Certigo Platform

Certigo Platform is a cloud-based insurance software solution designed to effectively manage insurance policies, claims, and customer portals for insurance companies and managing general agents (MGA). It caters to both small and large insurance companies and MGAs, serving professionals in the insurance industry such as underwriters, claims adjusters, and insurance brokers.

Key Features

Data quality focus: According to the vendor, Certigo Platform places a strong emphasis on data quality and utilizes a powerful product engine to generate high-quality data. It seamlessly integrates with various external and internal data sources, eliminating the need for duplicate data entry and enabling valuable insights for pricing, risk acceptance, claims policies, and personalized customer service.

Flexible integrations: The vendor states that Certigo Platform offers open integrations, allowing users to easily connect and exchange data with various sources and systems without being locked into a specific vendor. This flexibility empowers users to enrich their data by connecting with external systems, enhancing the overall functionality and adaptability of the platform.

Versatile insurance product support: According to the vendor, Certigo Platform supports a wide range of insurance products, making it suitable for all types of insurance companies and MGAs. Users can introduce new products or premium rates with reduced claims costs, enabling them to effectively adapt to the ever-changing dynamics of the market.

User-friendly interface and scalability: The vendor claims that Certigo Platform simplifies complex insurance processes through its intuitive user interface, requiring minimal training for users. Its scalability accommodates the needs of both small and large insurance companies, leveraging modern software architecture and the limitless potential of the Azure cloud platform to facilitate accelerated premium income growth.

Automated compliance processes: Certigo Platform seamlessly integrates with FRISS, a specialized fraud detection and risk assessment platform. It automates compliance processes, such as Know Your Customer (KYC) screenings and fraud investigations, reducing the risk of non-compliance and minimizing claims costs. Users can perform automated checks and investigations within the platform, ensuring adherence to regulatory requirements.

Streamlined claims handling: The vendor claims that Certigo Platform streamlines claims handling processes by automating fish-checks, processing damage calculations, and enabling efficient straight-through processing (STP). Claims adjusters benefit from a user-friendly interface, allowing them to easily manage and track claims, resulting in improved efficiency and enhanced customer satisfaction.

Efficient policy administration: Certigo Platform offers innovative policy administration functionalities, including policy generation, distribution agreements, quotes, acceptance, and policy management. It provides a comprehensive overview of all interactions with policyholders, enabling efficient policy administration and enhancing customer service.

Integrated customer portals: Certigo Platform includes integrated customer portals, providing policyholders with convenient access to their policy information, claims status, and relevant documents. These personalized self-service portals improve customer satisfaction and reduce administrative workload.

Robust reporting and analytics: According to the vendor, Certigo Platform offers robust reporting and analytics capabilities, empowering users to generate comprehensive reports and gain valuable insights into their insurance portfolios. The platform provides customizable dashboards, data visualization tools, and data export options, enabling users to make data-driven decisions and optimize their insurance operations.