Celonis FAQ Detail
254 Reviews and Ratings
Where Can I Find Support, Documentation, and Training?
6 citations from LLM engines
According to TrustRadius reviews, Celonis offers several resources for support and training. The most frequently cited resource is the Celonis Academy, which provides on-demand webinars and specific courses like the FIT courses to help train process owners and consultants. Reviewers also mention receiving direct help from the Celonis support team and Customer Success Managers for tasks like defining targets and aligning dashboards. Additionally, one reviewer noted that attending the Celonis World Tour conference provided inspiration and new ideas.
Prompt Questions
who should a business unit manager contact for help troubleshooting a broken process mining dashboard
where can a power user find community forums or documentation for advanced celonis ems studio features
what support resources are available for managers who are new to using process intelligence dashboards
Celonis Academy and Online Training
2 mentions▼Reviewers highlight the Celonis Academy as a valuable resource for training. They mention that the academy and its on-d…
Reviewers highlight the Celonis Academy as a valuable resource for training. They mention that the academy and its on-demand webinars are helpful for training process owners and internal consultants. Specific offerings like the Celonis FIT courses are also noted as being particularly useful.
“Definitely Celonis support helps, especially on Celonis academy. The Celonis FIT courses are really helpful.”
“Celonis academy and on demand webinars helped us to train process owners as well as in house consultants.”
“Celonis academy and on demand webinars helped us to train process owners as well as in house consultants.”
Direct Support and Customer Success
2 mentions▼Users can get help from the Celonis support team and a dedicated Customer Success Manager. Reviewers state this support…
Users can get help from the Celonis support team and a dedicated Customer Success Manager. Reviewers state this support helps with defining targets, aligning dashboards with KPIs, and using the action engine. Support is also available through the Celonis Academy.
“Celonis support team and Customer success manager helped us in many ways example: define targets, Align dashboard with KPIs, in action engine usage.”
“Definitely Celonis support helps, especially on Celonis academy.”
In-Person Conferences
1 mention▼One reviewer found value in attending the Celonis World Tour conference, stating that the event provided them with stro…
One reviewer found value in attending the Celonis World Tour conference, stating that the event provided them with strong inspiration and new ideas.
“In addition, attending the Celonis World Tour conference in Munich provided strong inspiration and new ideas.”
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