Chili Piper Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for Chili Piper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.

Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.

Reviews

31 Reviews

Web Design and Chili Piper

Rating: 9 out of 10

Incentivized

May 2, 2024

Use Cases and Deployment Scope

I am on the web services team. We build websites for our clients. This job requires many meetings with multiple clients on a daily basis. It takes a lot of organization skills to keep all of our meetings in order. Chili Piper fills this role. Our ability to send invites, schedule meetings, and cancel meetings is highly effective with Chili Piper.

Pros

Creates links for our clients to schedule a meeting
Integrates good with my Outlook calendar
User experience is clear because I have never had a client say they could not figure Chili Piper out.

Cons

When Chili Piper goes down it can be stressful.
Creating a new meeting type is a bit complicated.
Blocking out time on the calendar is a little confusing at first.

Likelihood to Recommend

My days are made up of many meetings because I am always working on multiple projects at the same time. Chili Piper makes creating meeting links for multiple clients at the same time very easy. With my busy schedule, it requires that I have time blocked off so I can work on the projects. Chili Piper allows me to do both effectively.

Cody Allen

Front End Web Designer in Engineering at Buildertrend (501-1000 employees)

Vetted Review

3 years of experience

Highly recommend, great ROI

Rating: 6 out of 10

Incentivized

April 30, 2024

Use Cases and Deployment Scope

Our organization originally purchased Chili Piper to solely use the form concierge but we now use both the concierge and individual links for reps to book all their meetings with prospects. The meeting links we a benefit after we switched from Outreach.iO which had its own scheduling function to Gong Engage which does not. So it was great we could use a different tool we were already paying for.

Pros

Form concierge booking
Personalized meeting pages
CRM integration

Cons

The ux interface could be easier to navigate for admins
The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused
Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps

Likelihood to Recommend

Our form concierge has been great and we have seen an increase in conversion from prospect filling a form to then opening an opp. It has been much more successful than when we had reps reach out to form fills and has made the process for everyone so much easier.

Haleigh Doherty

GTM Ops Manager at Mentor Collective (51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Red hot Chili Pipers

Rating: 10 out of 10

Incentivized

March 7, 2022

Use Cases and Deployment Scope

We utilize Chili Piper for booking Demos and scheduling. It is integrated with Salesforce and Zoom and allows us to easily see where executives have gaps in their schedules. Allowing to invite customers to make changes to the appointment through the web interface frees up time as you don't need to reschedule yourself. At present, we only use instar booking and schedule.

Pros

Scheduling
Instant bookings
Integration
SSO

Cons

Adding multiple time slots
Time zones

Likelihood to Recommend

Any company with Sales Development Representatives should be using Chili Piper as it is easy to use and frees up resources and time to concentrate on booking more meetings and researching more companies. Technology businesses will be able to use it with their service departments as the agents will easily be able to schedule multiple appointments.

Verified User

Team Lead in Sales (51-200 employees)

Vetted Review

1 year of experience

Just getting started with Chili Piper and early reviews are GREAT

Rating: 8 out of 10

Incentivized

November 6, 2021

Use Cases and Deployment Scope

It was implemented at ABILITY in order to get leads/MQLs over to the sales team more quickly. It cut down the time to reach a member of the sales department from about 15 minutes to less than 5 minutes. The notifications could come in email but a decision was made to get it over to the sales team via Teams instead.

Pros

Quickly route sales leads
Immediately schedule meetings with sales
Faster handoff from SDR to sales team

Cons

Having only used it for a year there aren't any gaps I can see at this point
It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end

Likelihood to Recommend

If you are in a fast paced sales organization then Chili Piper is a great tool. In a SaaS sales environment, minimizing the tile it takes to route a lead and schedule a meeting with sales is very important so Chili Piper is well suited to get the job done.

Daniel McHugh

Market Manager: Strategic Partners & Performance Based Partnerships in Marketing at ABILITY Network (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Chili Piper, a spicy hot option for scheduling

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

Chili Piper has been a huge help for our customer facing teams. The ease and speed by which they can coordinate meetings allows them to focus on the activities that mean the most for our business. We use the tool across many different use cases, and it has been instrumental in easing some of the administrative burden in our process.

Pros

Ease of use
Quick to implement
Clean interface

Cons

Nothing about the core functionality, just more features and functions!

Likelihood to Recommend

Good for companies of many sizes, easy to implement and maintain.

Ben Rosenberg

VP of Sender Experience in Customer Service at Sendoso (501-1000 employees)

Vetted Review

1 year of experience

Chili Piper comes in 'hot' for scheduling purposes

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

Chili Piper is being used across the whole organization. I use the tool schedule calls with prospects on behalf of my account executives. It addresses calendar/scheduling for the entire organization. For example, customer success teams utilize it meet with current clients to discuss customer complaints and/or positive feedback. Very easy to use.

Pros

Easy to use
Visibility of multiple employee calendars
Helps with rescheduling calls that have to move

Cons

More features to make changes to assignee of the meeting

Likelihood to Recommend

Chili Piper is well suited to schedule prospects and/or clients with ease. Hyper linking to emails or social media platforms such as LinkedIn provide more flexibility for both the sender and the person receiving the link. For example, if a prospect is not responsive to emailing, it could be sent via LinkedIn messaging.

Clemente Abascal

Sales Development Representative in Sales at Sendoso (201-500 employees)

Vetted Review

1 year of experience

SDR appreciated

Rating: 8 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

We use Chili Piper in our sales department to book meetings. It allows SDRs to set a meeting from a list of all AEs or have is grouped by teams making sure the correct salesperson is scheduled for the meeting. The platform then queues up the next sales person who is in the rotation.

Pros

Set meetings with multiple people
Addresses meeting attendees in different time zones
Ability to schedule from email and outreach
Clear visibility into schedule to prevent double booking
Integration with Salesforce
Integration with outreach

Cons

Frequently need to turn extension on/off as disappears from gmail
Sometimes slow to load
Would like to be able to send update to one attendee without going to everyone

Likelihood to Recommend

The ability to set meetings as a SDR with multiple AE's using Chili Piper from my Gmail, Salesforce, or Outreach is very convenient and a time saver. I like that I can have my time zone and AEs time zone programmed into the platform. When I add a meeting with a prospect with their time zone it automatically sets it up.

Verified User

Employee in Sales (201-500 employees)

Vetted Review

2 years of experience

Chili Piper - Heating up our salesa!

Rating: 10 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

Our SDR team uses it to book meetings with prospects for our sales teams. We can send a link and have the prospect pick the time or we can book it while on the phone very easily. Chili Piper will automatically add Zoom info on the calendar invitation.

Pros

Book Round Robin meetings (huge headache manually, which I've done at another non chili piper company)
Integrate with Salesforce for easy booking
Allow sending of time suggestions without blocking that calendar time
Send booking link to prospects

Cons

Chili Piper nails it when it comes to scheduling and salesforce integration - more features will be great to have like time suggestions based on email opens or something, but it's hard to say exactly what the new features will be.
Honestly it's hard to think of others

Likelihood to Recommend

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

Verified User

Employee in Sales (201-500 employees)

Vetted Review

1 year of experience

Chili Piper eliminated call scheduling as a problem

Rating: 10 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

Chili Piper is used across our sales team. Before using Chili Piper it was a time consuming and cumbersome task to book demos. Chili Piper makes it much easier to book meetings with our prospects in a timely, organized fashion.

Pros

Expedites the process of booking important sales meetings
Automates the demo request process. Our prospects can book meetings directly on our calendars at the time of the demo request.

Cons

For my use of Chili Piper, I can't think of anything specific I would want to improve.

Likelihood to Recommend

Chili Piper is a valuable tool for all sales teams. Allowing AE's to easily schedule important demos and follow-up calls with very little if any lift required from the user.

Kevin Rogers

Account Executive in Sales at Sendoso (201-500 employees)

Vetted Review

2 years of experience

View profile

A gamechanger for SDRs across the world

Rating: 10 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

Our entire sales development team (50+) uses Chili Piper every day. As a scaling sales team, we ran into no-show issues and inconsistency with invites and messaging. After implementing Chili Piper our no-show rate went down nearly 40% and the team as a whole was able to schedule twice as many meetings at a faster rate.

Pros

Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
Meeting Buffer functionality assures that AEs won't be booked back-to back.
I can send the link to each of my meeting templates for different prospects

Cons

Faster load times, but we can’t complain too much!
It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
Would be nice to be able to modify the email reminders for every single contact and event versus have set templates

Likelihood to Recommend

It is very well suited for anyone looking for a scheduling tool that integrates directly with Salesforce and/or Marketo, or other marketing automation platforms. Especially if you need to route to teams based on different regions or other criteria.There are other simpler scheduling tools out there, but this makes routing and tracking on the back end much easier with the best integration with other tools.

Kathryn Penner

Sales Development Representative in Sales at Sendoso (201-500 employees)

Vetted Review

1 year of experience

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