TrustRadius: an HG Insights company

Cisco Headsets

Score9.1 out of 10

140 Reviews and Ratings

Learn More

What is Cisco Headsets?

Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.

Read more details.

Categories & Use Cases

Media

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561
Screenshot of Headset 521
Screenshot of CP-HS-W-522-USB Headset 522
Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base Station
Screenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station

1 / 5

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561

Who Buys & Uses Cisco Headsets

Cisco Headsets Reviews

What users are saying about Cisco Headsets.
View all Cisco Headsets reviews

Pros

  • Effective noise cancellation for call clarity, filtering out background distractions
  • High-quality, clear audio for both incoming and outgoing communication
  • User-friendly, plug-and-play setup with seamless integration into collaboration platforms

Cons

  • Premium pricing compared to market alternatives
  • Comfort issues during extended use due to specific design elements
  • Challenges with Bluetooth connectivity, particularly when switching between multiple devices

Cisco Headset 730 one of the best Headset for Business.

Incentivized
Verified User
Manager in Engineering (201-500 employees employees)

Use Cases and Deployment Scope

I use the Cisco Headset 730 in all meetings; the headset is comfortable in meetings, and its battery lasts a long time, around 15 hours, and the noise cancellation is great, even if there is a crowd beside you.

Pros

  • Noise cancelation.
  • Clear Sound.
  • Good battery.

Cons

  • NA

Return on Investment

  • Value for money.
  • Perfect for meeting.
  • Best noise cancelation

Alternatives Considered

Cisco IP Phones

Cisco headset provide great audio quality and ease of management.

Verified User
Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Cisco Headsets are used in our call center for all the agents. This has made managing this component of the call center so much easier than the headset mismatches we've had in the past. It's reduced staff training time as well.

Pros

  • Sound quality is outstanding
  • Manageability is simplified
  • Agent training is simplified

Cons

  • It would be great if the rights to manage the headsets could be set by themselves and not part of a higher privilege level

Return on Investment

  • Reducing training time and there by cost for new agents. Having a standard platform, allows us to reduce the time it takes to cover this topic in the training.

Alternatives Considered

Poly CS540 & CS500 XD Wireless Headsets

Other Software Used

Cisco Unified Contact Center, Audacity

The best voice quality for virtual meeting.

Incentivized
Verified User
Team Lead in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco headsets are quite a game-changer in daily activities. We use this headset for internal team communication and for customer communication via virtual meetings. The old headsets we were using had poor sound quality and could not isolate background noise. With the Cisco headsets, we resolved all these problems by achieving very good voice quality, auto-background-noise cancellation, and an auto-mute feature.

Pros

  • Very good voice quality and noise cancellation.
  • Good battery.
  • Great integration with Cisco Webex.

Cons

  • It has limited customization for the sound settings from the app.
  • Does not come with dock charger.
  • Quite expensive.

Return on Investment

  • They are quite expensive.
  • They helped our company to adapt and move to a hybrid work environment without losing sound quality.
  • They can reduce the background noise.

Alternatives Considered

Jabra Evolve2 Series

Other Software Used

Poly S12 Office Headset

Reliable audio communication for modern workspaces.

Verified User
Project Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Basically in our organization, Cisco headsets are mainly used by teams that are in con tinuous communication, such as support,network operations. Before using Cisco headsets, we faced issues like poor call quality. After implementing Cisco headsets, these challenges were reduced.This integrates with platforms like Cisco Webex, virtual meetings, and customer interactions more efficiently. Deploying Cisco headsets helps us maintain and makes troubleshooting easier for the IT team.

Pros

  • maintain stable connectivity and minimizing call drops.
  • enhances overall communication by reducing misunderstanding
  • it automatically filters out background sounds like keyboard typing oor conversation

Cons

  • switching between multiple connected devices
  • pricing can be on higher side compared to similar headsets
  • the desktop management software could be more intuitive

Return on Investment

  • Improved communication quality hass reduced call errors
  • standardizing headsets across the organization has lowered IT support effort
  • higher initial investment is drawback for large teams

Other Software Used

Microsoft Teams, Textlocal, now part of Cisco Webex, Jira Work Management

Premium audio with quality features and simple to use

Tim RobertsView profile
Systems Engineer in Information Technology at St Anne Institute (201-500 employees employees)

Use Cases and Deployment Scope

We need great headsets with great features and controls for anyone. Also needed was the option for various connections, wired (USB) and wireless (BT) with noise cancellation and great audio so both sides can hear clearly.

Pros

  • Noise canceling
  • Controls
  • Options for all

Cons

  • Cost, it's very premium

Return on Investment

  • Clearer calls
  • Less repetition with clearer calling

Alternatives Considered

Poly CS540 & CS500 XD Wireless Headsets, Jabra Evolve2 Series, Jabra Engage Series and Poly S12 Office Headset

Other Software Used

Vidcast by Webex Leap