviewers describe a partnership that includes access to a variety of training options, such as online and on-site sessions, the Celonis Academy, and on-demand webinars. Additionally, reviewers praise the support from customer success managers and dedicated support teams who assist with defining targets, aligning dashboards with KPIs, and using the platform's features.
Prompt Questions
what licensing models do enterprise process mining vendors typically offer for large it deployments
what's a reasonable budget range for process mining software at a professional services firm with a few hundred consultants
what pricing models should procurement expect when negotiating an enterprise-wide celonis license
Training and Enablement
4 mentions▼Reviewers highlight a wide range of training resources available to them. These include valuable online and in-person t…
Reviewers highlight a wide range of training resources available to them. These include valuable online and in-person training sessions, on-demand webinars, and the Celonis Academy. According to reviews, these materials are detailed and helpful for training internal teams, such as process owners and in-house consultants, and partners may also proactively recommend relevant training.
“We have followed several training sessions, both online and on‑site, which proved to be valuable.”
“Trainings (online or in person) provided by Celonis are detailed enough to get you started and to help you understand how the back end works and how the front can be customized.”
“Celonis academy and on demand webinars helped us to train process owners as well as in house consultants.”
“Our partners in the Celonis Copenhagen office have been very proactive about recommending relevant trainings (online and in-person) to our small, but growing, Process Intelligence team.”
Customer Support and Success
2 mentions▼According to reviewers, Celonis users benefit from a dedicated support system. This includes assistance from the Celoni…
According to reviewers, Celonis users benefit from a dedicated support system. This includes assistance from the Celonis support team and a Customer Success Manager who helps with defining targets, aligning dashboards with KPIs, and using the Action Engine. The Celonis Academy and specific courses are also cited as helpful support resources.
“Celonis support team and Customer success manager helped us in many ways example: define targets, Align dashboard with KPIs, in action engine usage.”
“Definitely Celonis support helps, especially on Celonis academy. The Celonis FIT courses are really helpful.”
Showing top 2 topics · 6 total quotes across all topics
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