#1 most frequent
United States of America
76.9%1,357 installations of 1,765
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.
The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.
Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.
Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.
The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.
Categories & Use Cases
Videos
Who Buys & Uses Chili Piper
#2 most frequent
Canada
5.4%95 installations of 1,765
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.8%84 installations of 1,765
Highly recommend, great ROI
Use Cases and Deployment Scope
Our organization originally purchased Chili Piper to solely use the form concierge but we now use both the concierge and individual links for reps to book all their meetings with prospects. The meeting links we a benefit after we switched from Outreach.iO which had its own scheduling function to Gong Engage which does not. So it was great we could use a different tool we were already paying for.
Pros
- Form concierge booking
- Personalized meeting pages
- CRM integration
Cons
- The ux interface could be easier to navigate for admins
- The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused
- Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps
Return on Investment
- Increase in opps from form concierge
- The meeting scheduling functionality is fine but not as easy to use as what we had with Outreach
Alternatives Considered
Outreach
Other Software Used
Gong, UserGems
Web Design and Chili Piper
Use Cases and Deployment Scope
I am on the web services team. We build websites for our clients. This job requires many meetings with multiple clients on a daily basis. It takes a lot of organization skills to keep all of our meetings in order. Chili Piper fills this role. Our ability to send invites, schedule meetings, and cancel meetings is highly effective with Chili Piper.
Pros
- Creates links for our clients to schedule a meeting
- Integrates good with my Outlook calendar
- User experience is clear because I have never had a client say they could not figure Chili Piper out.
Cons
- When Chili Piper goes down it can be stressful.
- Creating a new meeting type is a bit complicated.
- Blocking out time on the calendar is a little confusing at first.
Return on Investment
- It makes scheduling more efficient.
- Clients are able to use and understand Chili Piper.
- Setting up unavailable time is a little confusing on setting up at first.
Alternatives Considered
Calendly
Other Software Used
Salesforce CMS, Duda, Email to PDF for Outlook
Just getting started with Chili Piper and early reviews are GREAT
Pros
- Quickly route sales leads
- Immediately schedule meetings with sales
- Faster handoff from SDR to sales team
Cons
- Having only used it for a year there aren't any gaps I can see at this point
- It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end
Most Important Features
- Scheduling meetings quickly
- Passing off leads from marketing to sales
- Speed Speed and more Speed
Return on Investment
- The amount of meetings scheduled per rep went up across the board
- More important than the amount of meetings scheduled was that, because the meetings were scheduled more quickly, the percent of no-shows to those meetings went down considerably
Alternatives Considered
Calendly
Other Software Used
Marketo, LeadLander, Workato
A gamechanger for SDRs across the world
Pros
- Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- I can send the link to each of my meeting templates for different prospects
Cons
- Faster load times, but we can’t complain too much!
- It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
Most Important Features
- Instant Booker
- Suggested times within emails
- Calendar visibility
Return on Investment
- Thanks to Chili Piper, my booking times have reduced from 20 minutes to 30 seconds.
- More qualified opps
- 40% decreased no-show rate increase
Alternatives Considered
Calendly
The best scheduling tool for sales handoff
Pros
- Chili Piper integrates so well with Salesforce, Gmail, Google Calendar, and other programs I use at work. The Gmail extension makes everything so easy to schedule and eliminate conflicts
- Saves time during the day that can be better spent doing more meaningful work
- Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out
Cons
- They are continually improving their offering and we've seen great leaps over the past 2 years.
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
- Faster load times, but we can’t complain too much!
Most Important Features
- The ability to include available time slots directly in an email
- Reminder emails that it sends to prospects the day of
- Integration with Salesforce, Outreach, Gmail
Return on Investment
- More qualified opps
- Increased efficiency. Much less time spent trying to line up availability etc. No more back and forth email chains trying to find times to meet.
- Increased transparency. All meetings and Chili Piper events are logged directly in Salesforce for us.
Alternatives Considered
Outreach
Other Software Used
Outreach, 6sense, LeadIQ
