Lumen Managed Network Services

Formerly CenturyLink Managed Services

Lumen Managed Network Services is a solution designed to provide management and support for data and voice solutions. According to Lumen Technologies, this service is suitable for small, medium, and large enterprises, allowing businesses to focus on their core operations while leveraging the expertise of IT professionals, network administrators, and telecommunications companies. It caters to various industries, including financial institutions and healthcare organizations.

Key Features

Custom pricing: Lumen Managed Network Services offers flexible pricing options tailored to meet the specific needs of each business, aiming to provide cost-effectiveness and scalability.

Turnkey services: Lumen provides end-to-end services for the entire network management lifecycle, including design, procurement, installation, configuration, management, and monitoring.

Break-fix and onsite support: According to Lumen, the service includes break-fix support to ensure prompt resolution of network issues, as well as onsite support when required.

Secure portal access: Users have access to a secure portal to manage and monitor their network services, aiming to provide enhanced visibility and control.

Automated alarming and ticketing: Lumen's Managed Network Services include automated alarming and ticketing systems to quickly identify and address network issues, minimizing downtime.

Equipment options: Lumen offers a range of equipment options, including Cisco routers (globally) and Adtran Integrated Access Devices, Routers, and Session Border Controllers (U.S. only).

Network services: Managed Network Services cover various network services, including MPLS/IP VPN, internet connectivity, and SIP Trunking.

Professional services: Lumen provides professional services such as network audits, migration planning, site readiness assessments, and project management to support smooth network operations.

Monitoring and reporting: The service offers robust monitoring and reporting capabilities, allowing businesses to gain insights into network performance and make informed decisions.

24/7 support: Lumen offers round-the-clock support for its Managed Network Services, aiming to provide timely assistance and issue resolution.