ChatGen

ChatGen is a conversational sales and marketing chatbot platform offered by DbyDx Technologies Private Limited. According to the vendor, it is designed to automate conversations and improve productivity, customer support, lead generation, and sales conversion for businesses of all sizes. ChatGen is said to be beneficial for sales and marketing professionals, customer support teams, insurance companies, real estate agents and agencies, as well as e-commerce businesses.

Key Features

According to the vendor, ChatGen offers the following key features:

Automate conversations: ChatGen allows businesses to automate conversations with prospects, customers, and internal employees, potentially reducing turnaround time and improving productivity.

Create hybrid chatbots: Businesses can create hybrid chatbots with ChatGen that can communicate effectively across various platforms such as websites, social media, and messaging apps.

Qualify and convert leads: The vendor claims that ChatGen can help businesses automatically qualify and convert website and social media visitors into leads by engaging with visitors, collecting lead information, and routing qualified leads to the appropriate sales representatives.

Lead customers to a sale: ChatGen's conversational sales feature is said to guide customers through the sales process, recommending purchases, and facilitating easy ordering or scheduling through the chat.

Provide automated customer support: According to the vendor, ChatGen enables businesses to provide quick, easy, personalized, and automated customer support at scale. The chatbot can handle support queries, provide solutions, and escalate to live agents when necessary.

Deploy one solution everywhere: ChatGen offers an omni-channel platform, allowing businesses to deploy their chatbot solution across various channels such as WhatsApp, Messenger, Twitter, and Slack, potentially ensuring consistent and seamless customer experiences.

Automate lead qualification: The vendor claims that ChatGen's chatbot can qualify leads 24/7 by asking the right questions, helping sales representatives focus on the most qualified leads and potentially reducing conversion time cycles.

Live view of website visitors: ChatGen provides a live view of website visitors, enabling businesses to initiate chat based on visitor behavior and potentially engage with them effectively in real-time.

Intelligent routing: According to the vendor, ChatGen's chatbot can intelligently route leads to the best performing sales representatives at any stage based on the chatbot's built construct.

Extensive analytics: ChatGen provides extensive analytics to monitor the performance of both the chatbot and the agents. According to the vendor, businesses can track key metrics and make data-driven decisions to potentially improve chatbot effectiveness.